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peterleugner
Paper Tape
Posts: 6
Registered: ‎04-22-2016
Location: DE
Views: 608
Message 1 of 11

phone P70-A Android 5.1 cannot use sd card from diverse App, filemanager used SD

i mount a new SD card, but diverse App (i.E. kurviger, chrome) dont use ´this SD memory card. in chrome i configure "setting , Download location, "  but there is only

Downloads/storage/emulated/0/download

no sd can cange

Ask where to save files is "on"

 

how can i change download location in Android 5.1

Senior MotoAgent
Senior MotoAgent
Posts: 5,941
Registered: ‎12-04-2017
Location: IN
Views: 567
Message 2 of 11

Re: phone P70-A Android 5.1 cannot use sd card from diverse App, filemanager used SD


@peterleugner wrote:

i mount a new SD card, but diverse App (i.E. kurviger, chrome) dont use ´this SD memory card. in chrome i configure "setting , Download location, "  but there is only

Downloads/storage/emulated/0/download

no sd can cange

Ask where to save files is "on"

 

how can i change download location in Android 5.1


Thank you for reporting, could you confirm what happens when you tap on 'Downloads/storage/emulated/0/download' under chrome settings?

 

Also, please confirm if any other apps recognized SD card on your device?


Regards,

Swaraj

Lenovo Support

peterleugner
Paper Tape
Posts: 6
Registered: ‎04-22-2016
Location: DE
Views: 493
Message 3 of 11

Re: phone P70-A Android 5.1 cannot use sd card from diverse App, filemanager used SD

Hi,

file manager and camera acceptet sd-card. some pictures are saved on SD card.

i configured SD card as default write disk.

and i configured crome with settings, downloads : ask where to save files.

but crome don´t ask .

Senior MotoAgent
Senior MotoAgent
Posts: 5,941
Registered: ‎12-04-2017
Location: IN
Views: 482
Message 4 of 11

Re: phone P70-A Android 5.1 cannot use sd card from diverse App, filemanager used SD

Hello peterleugner,

 

Thank you for reverting, can we quickly try performing clear cache/data on the 'Chrome app' by going under settings > Apps & notification > search for Chrome app > Storage > Clear cache/data > reboot your device and observe. 

 

Let us know how it goes?

 

Regards,

Swaraj

Lenovo Support

peterleugner
Paper Tape
Posts: 6
Registered: ‎04-22-2016
Location: DE
Views: 478
Message 5 of 11

Re: phone P70-A Android 5.1 cannot use sd card from diverse App, filemanager used SD

Hi Swaraj,

 

i cleared cache/date for app crome and reboot my P70 phone.

then i take a download,

same situation, crome save the file in normal download folder,

no question for downloading location :-(

 

regards

peter

Senior MotoAgent
Senior MotoAgent
Posts: 6,002
Registered: ‎03-05-2018
Location: US
Views: 428
Message 6 of 11

Re: phone P70-A Android 5.1 cannot use sd card from diverse App, filemanager used SD

Hi peterleugner,

 

Thanks for further troubleshooting. Can you please send a screenshot of the download location of your Chrome? Just open Chrome > Menu (3 dots on top right) > Settings > Downloads > Tap on Download location. 

 

Best regards,
Rich
Motorola-Lenovo Support

peterleugner
Paper Tape
Posts: 6
Registered: ‎04-22-2016
Location: DE
Views: 412
Message 7 of 11

Re: phone P70-A Android 5.1 cannot use sd card from diverse App, filemanager used SD

Hi,

i can not change download location.

 

regard

peter leugner

Senior MotoAgent
Senior MotoAgent
Posts: 6,002
Registered: ‎03-05-2018
Location: US
Views: 405
Message 8 of 11

Re: phone P70-A Android 5.1 cannot use sd card from diverse App, filemanager used SD

Hi peterleugner,

 

Thanks for the screenshot. Can you please touch the "Download location"? I'd like to see if we're seeing the same thing. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

Highlighted
peterleugner
Paper Tape
Posts: 6
Registered: ‎04-22-2016
Location: DE
Views: 377
Message 9 of 11

Re: phone P70-A Android 5.1 cannot use sd card from diverse App, filemanager used SD

Screenshot_2019-07-11-09-34-09.pngScreenshot_2019-07-11-09-43-57.png

i send you also screenshot from device

i hope it helps

 

regards

Peter Leugner 

 

Senior MotoAgent
Senior MotoAgent
Posts: 6,002
Registered: ‎03-05-2018
Location: US
Views: 314
Message 10 of 11

Re: phone P70-A Android 5.1 cannot use sd card from diverse App, filemanager used SD

Hi peterleugner,

 

Thanks for the screenshot. Can you please make sure the Chrome is up to date in Play Store? We tried replicating this with our phones running Android 5 version and we can see the SD card in the Download location. Also, please send me a screenshot of your storage settings (Settings > Storage).  

 

Best regards,
Rich
Motorola-Lenovo Support

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