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Anna1986
Paper Tape
Posts: 9
Location: AM
Views: 441
Message 1 of 15

Outgoing call waiting notification

Hello.

I have faced the following problem. I am using lenovo p2, OS androind 7.0

When i calll to B and B talks with C on my phone's" screen doesn't show "call waiting"
Factually i dont know my call is on waiting or the customer just has forgot the phone somewhere...

Please advise

 

Please see the right example attached

Senior MotoAgent
Senior MotoAgent
Posts: 2,441
Location: PH
Views: 376
Message 2 of 15

Re: Outgoing call waiting notification

Hi Anna1986,

 

Is this your first time encountering this issue? And can you also clarify, are you calling someone who is initially engaged to call or are you already engaged in a conference/group call when this happens? Does it happen to all the calls?

 

Regards,
Daisy
Moto-Lenovo Support

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Anna1986
Paper Tape
Posts: 9
Location: AM
Views: 368
Message 3 of 15

Re: Outgoing call waiting notification

Hi,

Thank you for your reply. I call to B ,he/she talks at that moment, and i dont see on my screen that my call is on waiting. I sent example of how should be!(see attachment of first message)

Before i use ulefone power and i could see that notification.

As i understand (while searching in forums lot of subscribers faced same issue)

So i dont know this is a problem of OS or phone model.Please advise ASAP

 

Senior MotoAgent
Senior MotoAgent
Posts: 2,441
Location: PH
Views: 352
Message 4 of 15

Re: Outgoing call waiting notification


@Anna1986wrote:

Hi,

Thank you for your reply. I call to B ,he/she talks at that moment, and i dont see on my screen that my call is on waiting. I sent example of how should be!(see attachment of first message)

Before i use ulefone power and i could see that notification.

As i understand (while searching in forums lot of subscribers faced same issue)

So i dont know this is a problem of OS or phone model.Please advise ASAP

 


Have you tried these steps: Phone>More>Call settings>Call settings>Voice call>Call waiting?

 

Regards,
Daisy
Moto-Lenovo Support

Anna1986
Paper Tape
Posts: 9
Location: AM
Views: 346
Message 5 of 15

Re: Outgoing call waiting notification

Yes,

That is for incoming 2nd call,means while i am talking i can receive 2nd call!

Please investigate my request is a problem of OS phone model(((((

Motorola Admin Motorola Admin
Motorola Admin
Posts: 15,873
Location: US
Views: 306
Message 6 of 15

Re: Outgoing call waiting notification


@Anna1986 wrote:

Yes,

That is for incoming 2nd call,means while i am talking i can receive 2nd call!

Please investigate my request is a problem of OS phone model(((((


Sorry -- we need a little patience here since this description seems different than the first post you made.

 

Let's walk through this -- tell me if this is correct.

  • You are on a call with A.
  • B calls your phone.
  • You expect to see a "Call Waiting" notification but you do not.

Is that right? And where did you get the screenshot you posted of the correct behavior? Does that mean it works sometimes and not others? If that is the case, can you say more about when it works and when it does not?

 

Thanks,

 

- Matt

Anna1986
Paper Tape
Posts: 9
Location: AM
Views: 289
Message 7 of 15

Re: Outgoing call waiting notification

Dear Matt,

The screenshot is not mine, it was taken from my friend's phone who uses samsung c5 in order to show to your specialists how it should work the right way.
I have tried to describe the issue as detailed as i could starting from the 1st post. If still there is a need to clarifly i will


ME-side A makes outgoing call to side B
side B talks with side C
ME (side A) doesn't see on phone's display the short notification as it appears on samsung c5's screen which i attached as example.

 

SO this is a big problem for users,as i understand by searching on forums there are complaints like this.
Please give solution as soon as possible


Thank you in advance
Best regards,
Anna

 

Senior MotoAgent
Senior MotoAgent
Posts: 2,441
Location: PH
Views: 270
Message 8 of 15

Re: Outgoing call waiting notification


@Anna1986wrote:

Dear Matt,

The screenshot is not mine, it was taken from my friend's phone who uses samsung c5 in order to show to your specialists how it should work the right way.
I have tried to describe the issue as detailed as i could starting from the 1st post. If still there is a need to clarifly i will


ME-side A makes outgoing call to side B
side B talks with side C
ME (side A) doesn't see on phone's display the short notification as it appears on samsung c5's screen which i attached as example.

 

SO this is a big problem for users,as i understand by searching on forums there are complaints like this.
Please give solution as soon as possible


Thank you in advance
Best regards,
Anna

 


We're further looking into this. What carrier you're on?

 

-Daisy

Anna1986
Paper Tape
Posts: 9
Location: AM
Views: 263
Message 9 of 15

Re: Outgoing call waiting notification

Spoiler
Dear Moti_ Daisy

My network is Beeline Armenia,

It is not a problem operator because i have checked with them and with same operator on samsung c5 ,nokia 6 ,etc. It works correctly

 

Best Regards,

Anna

Senior MotoAgent
Senior MotoAgent
Posts: 2,441
Location: PH
Views: 243
Message 10 of 15

Re: Outgoing call waiting notification


@Anna1986wrote:
Spoiler
Dear Moti_ Daisy

My network is Beeline Armenia,

It is not a problem operator because i have checked with them and with same operator on samsung c5 ,nokia 6 ,etc. It works correctly

 

Best Regards,

Anna


We were able to confirm this, and we'll report it. We can't promise it will be fixed but we can try. Thanks for reporting.

 

Regards,
Daisy
Moto-Lenovo Support

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