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12 Posts

05-06-2017

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In-call minimum volume too high while on headphones in Android 7.0 Lenovo P2

2017-05-20, 6:20 AM

I can't lower down the volume below the minimum while in call. It's too loud, I can't bear it. It puts strain over my ears even I use an over the head headphones. Please, do something about it because it becomes too irritating especially while you are talking to someone during night when there is no traffic, no noise and really it hurts ?

 

I am uploading a screenshot of the same, shown the minimun volumn set for the calls. It doesn't get below it. It's not good!!! 

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Re: In-call minimum volume too high while on headphones in Android 7.0 Lenovo P2

2017-05-22, 15:51 PM

Hi kitkat63,

 

Kindly test in Safe mode for us to know if some third party apps is causing it. To boot into Safe mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe mode appears. Let me know.

 

Regards,

Joy

Moto - Lenovo Agent

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12 Posts

05-06-2017

IN

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Re: In-call minimum volume too high while on headphones in Android 7.0 Lenovo P2

2017-05-22, 17:32 PM

I tried but even in the safe mode it doesn't let me lower the volume below the set level as you can see in the screenshot.

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Re: In-call minimum volume too high while on headphones in Android 7.0 Lenovo P2

2017-05-25, 17:12 PM

wrote:

I tried but even in the safe mode it doesn't let me lower the volume below the set level as you can see in the screenshot.


Just to clarify, this is happening only while on call and while using head phones right? Please try other head phones and let me know. Also, is it happening in all your contacts?

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12 Posts

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Re: In-call minimum volume too high while on headphones in Android 7.0 Lenovo P2

2017-05-26, 19:49 PM

I have said very clearly, I can't lower down the in-call volume below the minimum set level, which you can also see in the screenshot included before.

 

No matter what headset or headphone you use, the problem is still there and I am pretty much sure it's even in your device also if it's Android. You can check it out, it doesn't allow you to lower down the in-call volume below the specified level. That's annoying, because it actually hurts your ears.

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Re: In-call minimum volume too high while on headphones in Android 7.0 Lenovo P2

2017-05-31, 14:13 PM

wrote:

I have said very clearly, I can't lower down the in-call volume below the minimum set level, which you can also see in the screenshot included before.

 

No matter what headset or headphone you use, the problem is still there and I am pretty much sure it's even in your device also if it's Android. You can check it out, it doesn't allow you to lower down the in-call volume below the specified level. That's annoying, because it actually hurts your ears.


May I know your device build number and kindly update your profile with phone IMEI in order for us to investigate. You can leave the other fields blank.

Need help updating your profile? See here

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12 Posts

05-06-2017

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Re: In-call minimum volume too high while on headphones in Android 7.0 Lenovo P2

2017-05-31, 16:20 PM

As per your request I have updated my profile. My Phone build no is:

P2a42_S233_170404_ROW

 

You can also find additional details in the included screenshot.

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1 Posts

07-11-2017

BG

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Re: In-call minimum volume too high while on headphones in Android 7.0 Lenovo P2

2017-07-11, 19:25 PM

I have the same problem on my p1a42 marshmallow 6.0.1

Minimum volume too loud during call. 

 

Admin note; off topic.  Please find and join a relevant thread in the correct board for your device, if there isn't one start one. Advice on posting can be found in the sticked post at the top of the board.

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2116 Posts

10-07-2016

PH

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Re: In-call minimum volume too high while on headphones in Android 7.0 Lenovo P2

2017-08-11, 19:28 PM

Hi everyone,

 

Please check if there's an available update on your device, and if there is, kindly update the phone. Let me know if issue still persists after.

 

Regards,
Venice
Moto-Lenovo Support

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12 Posts

05-06-2017

IN

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Re: In-call minimum volume too high while on headphones in Android 7.0 Lenovo P2

2017-08-15, 7:20 AM

Thanks for your response. I have updated my phone as directed, you can find the attached screenshot for the update version info.

 

But the issue still persists even after the update. Still I am not able to lower down the volume below a specified level while on call.

 

The user should be given the complete control over the system volume or at least a settings option should be provided to allow the user achieve the same.

 

Waiting to hear from you soon...

 

Thank you

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