I have big news for members of the Motorola Owners’ Forum. We’re moving!
That’s right, we’re packing up the communities, the posts, the comments and all of our beloved members and migrating to a new platform. Our new platform (on Lithium) will have all the great features of this site, as well as some new ones – including greatly improved mobile access from your phone. (That’s one I think we’ve all been waiting for.) If you have had problems posting in the past, this should solve that problem as well.
The site will still be found at forums.motorola.com, and you’re going to still see the same great MOTOXPRTS and Moto Agents helping out. We’re taking advantage of Lenovo’s great forums site, but otherwise we’ll be carrying on as usual with our forums and the Motorola Feedback Network.
We hope to complete the move within a month. Here’s what to watch for:
In the next week or two, you will receive an email from the Lenovo ID Team (firstname.lastname@example.org - this is a send-only account). You don’t have to do anything – it simply indicates that we have created your Lenovo ID that will allow you to use our new community.
At some point we will switch our current site to read-only mode while we move all the content to the new site. Our goal is to make this period as short as possible. Once the new site is ready for business, we’ll send you another email and invite you in! We’ll have more instructions then.
There will be some other changes, such as to our points-and-status system, but we’re still working through those now.
Have questions or comments? Please post here and I’ll do my best to respond.
* Who can name the movie where this line can be found?
With the official release of Android 6.0, the Internet is rich with reports of new Android M features. As usual with Android, the announced features address both the broad (battery life) and narrow (support for creating and performing music). Time will tell which features stand the test of time and which do not.
Motorola has released a list of phones that will get the update to Android 6.0 and it's posted here. Phones not on the list may still be on the radar for updates containing bug fixes, security patches and updates to Lollipop, but won't move beyond Lollipop.
We're going to be testing M soon, but in the meantime, we are not above shamelessly feasting on information we've found elsewhere, as we work on adapting it for Motorola devices.
So far, the best resource I've found is Google's own site for Android 6.0. It runs through the major features with particular focus on Doze (better battery life), On Tap (get relevant information on-demand and fast) more control over security and app permissions. Be sure to click the "All Features" menu on the right to get information on additional features.
Other articles we like, from a little information to TMI:
There is a cool contest underway, in partnership with FOAP, offering great prizes. I think Motorola Owners' Forum members might want to take part.
Here's the key info:
Use your creativity to submit a photo of an Android moment. What is an Android moment? It's any instance that captures the spirit of Android. It's photos of Android devices, pictures that friends have taken with their Androids or photos with the Android brand, including the Android robot. Show us your Android moments.
1st prize: $1000 in cash
2nd prize: Moto X
3rd prize: Moto X
4th prize: Moto 360
5th prize: Moto 360
This competition is just waiting to be won by by YOU!
For a long time we've wanted to become a more global peer-to-peer support community. We're proud to announce that day has arrived. We now have a select number of our communities that have the ability to change from English to Spanish. And back again, if you change by accident.
After six weeks of effort, the missing posts have been restored. We're still running some checks, so if you see that we still have gaps, please post here and let us know. All points associated with those posts should be restored as well.
I wish this marked the end of our technical difficulties... but no.
As some of you have noticed, email notifications of new posts have largely stopped since last Sunday. This can significantly reduce activity in our communities. We're working with our vendor to restore this service. Apologies for this problem!
Since we are on the topic of technical issues, we're also working on some other items. Several are related to product registration and getting devices properly opted in to the Motorola Feedback Network. More on that as we make progress.
Thanks for your patience as we work to fix these issues.
As you may have noticed, a number of comments have gone missing from threads in communities across our forums. We noticed the issue late last night and we're working with the vendor to restore them.
At this time, we are hopeful that we won't lose any comments, but until the issue is fixed we won't really know. The team is working on it now but we don't know how long it may take.
If you have lost points due to lost comments, those will be restored when those comments are retrieved.
Thanks for your patience as we get this corrected.
It's been nearly two weeks, and we've not yet been able to restore the missing comments.
The comments still exist; the challenge has been to rebuild the threads and then import them into our active communities. The rebuilding process took more than a week, but the final steps failed, so our vendor is back to the drawing board -- and it is Christmas, so not everyone is working over the coming days. It will likely be a few days before the effort gets back on track.
