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7 Posts

06-29-2017

Egypt

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Google Play download issus

2017-12-16, 13:35 PM

I have Lenovo p2 mobile ...When I download any application Frome GOOGLE PLAY the application don't complet and stop ...... which I do for slove this problem .......delete application GOOGLE PLAY......delete cash memory.....change my Google play store ACCOUNT ......change the network to WIFI OR 3g ......restore factory default (formatting)...

Contact the Google play support and say to me the error in Lenovo manufacturers

 

What the slove???

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390 Posts

12-01-2016

United States of America

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Re: Google Play download issus

2017-12-18, 21:44 PM

Hi Abdalh,

 

We understand your concern and we can try to help. Have you tried checking if there are applications in the play store that needs to be updated? 

 

Regards,
Rica
Moto-Lenovo Support

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7 Posts

06-29-2017

Egypt

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  • Message 3 of 10

Re: Google Play download issus

2017-12-18, 22:40 PM
All applications in my Google play it's update .....
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390 Posts

12-01-2016

United States of America

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Re: Google Play download issus

2017-12-19, 15:50 PM

wrote:
All applications in my Google play it's update .....

Do you see any error message? Can you verify if this is happening to your data or Wifi? 

 

Regards,
Rica
Moto-Lenovo Support

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7 Posts

06-29-2017

Egypt

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  • Posts: 7
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  • Message 5 of 10

Re: Google Play download issus

2017-12-19, 16:46 PM
When connection wi-fi that's ok complet update
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390 Posts

12-01-2016

United States of America

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Re: Google Play download issus

2017-12-20, 16:31 PM

wrote:
When connection wi-fi that's ok complet update

Have you tried clearing the cache of Google App? You can try to go to Settings> Apps> Google App> Storage> Clear Cache. Let me know if it works.

 

Regards,
Rica
Moto-Lenovo Support

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7 Posts

06-29-2017

Egypt

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  • Posts: 7
  • Registered: ‎06-29-2017
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  • Message 7 of 10

Re: Google Play download issus

2017-12-20, 18:02 PM
I clear cash memory and I formatting the phone
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390 Posts

12-01-2016

United States of America

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Re: Google Play download issus

2017-12-20, 20:09 PM

wrote:
I clear cash memory and I formatting the phone

Please let us know how it goes. Thanks!

 

Regards,
Rica
Moto-Lenovo Support

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7 Posts

06-29-2017

Egypt

18 Signins

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  • Posts: 7
  • Registered: ‎06-29-2017
  • Location: Egypt
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  • Message 9 of 10

Re: Google Play download issus

2017-12-20, 20:17 PM
Settings - app - Google play - memory - clear cash and memory
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390 Posts

12-01-2016

United States of America

165 Signins

5023 Page Views

  • Posts: 390
  • Registered: ‎12-01-2016
  • Location: United States of America
  • Views: 5023
  • Message 10 of 10

Re: Google Play download issus

2017-12-21, 21:24 PM

wrote:
Settings - app - Google play - memory - clear cash and memory

Can you be more specific on what app are you trying to download? There are instances that download can be slow if the application you're trying to download is too large.

 

Regards,
Rica
Moto-Lenovo Support

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