09-22-2017 08:52 PM
I have a problem with a part of my phone touchscreen. I did a diagnostic test and realized that some parts didn't turned green.
Any help on how to resolve this?
09-25-2017 08:24 AM
You can try booting it to Safe Mode first to check if there's a third party app causing concern. Press and hold Power button until "Power off" shows then press and hold "Power off" until "Reboot to safe mode" shows and touch "OK".
If issue persists, you can perform a Reset on the device through Settings or did a Hard Reset. However, if any of those two didn't work, last option would be sending it in for a repair. Here's our Lenovo Service Provider full list: https://support.lenovo.com/us/en/documents/ht118678.
10-28-2017 10:54 PM
Nothing worked. Lot of dead and non responsive touch pixels. Touch replacement cost is huge and not worth. All i can say is LENOVO phones are purely chinese and suitable for 1 year only.
09-11-2018 05:29 PM
I've been using my Lenovo Vibe P1ma40 for three years now and it has issues with the touch screen. It detects touches without even me using it. My phone never crashed. Never had a bug. Although had some lag issues sometimes. It has scratches, of course. The screen doesn't even have a single crack on it. And now I can't do anything because of the touch screen issues. I know it's an old phone but still a waste to just throw it away. It works fine 'til I got this issue on my screen last night.
02-25-2019 03:23 PM
Thanks for posting. Is there any physical damage on the phone? It looks like a hardware failure. Have you tried turning off and on the screen? Does it still the same? Check if you can see any damage on the LCD when the screen is off. Remove any phone case and/or screen protector. Let me know. Thanks.
04-01-2019 12:48 AM
Help am too having the same problem with you guys, and i cant keep this up because my Lenovo Vibe p1m is very funky on its own when i touch the screen it touch everything and heats up pretty fast and i dont know the cause of it mainly. no apps was installed i only use it for taking notes and not online downloading, i use my laptop for that. Please do help or give tips. Thanks in advance.
04-02-2019 08:19 AM
I'd like to confirm, did you perform a factory data reset without restoring any apps? Also, if you're using a phone case and a screen protector, make sure you remove them. See and check if this will happen in safe mode.
To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Make sure the system is up to date. Otherwise, I don't see any possible thing that could this but a hardware failure. Should be sent for repair.