We're still hopeful that we can get this solved. Apologies for the delay.
Happy holidays to anyone celebrating!
Update2: 1/21/2015 We expect a short outage tonight around 9:30pm Central to fix this issue. If you are posting a comment at this time it may fail. After the outage we anticipate the missing posts from Mid November to December 10th should be restored. Mark (Forums Manager)
It's a minor holiday for some people, but for us it's a biggie -- the day we update the Android Update News page for Motorola phones. And today is that day!
Once Android 5.0 Lollipop is officially released, we intend to bring this latest upgrade to many of our other Motorola devices as well. This includes Moto X (1st & 2nd Gen), Moto G (1st and 2nd Gen), Moto G with 4G LTE, Moto E, and Droid Ultra, Droid Maxx and Droid Mini. We're still working out the details on timing and the upgrade depends on our partners' support, so stay tuned to our software upgrades page for the latest and greatest.
There are a lot of well-known Lollipop songs - which do you prefer? I'm more into the oldies on this one...
Because we are committed to the peer-to-peer support model on the Motorola Owners' Forums, there are precious few of us actual Motorola employees out here. I'm here, and Nicole is here. Wendy has started helping out as well, and there are a few others, including our mysterious forums elves like luilao ("The High Spirit"), elnard and emejoy.
But our numbers have just increased for the better. I'm happy to welcome back Mark, who was my partner on this site from before it was even launched. If you have been a member here for awhile, you will likely remember him -- please say hello!
Mark will dive back into forums activities, helping to moderate and manage the site. With his help we hope to improve site performance and organization and continue to improve the Motorola Feedback Network.
And of course, Mark and I both lean heavily on our astounding team of MotoXprts, the volunteer moderators that do all the heavy lifting here in our communities. I am constantly amazed and humbled by their contributions. Endless thanks to the MotoXprts team (in no particular order)!
We are delighted that our new phones -- three new Droids and Moto X -- are bringing new members to the Motorola Owners' Forums. Our site is dedicated to peer-to-peer support, and the equation goes:
More Peers = Better Support
Plus, it's more fun when there are a lot of participants.
And now that you're here, I want to encourage you to join the Motorola Feedback Network. This is a subset of Forums members who have volunteered to provide feedback when asked. Members respond to surveys, provide feedback on new software in advance of full release and are a key group we turn to when we need "real user" information.
There is an invitation for the MFN on the home page of every device community and you can find it here. It will include all the steps for signing up.
Please opt in today. You never know when new software will be ready for testing!
We’re offering a new way for you access the Motorola Owners’ Forums and other Motorola sites. We think this will make it easier for you to access the site, and for us to provide great support.
Very simply, you can use your Gmail address to log in instead of a non-Gmail address. This make sense to us, since you are already using Gmail on your Android device.
This won’t require a huge and complicated change. In fact, even after you have “switched” to a Gmail login, you will still be able to use your previous email address to access your account. And if you don't want to, no worries. But we hope you will find Gmail simpler.
To make this simple change:
Make sure you are logged out!
Click here and enter your non-Gmail address and password to log in.
On the next page you will be able to enter your Gmail address so it is "approved" to log you onto our site, and any Motorola property where you are registered.
It should only take a few moments to complete. See below for an illustration I made myself! (The link above bypasses that first screen pictured below and takes you right to the second one.)
Google Maps is getting an update -- I see it on one of my phones (Droid RAZR HD Maxx) but not the others yet. I had to download the updated app, then open Maps for the change to take place. (On RAZR M, the update has not yet caused a change on the device -- Google Play says it will roll out over a few weeks.)
As a result of the change, the old blue arrow Navigation app was removed from my app drawer. I've been using Maps and Google Now to launch navigation for some time, and I guess that's great for me since I don't miss Navigation, but maybe not for you if you do.
Since I didn't use Navigation much, the only thing missing I noticed is the Contacts menu, that shows addresses from your People list.
The new maps has a new Explore option that shows you nearby locations in different categories -- Eat, Drink, Shop, etc. You can rate these sites and see the ratings of others. Or at least that is the intention since I can't figure out how to access any reviews that don't show up automatically on the app. Anyone figured that out?
