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12-21-2017

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Unknown message icon in status bar but no message

2017-12-21, 9:40 AM

Last night an icon appeared in my status bar on my P2 (noughat ROM) 

 When I drag the notification draw down the is nothing there. This isn't a normal notification icon for the apps I use. I generally use Facebook messenger for Facebook and SMS etc, and have no other message app enabled.

I have tried restarting and clearing the cache partition.

Thought this might have something to do with Google assistant with the red dot, but have tried disabling this with no luck either. Have just updated Google with version 7.17.28.21.arm64 just prior to the icon appearing (not sure if this is related as I did try uninstalling last update and restarting  phone with no luck.

Running out of ideas without doing a factory reset...

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491 Posts

12-13-2015

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Re: Unknown message icon in status bar but no message

2017-12-23, 7:03 AM

for example you can separate your private and company apps.

if you switch on this feature there will be an open and a secure zone, in the open zone you can use private mail, social apps, etc and in the secure zone only the company stuffs. the apps and data are fully isolated.

 

it is just one example, you can read about secure zone if you interested in it.

 

Lenovo TAB4 10 PLUS (Model number: Lenovo TB-X704F, Build number: TB-X704F_S000055_180507_ROW)
Lenovo P2 (Model number: P2a42, Lineage OS 16.0-20191016-NIGHTLY-kuntao)
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491 Posts

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Re: Unknown message icon in status bar but no message

2017-12-21, 10:15 AM

Hi,

 

Which application opens when you tap this icon with the red dot?

 

 

Lenovo TAB4 10 PLUS (Model number: Lenovo TB-X704F, Build number: TB-X704F_S000055_180507_ROW)
Lenovo P2 (Model number: P2a42, Lineage OS 16.0-20191016-NIGHTLY-kuntao)
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Re: Unknown message icon in status bar but no message

2017-12-21, 10:20 AM

It doesn't allow me to tap on it - when I try it just starts to open the settings panel and the icon disappears until the settings panel disappears again...

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491 Posts

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Re: Unknown message icon in status bar but no message

2017-12-22, 8:11 AM

Can you upload a full screenshot about the page where this icon appears?

 

Lenovo TAB4 10 PLUS (Model number: Lenovo TB-X704F, Build number: TB-X704F_S000055_180507_ROW)
Lenovo P2 (Model number: P2a42, Lineage OS 16.0-20191016-NIGHTLY-kuntao)
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390 Posts

12-01-2016

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Re: Unknown message icon in status bar but no message

2017-12-22, 15:33 PM

Hi beszedesroland, 

 

Thanks for helping us here! We appreciate it. 

 

Hi Aprilh1286,

 

beszedesroland is correct, can you show us a larger screenshot or where did you get the notification icon with the red dot? It will be very helpful for us determine your concern. You can also try to do safe mode

 

Regards,
Rica
Moto-Lenovo Support

 

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Re: Unknown message icon in status bar but no message

2017-12-22, 18:42 PM

 

It is always there - never goes away.

I have just tried safe mode - still there... So not a third party app...

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491 Posts

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Re: Unknown message icon in status bar but no message

2017-12-22, 19:58 PM

It seems like a notification from the secure zone.

Are you using this feature?

 

 

Lenovo TAB4 10 PLUS (Model number: Lenovo TB-X704F, Build number: TB-X704F_S000055_180507_ROW)
Lenovo P2 (Model number: P2a42, Lineage OS 16.0-20191016-NIGHTLY-kuntao)
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Re: Unknown message icon in status bar but no message

2017-12-22, 20:07 PM

No idea - how do I find out?

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Re: Unknown message icon in status bar but no message

2017-12-22, 20:39 PM

You can find at Settings > Secure zone management.

 

Lenovo TAB4 10 PLUS (Model number: Lenovo TB-X704F, Build number: TB-X704F_S000055_180507_ROW)
Lenovo P2 (Model number: P2a42, Lineage OS 16.0-20191016-NIGHTLY-kuntao)
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Re: Unknown message icon in status bar but no message

2017-12-22, 21:38 PM

Fixed - had the secure zone starting on bootup - turned off and the notification is gone.

Although should I be using the secure zone? What's it good for?

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