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Lenovo PhonesP2 [P2a42] Smartphones
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84 Posts

07-24-2017

Romania

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Lenovo Moto Smart Assistant 3.1.0.24

2017-08-23, 13:29 PM

Latest version of LMSA still doesn't recognize the P2A42 model! Does anybody check this before pushing the update to users?!

In the "Flash" section this model doesn't appear:

 

 

Why!!??

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491 Posts

12-13-2015

Hungary

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Re: Lenovo Moto Smart Assistant 3.1.0.24

2017-08-25, 7:21 AM

As I see, the LMSA is supporting the P2a42 (recognizes it, the older version showed "unsupported device"), only the Flash/Rescue model search function is not working.

Based on the user guide of LMSA the software should not recognize the device model automatically, you need to type it:
https://download.lenovo.com/consumer/mobiles_pub/moto_smart_assistant_ug_v3.1.0.pdf
Page 17

Lenovo Device Rescue:
Input the model name on “Model Name” input dialog box

 

Log is contains the following model name when connecting the phone to the PC:
"key": "ro.product.model",
"value": "Lenovo P2a42"

I tried to type with the followings in the model name input field: P2a42, Lenovo P2a42, LenovoP2a42, LenovoP2a42_ROW, nothing happens.

 

Based on what can be seen in the log it seems the LMSA not recognizes if the user write the input to the "model name" field (C:\Program Files (x86)\Lenovo Moto Smart Assistant\logs\)
2017-08-25 09:16:33 [11] INFO lmsa - model name list is null in rescue

 

I tried with Moto model numbers and other Lenovo phone models, but nothing happens.

 

In Tips section you should type the model number (P2a42):

 

Lenovo TAB4 10 PLUS (Model number: Lenovo TB-X704F, Build number: TB-X704F_S000055_180507_ROW)
Lenovo P2 (Model number: P2a42, Lineage OS 16.0-20191016-NIGHTLY-kuntao)
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84 Posts

07-24-2017

Romania

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Re: Lenovo Moto Smart Assistant 3.1.0.24

2017-08-28, 13:46 PM
Right! Useless software, waste of time for the devs. I think this is there only to be not for a purpose! Shame!
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40 Posts

03-24-2016

India

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Re: Lenovo Moto Smart Assistant 3.1.0.24

2017-09-05, 11:07 AM

same thing happens with me also when get in enter model name and i enter lenovo p2 and nothing is showning i also think is wasting there money on some useless software. and i think the devs are also dumb that they didnt examine app while making. may god give lenovo devs some brain to make software.

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2 Posts

09-18-2017

Brazil

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Re: Lenovo Moto Smart Assistant 3.1.0.24

2017-09-18, 20:40 PM

same with me. Apparently the previous version worked. there are tons of tutorials on youtube showing how to rescue (vibe k5 plus for me) on the previous one. Now there´s no rescue bar, I try and try to type the model of my mobile and nothing. I guess it´s some kind of bug.

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6 Posts

01-19-2017

Egypt

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Re: Lenovo Moto Smart Assistant 3.1.0.24

2017-10-03, 22:54 PM

hhhhhhhhhhhhh this is the new upgrade v3.2.0.9 as u can see they decided to remove everything to make it more clear :smileylol:

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491 Posts

12-13-2015

Hungary

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Re: Lenovo Moto Smart Assistant 3.1.0.24

2017-10-04, 8:27 AM

It is same for me.

Tried:

> upgrade from 3.1.0.24

> clean install (3.1.0.24 uninstall, created folders manually deleted, restart)

 

Only blank page when open the LMSA.

 

Lenovo TAB4 10 PLUS (Model number: Lenovo TB-X704F, Build number: TB-X704F_S000055_180507_ROW)
Lenovo P2 (Model number: P2a42, Lineage OS 16.0-20191016-NIGHTLY-kuntao)
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2 Posts

08-03-2018

Turkey

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  • Message 8 of 10

Re: Lenovo Moto Smart Assistant 3.1.0.24

2018-09-16, 18:18 PM

me too 16.09.2018

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7228 Posts

06-27-2008

United States of America

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  • Message 9 of 10

Re: Lenovo Moto Smart Assistant 3.1.0.24

2018-09-17, 3:39 AM

Community GuidelinesPrivate MessagingENDEESPTRUUACZ-SKTRMoto
Requests for individual support are not answered. If a post solves your issue, please mark it.

I am not a Lenovo employee

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199 Posts

03-26-2016

India

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  • Message 10 of 10

Re: Lenovo Moto Smart Assistant 3.1.0.24

2018-09-30, 5:45 AM

New update 3.8.0.11 has new features and the best update they have ever produced

" Error 1500 unable to install"

So they are pushing consist improvement in the to the smart tool. 

 

Great Lenovo!

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