Here's a new video on the new Google Maps. Comments, tips, or opinions on the new Maps?
(Ahh, I see my Droid RAZR is updated...)
[Sorry - video embed isn't playing nicely. Go here to see it until I figure this out, please.]
As many members have noted, a recent software update dramatically increased the speed of this site. (And yes, I hear your sighs of "finally!") I know it was a challenge to navigate pages here. I appreciate all of you who have hung with us as we worked on it. More to come!
I'm also making an adjustment to the points system that feeds the site's reputation levels. In retrospect, we didn't think through the point assignments well enough when we started. We gave the same value for posting and commenting as we did for "rating" a comment or post -- one point. I know we were eager to reward and encourage every sign of life on the site and encourage its growth. But the upshot is that actions of very different degrees of value and difficulty are being rated as equal. Writing a response to help an owner and giving that same response a "thumbs up" should not be equal, though we value both.
For the time being, I'm going to remove the points for rating a post altogether. My preference would be to reduce them to, say, .2 of a point, but the system doesn't support decimals. I could also make posts and comments worth five points, but that will require a recalculation of all the current status levels. I need some time to figure out the ultimate solution -- consider this an interim step.
What are your thoughts on how the points should be allocated? Here are the available settings -- how would you value these actions? Currently we have Comment on My Post worth 0 and the rest worth 1, except for Comment Selected as Best, which earns 4. How would you do it?
Comment Selected as Best
Comment on My Post
Rating on My Post
Rating on My Comment
Note that we can't create new categories at this time, or we could give points for Motorola Feedback Participation, for example, or for solutions that end up being used in our call centers. These things are all on our radar!
The Software Upgrade News page has been among the most-visited pages on our site, so it's a good bet many will be interested in this change.
The new, improved, global Upgrade News tool is much more detailed than our "list" version. Navigate to your geographic region to find up-to-date news about the Android operating system version for your Motorola phone or tablet, around the world.
Ever since our last upgrade to this site, we've had periodic reports of a specific posting problem. Members create a subject and enter their question or comment, but when they try to post they get an error: "You may not post an empty Comment."
Most of these incidents seem to happen when a member is posting from their office -- but not always. But it also appears that the browser may have something to do with this.
I use a Motorola Roadster 2 In-Car Speakerphone in my car, and like most of our Bluetooth devices, it announces when a connection is made. It will say "Droid RAZR M....connected" or "XT897...connected."
So, on my Droid RAZR HD, I went to Settings > Bluetooth > Menu > "Rename phone" and changed the name of my phone to "Matt is smart popular and." Now when I get into the car it let's me know that "Matt is smart popular and...connected." Cracks me up.
Do you have any silly and amusing tricks you've worked out for your phone? Or any ideas for a different "connected" message? Post 'em below.
This week, some of Motorola's most popular web sites, including the Owners Forum, are switching to a single login ID and password. Now you’ll use one email address – your MotoCast ID – and password to access the Motorola Owners’ Forums, My Moto Care, the MOTOACTV portal, the MotoStore and MotoCast.
If you were already using a MotoCast ID, we defaulted to that as your new login. If you didn’t have a MotoCast ID, we used your forum login email address to create a MotoCast ID. In fact, you might already have an email from us with the email address we have for your new ID. The first time you log in, you’ll be prompted to reset the password on your account.
If you have a different MotoCast ID that you’d like to use instead of the one we sent, see below for instructions.
A couple of years ago we had this idea. What if we had a group of volunteer owners who we could call on for feedback on software, how they use their phones, and for details on a variety of issues? Since we first put out the call for volunteers, the registration count for the Motorola Feedback Network has climbed to more than 20,000 -- looks like it was a pretty good idea!
However, those processes we started with were not designed for such numbers, and that's been a problem. Outdated phone models and serial numbers were hard to update, typos could ruin your participation, and the recruiting system was always breaking down.
So we've changed it. Here are some important things to know if you want to become, or continue as, a member of the Motorola Feedback Network (MFN).
Now, the only way to register is through your forum profile. This can be done when you sign up for a forum membership, or by visiting your profile here on the site. (Click on your own name to get there.) You will see this at the top of your profile - click the links there to register:
Want to participate in a Motorola Feedback Network Opportunity?
