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70 Posts

06-24-2015

India

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Fingerprint stopped working

2017-05-16, 11:18 AM

The fingerprint sensor has suddenly stopped working. I can't seem to find any fingerprint related settings also in settings. Even in lock screen, only a lock icon is now displayed in place of the fingerprint icon that used to be there before. I tried restart. No use. Any thoughts??

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1325 Posts

01-16-2017

PH

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  • Message 2 of 5

Re: Fingerprint stopped working

2017-05-16, 18:16 PM

wrote:

The fingerprint sensor has suddenly stopped working. I can't seem to find any fingerprint related settings also in settings. Even in lock screen, only a lock icon is now displayed in place of the fingerprint icon that used to be there before. I tried restart. No use. Any thoughts??


Hi lenovorma,

 

 

That's weird. Try to perform a Factory reset without restoring apps then let me know if it works.

 

 

Regards,
Anne
Moto - Lenovo Agent

 

 

 

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70 Posts

06-24-2015

India

147 Signins

1181 Page Views

  • Posts: 70
  • Registered: ‎06-24-2015
  • Location: India
  • Views: 1181
  • Message 3 of 5

Re: Fingerprint stopped working

2017-05-16, 18:39 PM

Ya.. I just did a factory reset and it is working fine now. Not sure what caused this though. Finger print scanner has been erratic since a week and it used to suddenly stop working. A restart helped most of the time but today it totally died and disappeared from settings too. Hopefully this is not a case of a dieing hardware.

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1325 Posts

01-16-2017

PH

278 Signins

37025 Page Views

  • Posts: 1325
  • Registered: ‎01-16-2017
  • Location: PH
  • Views: 37025
  • Message 4 of 5

Re: Fingerprint stopped working

2017-05-16, 18:54 PM

wrote:

Ya.. I just did a factory reset and it is working fine now. Not sure what caused this though. Finger print scanner has been erratic since a week and it used to suddenly stop working. A restart helped most of the time but today it totally died and disappeared from settings too. Hopefully this is not a case of a dieing hardware.


Hi lenovorma,

 

Not sure if a 3rd party app is the culprit, but do not install any apps yet and observe if it will resolve the concern. 

 

 

-Anne 

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1 Posts

08-27-2017

IT

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  • Message 5 of 5

Re: Fingerprint stopped working

2017-08-27, 17:12 PM

Hi

I have the same issue. I tried with factory reset, I saw that if I don't restore anything there is the suggestion to record the fingerprint. 
However, when I place my finger tip, the telephone doesn't recognize it. Moreover, if I try to find the fingerprint section in settings/security, it doesn't appear.

Is there a way to see if it is a hardware malfunction or a software one? 

Thanks

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