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109 Posts

12-26-2020

Austria

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Refund Windows license

2021-06-09, 2:49 AM

What is the Lenovo policy on refunding the bundled Windows license?

Is there a "global policy" given that the company was recently ordered to pay 20000€ in damages by Italian court?

Makes me think of the product tying, which is an infringement in many jurisdictions.

 

Italy court case: https://fsfe.org/news/2021/news-20210302-01.en.html

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4762 Posts

12-11-2015

United States of America

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Re:Refund Windows license

2021-06-09, 3:10 AM

I don't work for Lenovo, but if you don't want Windows 10 included with a system you buy from Lenovo (or any manufacturer), then don't order an off-the-shelf model that includes a Windows 10 license embedded in the BIOS, and place a customized order for one that does not instead.

 

Lenovo, and other vendors, sell models that can be ordered without Windows, but they cannot remove the license from a system on which the Microsoft license is already present.

 

 

Cheers,

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109 Posts

12-26-2020

Austria

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  • Message 3 of 9

Re:Refund Windows license

2021-06-09, 3:45 AM

@ JDGillis wrote:

I don' work for Lenovo, but if you don' want Windows 10 included with a system you buy from Lenovo (or any manufacturer), then don' order an off-the-shelf model that includes a Windows 10 license embedded in the BIOS, and place a customized order for one that does not instead.

 

I order CTO units and there is no option to buy with FreeDOS or Linux. I believe this varies per-country, but when I have asked a sales rep. if they can manually switch to another OS, the answer was negative.

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29 Posts

03-06-2021

Greece

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Re:Refund Windows license

2021-06-09, 16:01 PM

@ JDGillis wrote:

I don' work for Lenovo, but if you don' want Windows 10 included with a system you buy from Lenovo (or any manufacturer), then don' order an off-the-shelf model that includes a Windows 10 license embedded in the BIOS, and place a customized order for one that does not instead.

 

Lenovo, and other vendors, sell models that can be ordered without Windows, but they cannot remove the license from a system on which the Microsoft license is already present.

 

 

Cheers,

 

That is not possible in many parts of the world, where you can only get Windows-only models. Customization is only possible in a few countries.

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860 Posts

07-22-2019

Canada

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Re:Refund Windows license

2021-06-09, 16:56 PM

As a note I'm trying really hard to get Linux CTO options available in other geographies - it will happen but it's very slow going. I'm also working on getting the Ready-To-Ship models available but that's a much more complicated process (and pretty much impossible this year with the way things are on HW availability). 

 

Last year there were a number of blockers that we hit when we tried to get Linux online in Europe - all stupid things related to doing this for the first time. There were a number of inhibitors put in place to prevent Linux being sold by accident and these needed to be removed and there's quite the process for making that happen.

I won't know for certain until we get the first system up but we've fixed everything we've found so far and some initial tests look good - sales reps *should* be able to price out and sell Linux offerings now worldwide - it's just they're not online yet. I don't know if ordering by the phone # listed on the site will work - I've gotten mixed answers there (I tried last year to see what would happen, and wasn't able to).

 

I think you're unlikely to get a refund on your Windows licence if you brought a Windows unit I'm afraid.

 

Mark

 

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109 Posts

12-26-2020

Austria

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Re:Refund Windows license

2021-06-09, 23:36 PM

@ MarkRHPearson wrote:

sales reps *should* be able to price out and sell Linux offerings now worldwide - it' just they' not online yet

 

 

First, I appreciate what you are doing there. Please keep going.

 

Regarding the quoted part, it wasn't the case with Intel-based T14 Gen2s. The best I was able to get is the switch from "Pro" to "Home" which while reduced the overall cost is still a "Microsoft tax" we have zero desire to pay. And personally, not as a company representative, I am willing to put an honest fight to get rid of it. Please check the link in the 1st post.

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4762 Posts

12-11-2015

United States of America

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  • Message 7 of 9

Re:Refund Windows license

2021-06-10, 5:45 AM

The parts list for the T14 Gen2 lists NOK (no OS) system boards for that model, so I don't understand why Lenovo does make those boards available on CTO builds in all regions.     My guess is that many Think customers would want to install their own flavor of Linux anyway, so there seems to be no reason to not offer NOK systems to those who do not want any OS included. 

 

Regards,  

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1 Posts

06-11-2021

United States of America

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  • Message 8 of 9

Re:Refund Windows license

2021-06-11, 23:14 PM

It looks like it is possible to get a custom system with Linux installed (instead of Windows) but for some reason the price is much higher than the same configuration with preinstalled software. For example:

 

X1 Yoga 6 - 20XY0025US
- 11th Generation Intel® Core™ i7-1165G7 Processor (2.80 GHz, up to 4.70 GHz with Turbo Boost, 4 Cores, 8 Threads, 12 MB Cache)
- 14.0" FHD+ (1920 x 1200) IPS, anti-glare, touchscreen with PrivacyGuard, 500 nits
- 16 GB LPDDR4x 4266MHz (soldered)
- 512 GB PCIe SSD
$2,099.40

 

X1 Yoga 6; customized with the same configurations as above
- Windows 10 Home 64 - $2,087.40
- Linux Ubuntu 20.04 - $3,444.00

 

 


X1 Carbon gen 9 - 10XW003HUS
- 11th Generation Intel® Core™ i7-1165G7 Processor (2.80 GHz, up to 4.70 GHz with Turbo Boost, 4 Cores, 8 Threads, 12 MB Cache)
- Windows 10 Pro 64
- 14.0" FHD+ (1920 x 1200) IPS, anti-glare, touchscreen, low-power, 400 nits
- 16 GB LPDDR4x 4266MHz (Soldered)
- 1 TB PCIe SSD
$2,045.40


X1 Carbon gen 9 - customized with same configuration as above
- Windows 10 Pro 64 - $3,413.00
- Ubuntu - $3,350.00

 

 

 

Seriously W the F.

 

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860 Posts

07-22-2019

Canada

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  • Message 9 of 9

Re:Refund Windows license

2021-06-13, 16:58 PM

Hi @zigzig ,

 

That bit with the Yoga looks wrong:

@ zigzig wrote:

X1 Yoga 6; customized with the same configurations as above
- Windows 10 Home 64 - $2,087.40
- Linux Ubuntu 20.04 - $3,444.00

 

Can you double check that? I just looked and with Windows it was $3493 and Linux was $3459. 

 

I get no say in pricing - but Linux should be cheaper and if it isn't there's something wonky on the site and I can ask the web team to look at it. Maybe send me a screen shot?

 

Note - you can't compare config to order with ready to ship, they're handled differently. Ready to ship means there is a big stack of systems sitting in a warehouse ready to go, and we don't have those available for Linux yet. We're looking into how to to do it, but it's hard because the sales numbers need to be there for the sales teams to go for it. Of course if you can get the same system with Windows cheaper and quicker and install Linux afterwards that's totally what you'll do and I understand that - particularly with some of the long ship times for CTO systems (nothing to do with Linux - that's the same for Windows too).

 

We'll keep working on it, and at least if you buy a Windows system you will know that you're getting Linux support for it.

 

For those who do got the CTO route - a big thank you, I recognise it's not an obvious choice and truly appreciate it. You make it more likely we'll get RTS systems sooner in the future :)

 

Mark

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