As a result of this change, only forums members will be able to participate in tests and projects. While this has always been a rule of the MFN, the links to register were often passed on to non-members. Soon, you won't be able to sign up without signing in.
The new registration process will also require that you submit a valid serial number (MEID, etc.). If you don't, you can still be a forums member, but you can't be in the MFN. We need that number to push software, etc., and this way we know it's valid going in. (The other good news is that if you switch phones you can now keep your information up to date so we always have what we need.)
To remain a member in good standing, you will have to provide feedback. In the past, some percentage of owners signed up for software tests, etc., and then "took the software and ran" without providing us with comments or survey responses. Even though it isn't a huge number of people, we really just want to work with those who keep their commitments. We understand that a member may miss once in awhile so this will only effect those who never or rarely give feedback.
Another advantage of the change is that you can register multiple devices on your profile and indicate which of those you want included in the MFN. On our end, we think it will make it much, much easier to generate lists of owners, send invitations, start and end test groups and compile survey results.
We hope that everyone who has previously signed up for the Motorola Feedback Network will re-up using this new process. If you have registered before but have not yet updated your membership here on the forums, we will invite you to do so with an email sometime in the near future. Or, just click into your profile and do it now.
We will have a transition period. During the next few months, we will include those signed up through our old method and those using the new method.
The information collected by the Motorola Feedback Network is of tremendous value and we appreciate the amazing participation we've enjoyed. Looking forward to more of the same going forward.
Some news for you unlock fans -- Motorola has announced the availability of a Motorola RAZR™ Developer Edition.
We have, as promised, worked on a solution that allows us to continue meeting our carrier and regulatory obligations, but would also meet these needs being expressed by our developer community. We have announced a step forward in Europe with the availability of an unlockable version of our most in-demand product, the Motorola RAZR™ Developer Edition. We are planning to also introduce an unlockable developer device in the US through MOTODEV, Motorola’s global developer network, in the coming months.
Motorola RAZR Developer Edition is now available for pre-order for EU-based consumers through the Motorola Shop at http://www.visitm.de/en/razr-dev. After purchasing the device, users can visit developer.motorola.com to find support for unlocking, relocking, locating build files and access to additional developer resources.
In addition to an unlockable bootloader, Motorola RAZR Developer Edition features an impossibly thin design at 7.1 millimeters, a hyper vibrant 4.3-inch Super AMOLED Advanced display for incredibly vivid images, KEVLAR® fiber and Corning® Gorilla® Glass to help the screen stand up to scratches and scrapes, and 8-megapixel rear-facing camera with 1080p video capture for crisp, clear, cinematic-quality images.
At this time, the Motorola RAZR Developer Edition is the only new unlockable device being announced. No information on other models is available. For additional information on a developer edition device coming to the US, stay tuned to developer.motorola.com.
As members have noted, we're still working through several transition issues.
Our primary transition concerns right now are:
Make sure all owners are able to successfully log into the new site. Looks like that is going okay, with a few stumbles. If you are having trouble logging in (and you've tried filling out your profile, resetting your password, etc.) please send an email to email@example.com. Include details -- your username, the email address you are using if different from the one you use to send to us, what errors you are experiencing, etc.
Get all the comments from the old site properly imported here. Our process worked for most, but not all of the comments. Some were imported to the wrong place and that's a problem. We've been working to understand where it went wrong and it looks like that might be corrected as soon as today. Wish us luck.
After we get these items resolved, we will start addressing some of the requests and issues you have reported as well as some enhancements we have in mind.
All this, of course, is mere housekeeping, but it is keeping us from really focusing on our phones and devices. That's why we're all here after all. As the site issues get resolved we'll be back gathering your feedback and trying to find answers.
(Speaking of feedback -- the old method of registering for the Motorola Feedback Network is being phased out! Be sure you have updated your profiile here on this site if you want to be included in future projects. Visit your profile and click the link titled "Update Contact Information / Motorola Feedback Network Participation Preference" to keep your MFN membership in place and your information up to date.)
We appreciate the patience of those who have been supportive, and the frustrations of those who are beating us up a bit. We hoped the move would be smoother but if we have to grind it out, so be it.