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4 Posts

03-01-2019

Singapore

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Lenovo vibe p1a42 sleep mode

2019-03-01, 2:50 AM

After downloading the update to Android marshmallow 6.0 I have noticed that my phone's screen is not able to restart after sleep mode, it stays black and I can not do anything to unlock my phone. Is there a solution to my problem?

Thanks

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4 Posts

03-01-2019

Singapore

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Re: Lenovo vibe p1a42 sleep mode

2019-05-05, 13:47 PM

Thank you for your suggestion, but I have recently been obligated to change phone, as my Lenovo phone suddely stopped working. I found no possible way to turn it on, despite repeated attemps. My conclusion to this problem is not to try to update Lenovo phones.

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5996 Posts

12-04-2017

India

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Re: Lenovo vibe p1a42 sleep mode

2019-03-01, 14:01 PM

Hi MatLHC,

 

Thank you for writing to us, this is odd, can we try performing 'Wipe Cache partition' on your device and see if that helps. To do so— Hold Volume up and volume down buttons and press Power button while the phone starts, after the screen powered on you can release the Power button > After recovery opens you can release the Volume up and volume down buttons > Press wipe user data > Press wipe cache > Back > Reboot. 

 

If you are using SD card— please remove the same and let us know how it goes? Hope this helps!

 

Regards,

Swaraj

Lenovo Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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4 Posts

03-01-2019

Singapore

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Re: Lenovo vibe p1a42 sleep mode

2019-03-02, 8:06 AM

Hello,

I followed your instructions but I still am confronted by this problem.

Is there anything else I could try doing or would you suggest me to change my phone to another Lenovo model?

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357 Posts

04-18-2014

United Kingdom of Great Britain and Northern Ireland

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Re: Lenovo vibe p1a42 sleep mode

2019-05-02, 22:06 PM

Have you tried a factory reset? This is good practise after updating between Android versions but not always necessary.

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I do not work for Lenovo, I only provide suggestions based on my personal experience and willingness to help others as a volunteer.

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4 Posts

03-01-2019

Singapore

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Re: Lenovo vibe p1a42 sleep mode

2019-05-05, 13:47 PM

Thank you for your suggestion, but I have recently been obligated to change phone, as my Lenovo phone suddely stopped working. I found no possible way to turn it on, despite repeated attemps. My conclusion to this problem is not to try to update Lenovo phones.

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