05-01-2018 07:19 AM
arrived back yesterday lunchtime, along with a standard letter stating fault identified and fixed along with updated software.
after getting going with it there were 3 updates a 2gb, 200mb and 160mb. the phone is now on android 7.
all is working as it should be, so far.
very happy that it is back as it was, the service on the phone prior to getting it picked up was very good, from the service centre there was nothing and no means to contact them other than a phone number that doesent exist and was a digit short.
overall I'm happy.
05-21-2018 06:27 AM
I'm glad I've found this thread, I have exactly the same issue, it only developed around a month ago I've done two factory resets in that time issue back again yesterday so decided to wait 15 minutes and it eventually restarted, not ideal though.
This issue has also coincided with another issue, when toggling between open Apps it refreshes those apps each time which is annoying, it never used to do this.
Would be interested to hear if anyone else has noticed this issue also.
06-13-2018 11:16 AM
I have the same problem. I was setting up a secure zone on my P2, and suddenly the phone shut off. After restarting it and entering my pincode, it just returned to the lock screen the whole time. Everything works (notifications, 4G, speech recognition, the camera of the lock screen), I just can't unlock the phone.
I did already install Android 7.0.
06-13-2018 11:39 AM
I'm not an expert, but I think you can download it from the lenovo support side, put it on an SD-card with the name update.zip and then you shut off your phone. Then you wait for 10" and then press volume '+', volume '-' and power buttons all on the same time untill it boots. Then you get an options menu and there you can choose to install from an external SD card.