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6 Posts

03-17-2017

IT

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Cannot use "Say Ok Google" on my Nexus 6 any more

2018-05-22, 14:50 PM

Since few days I cannot open Google Assistant using my voice.

I already:
1) set up my voice match
2) restart my Nexus 6 device
3) remove and installed again Google Assistant
4) remove and installed again Google Home
5) Chatted with Google help online
6) Checked all my app are updated
 
nothing solved this issue.
 
"Ok Google" was working very well since few days ago.
 
If I tell "Ok Google" I get this screenshot:
 

 
 
and I go through all steps to record my voice, 
 

 
 
it records my voice correctly:
 

 
but then if I say "Ok Google"  it comes up again!!!
 

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6 Posts

03-17-2017

IT

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  • Registered: ‎03-17-2017
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Re: Cannot use "Say Ok Google" on my Nexus 6 any more

2018-05-23, 11:28 AM
Eventually I found why "Say Ok Google" doesn't work on my Nexus 6 :-( 
 

 
 
Please have a look here:
and open: "Use Voice Match ("Ok Google")" 
under "Learn about locking options"
you will read:
"When you say "Ok Google" from a secure lock screen and we're able to recognise your voice, you can ask Google to do things for you or visit sites, without manually unlocking your device.
 
Learn how to turn on "Ok Google".
 
Note: Voice Match isn't available for Nexus 6 devices."
 
So, why only our own Nexus 6 has been so severely penalized?
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6 Posts

03-17-2017

IT

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Re: Cannot use "Say Ok Google" on my Nexus 6 any more

2018-05-30, 7:59 AM

So there is no Nexus 6 owner who has the same problem?
Did you find a solution?

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1 Posts

07-05-2018

IN

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Re: Cannot use "Say Ok Google" on my Nexus 6 any more

2018-07-05, 8:08 AM
I had same issue earlier with Nexus 6. Now google assistant is working fine. Although you can't unlock the device using voice command. Make sure your google apps and services are updated and then try again.
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