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7 Posts

12-25-2017

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Telefonum çalarken sesi kesiliyor - My phone is muted when playing

2017-12-25, 8:30 AM

telefonum çalarken sesi kesiliyor ya da donuyor sonra çalmaya devam ediyor.bu sorun android 7.0 ile birlikte başladı.6 sürümüne geri dönmek istiyorum.

The sound is interrupted or freezes while playing my phone. It continues to play. This problem started with android 7.0. I want to go back to version 6.

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390 Posts

12-01-2016

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Re: Telefonum çalarken sesi kesiliyor - My phone is muted when playing

2017-12-26, 17:29 PM

Hi ismail67,

 

We understand your concern and we can try to help. May I ask if this is only happening while playing games on your phone? How about while playing music? 

 

Regards,
Rica
Moto-Lenovo Support

 

 

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7 Posts

12-25-2017

Turkey

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Re: Telefonum çalarken sesi kesiliyor - My phone is muted when playing

2017-12-26, 18:03 PM

Hello there. the sound is turned off only when the phone is called.you can look at the video

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390 Posts

12-01-2016

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Re: Telefonum çalarken sesi kesiliyor - My phone is muted when playing

2017-12-27, 18:01 PM

wrote:

Hello there. the sound is turned off only when the phone is called.you can look at the video


Can you please upload it to Google drive or Youtube? because it is not showing on my end. 

 

Regards,
Rica
Moto-Lenovo Support

 

 

 

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7 Posts

12-25-2017

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Re: Telefonum çalarken sesi kesiliyor - My phone is muted when playing

2017-12-28, 8:30 AM

youtube link

telefon

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7291 Posts

02-11-2016

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Re: Telefonum çalarken sesi kesiliyor - My phone is muted when playing

2017-12-29, 14:52 PM

wrote:

youtube link

telefon


Thanks for the video. So to be clear the issue is only that when receiving calls the ringtone is not playing correctly? Are there any other audio issues?

 

-Tom



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7 Posts

12-25-2017

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Re: Telefonum çalarken sesi kesiliyor - My phone is muted when playing

2017-12-29, 14:59 PM

No.only call.

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4 Posts

06-28-2017

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Re: Telefonum çalarken sesi kesiliyor - My phone is muted when playing

2018-01-03, 13:50 PM

I have that same problem. I mentioned it here with details. But with the update coming in there was no change.


P2a42_S251_171107_ROW
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7 Posts

12-25-2017

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Re: Telefonum çalarken sesi kesiliyor - My phone is muted when playing

2018-01-03, 14:01 PM
my problem started with new update. there was no problem in the old version
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7291 Posts

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Re: Telefonum çalarken sesi kesiliyor - My phone is muted when playing

2018-01-05, 14:42 PM

wrote:
my problem started with new update. there was no problem in the old version

I saw in the other thread that this only happens when on 4G Can you confirm if it's the same issue? Also, does this stuttering/audio cut out happen on all incoming calls?

 

-Tom



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