02-25-2018 06:22 PM - last edited on 02-28-2018 11:51 AM by Andy_Lenovo
I have this phone nearly 2 year and don't have any problem until couple days ago.
When I playing game suddenly my network gone but the provider name is there ( I use ind*sa* in Indonesia) I try to check [admin edit] it say my radio band is off and it cannot be turned on.
I try everything from cange sim,factory reset and fastboot but it cannot solve my problem.
My waranthy is outdated
Please help me anyone!!!
Admin note: hash code removed
02-28-2018 09:13 AM
I understand this occurred recently only, can you let me know if you download anything or made any changes to your APN? Is this only happening when playing games? Have you checked if this is happening in all places? Try also to go to Settings>Back up and Reset>Network Settings Reset.
03-01-2018 01:13 PM
03-02-2018 07:03 AM
My APN is fine because I never change anything in there, I already tried network setting reset and nothing happened.
I try changing other sim card but the problem still there
What do I do?
Thank you for confirming about the APN, We would like to have more information to further investigate and replicate the issues.
03-05-2018 12:02 PM
I think the apps don't have to do about it because I already tried disable all app, and what is FDR thing anyway?
Sorry for the confusion. FDR means Factory Data Reset.
And also, we're actually basing your issue on your initial post. You said that when playing game suddenly your network is gone. So, we're asking what is the name of the app/game? So if you're saying it's disabled, is the issue still there?
03-05-2018 04:05 PM
03-06-2018 03:23 AM
I already try everything form FDR, hard reset,and command, fast boot, even downgrade to old Android ( marshmallow to lollipop) but nothing has cange. The radio button still turn off
couple days ago my friends say maybe your signal IC is broken
What do I do now
Thanks for reply
Thanks for trying, may I know how did you downgrade to lollipop? However, we do not recommend downgrading the software though.
03-06-2018 09:01 AM
03-07-2018 06:06 AM
I get link from another site, it say it's official release form lenovo but I already upgrade my phone to marshmallow again with wifi.
Say.... If I go to lenovo service center how much it's coss me by the way
Thanks for answering
I am afraid that you might lose the warranty by doing so, However, our best advice for this situation is that you submit your device for review and repair/service so that repair engineer could examine your unit and provide a proper resolution and will also clarify for any further information required.