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5 Posts

01-03-2018

United Kingdom of Great Britain and Northern Ireland

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Lenovo P2 - no whatsapp, text message, FB messenger notifications

2018-01-03, 20:22 PM

Hi. I don't seem to be getting any notifications of new messages in WhatsApp, Messenger, and to some extent Gmail and similar. In fact, Whastapp is not receiving messages until I actually open it and then they all flood in at once.

 

I've already turned off battery optimisation for it, turned on background data for it, locked it in the list of recent apps so it doesn't turn off when I lock the screen -- none of it helped. I tried a push fixer app, that did nothing. Starting to get desperate here. Any tips????

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5 Posts

01-03-2018

United Kingdom of Great Britain and Northern Ireland

3 Signins

27 Page Views

  • Posts: 5
  • Registered: ‎01-03-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 27
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Re: Lenovo P2 - no whatsapp, text message, FB messenger notifications

2018-01-03, 20:23 PM
PS this happens both on wifi and on mobile. When the apps are running, messages do come and get send, so it is not a connectivity issue but really a notification issue.
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390 Posts

12-01-2016

United States of America

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Re: Lenovo P2 - no whatsapp, text message, FB messenger notifications

2018-01-04, 19:11 PM

Hi Eurik,

 

We understand your concern and we would like to help. May I ask if you already tried to use Whatsapp and messenger on another phone? Let us know if it is also having the same issue with the different or another phone.

 

Regards,
Rica
Moto-Lenovo Support 

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5 Posts

01-03-2018

United Kingdom of Great Britain and Northern Ireland

3 Signins

27 Page Views

  • Posts: 5
  • Registered: ‎01-03-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 27
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Re: Lenovo P2 - no whatsapp, text message, FB messenger notifications

2018-01-04, 19:36 PM

Hi,

Yes, both WhatsApp and FB Messenger (and notifications) work absolutely fine on my Google Nexus (tested with same SIM), and also on my partner's Huaiwei (tested with different SIM).

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390 Posts

12-01-2016

United States of America

165 Signins

5023 Page Views

  • Posts: 390
  • Registered: ‎12-01-2016
  • Location: United States of America
  • Views: 5023
  • Message 5 of 6

Re: Lenovo P2 - no whatsapp, text message, FB messenger notifications

2018-01-04, 21:07 PM

wrote:

Hi,

Yes, both WhatsApp and FB Messenger (and notifications) work absolutely fine on my Google Nexus (tested with same SIM), and also on my partner's Huaiwei (tested with different SIM).


You can try to uninstall the apps and install. 

 

Regards,
Rica
Moto-Lenovo Support

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5 Posts

01-03-2018

United Kingdom of Great Britain and Northern Ireland

3 Signins

27 Page Views

  • Posts: 5
  • Registered: ‎01-03-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 27
  • Message 6 of 6

Re: Lenovo P2 - no whatsapp, text message, FB messenger notifications

2018-01-05, 13:49 PM
Ha! Thank you, that seems to have done the trick for WhatsApp for the time being. I'll play around a bit more and test it.
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