As you may have noticed, a number of comments have gone missing from threads in communities across our forums. We noticed the issue late last night and we're working with the vendor to restore them.
At this time, we are hopeful that we won't lose any comments, but until the issue is fixed we won't really know. The team is working on it now but we don't know how long it may take.
If you have lost points due to lost comments, those will be restored when those comments are retrieved.
Thanks for your patience as we get this corrected.
It's been nearly two weeks, and we've not yet been able to restore the missing comments.
The comments still exist; the challenge has been to rebuild the threads and then import them into our active communities. The rebuilding process took more than a week, but the final steps failed, so our vendor is back to the drawing board -- and it is Christmas, so not everyone is working over the coming days. It will likely be a few days before the effort gets back on track.
We're still hopeful that we can get this solved. Apologies for the delay.
Happy holidays to anyone celebrating!
Update2: 1/21/2015 We expect a short outage tonight around 9:30pm Central to fix this issue. If you are posting a comment at this time it may fail. After the outage we anticipate the missing posts from Mid November to December 10th should be restored. Mark (Forums Manager)