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federico_x
Paper Tape
Posts: 3
Registered: ‎09-01-2017
Location: IT
Views: 7,014
Message 1 of 10

Lenovo P2 stuck on android boot screen

Hello,

 

I have an issue with my P2a42. After input the security sequence the smartphone keep rebooting.

I have already delete the cache through recovery mode

 

thans for you attention

Guru
Posts: 477
Registered: ‎12-13-2015
Location: HU
Views: 7,008
Message 2 of 10

Re: Lenovo P2 stuck on android boot screen

Hi,

 

What is your phone's build number (software version)?

Can you share a video about this issue?

 

Regards.

 

Lenovo TAB4 10 PLUS (Model number: Lenovo TB-X704F, Build number: TB-X704F_S000055_180507_ROW)
Lenovo P2 (Model number: P2a42, Build number: P2a42_S251_171107_ROW)
federico_x
Paper Tape
Posts: 3
Registered: ‎09-01-2017
Location: IT
Views: 6,993
Message 3 of 10

Re: Lenovo P2 stuck on android boot screen

Android Nougat with last security patch updated last weekend.

I think this is the build I have now.

You will find attached a video showing the issue.

Thank you

 

patch.jpg

Guru
Posts: 477
Registered: ‎12-13-2015
Location: HU
Views: 6,976
Message 4 of 10

Re: Lenovo P2 stuck on android boot screen

Try to start your device in Safe Mode:

> Press your device's Power button

> When the device asks, swipe your pattern

> After the Lenovo logo shows on your screen, when the animation starts, press and hold your device's Volume down button. Keep holding it until the animation ends and your device starts in safe mode.

> You'll see 'Safe mode' at the bottom of your screen.

 

Regards.

 

Lenovo TAB4 10 PLUS (Model number: Lenovo TB-X704F, Build number: TB-X704F_S000055_180507_ROW)
Lenovo P2 (Model number: P2a42, Build number: P2a42_S251_171107_ROW)
federico_x
Paper Tape
Posts: 3
Registered: ‎09-01-2017
Location: IT
Views: 6,967
Message 5 of 10

Re: Lenovo P2 stuck on android boot screen

already done without success.

the phone will start the safe mode boot.

>after the pattern (with safe mode at the bottom of the screen) the phone will reboot as before

Guru
Posts: 477
Registered: ‎12-13-2015
Location: HU
Views: 6,963
Message 6 of 10

Re: Lenovo P2 stuck on android boot screen

Okay, one thing I can recommend before factory reset.

Clear cache partition from recovery:

> To enter Recovery: when your device is switched off press Power button , when the logo appears press and hold Power & Volume Up & Volume Down buttons while the phone enters to recovery (~10 seconds).

> tap wipe user data

> tap wipe cache

> tap OK

Now reboot your phone (tap back and reboot) and check if the problem exists.

 

Regards.

 

Lenovo TAB4 10 PLUS (Model number: Lenovo TB-X704F, Build number: TB-X704F_S000055_180507_ROW)
Lenovo P2 (Model number: P2a42, Build number: P2a42_S251_171107_ROW)
HK13
What's DOS?
Posts: 1
Registered: ‎04-29-2018
Location: IN
Views: 5,103
Message 7 of 10

Re: Solved Lenovo P2 stuck on blue Lenovo animation boot screen

Hi everyone I was facing this issue while restarting the phone and it would be stuck on blue Lenovo logo screen for exactly 10 minutes. Yes 10 minutes, initially I thought it will never start up but I continued to wait and found out that it will stay on the blue Lenovo logo for 10 minutes and then boot in to the home screen normally. Once it has booted up into home screen then the phone works completely fine untill you restart it again and it will stay on blue Lenovo logo for 10 minutes. This was so annoying that I factory erase everything and then the phone booted fine,  after that I installed all my apps from Google and now it was again stuck for 10 minutes on blue Lenovo logo. So after some trouble shooting for almost 3 days I zeroed down to this one app which was causing this issue and that app was Truecaller. I uninstalled it and then phone restarted normally. I again installed it and the phone got stuck on blue Lenovo logo for 10 minutes......so the problem app was Truecaller.....just uninstall it and hopefully your phone will restart normally.....I hope this solution helps Lenovo P2 owners facing similar issues.

By they way I am on Stock marshmallow 161111 Indian ROM. I even tried updating to nougat but still faced the same issue. So I downgrade it back to marshmallow and found that the actual problem was with the Truecaller app.

 

Thanks

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jayant1890
Paper Tape
Posts: 1
Registered: ‎11-08-2018
Location: US
Views: 1,019
Message 8 of 10

Re: Lenovo P2 stuck on android boot screen

Senior MotoAgent
Senior MotoAgent
Posts: 3,919
Registered: ‎12-01-2016
Location: PH
Views: 901
Message 9 of 10

Re: Lenovo P2 stuck on android boot screen


@jayant1890 wrote:

my lenovo P2 Restart and restart i attach video

https://youtu.be/tkFzU8P6rBU

 

https://www.youtube.com/watch?v=tkFzU8P6rBU&feature=youtu.be


Please try the steps above.

 

-Daisy

Guru
Posts: 477
Registered: ‎12-13-2015
Location: HU
Views: 690
Message 10 of 10

Re: Lenovo P2 stuck on android boot screen

Hi jayant1890,

 

It mostly caused by faulty hardware.

Take your phone to a Service Center, they will invastigate the root cause of the continuous restart.

 

(The same problem was with my phone, Service Center changed the motherboard within 1 week.)

 

Regards.

 

Lenovo TAB4 10 PLUS (Model number: Lenovo TB-X704F, Build number: TB-X704F_S000055_180507_ROW)
Lenovo P2 (Model number: P2a42, Build number: P2a42_S251_171107_ROW)

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