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6 Posts

09-07-2017

Indonesia

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my Lenovo P2 4G connection speed is always slow! and speaker are out!!!!

2017-09-10, 12:48 PM

The first time I notice this problem was when I was downloading apps from the play store the speed that that I see are only 500kB/s!!

What?! At first I thought maybe a bad network from my carrier, but then when I see my friend downloading files with his PC using a 4G modem, the connection is good and the speed is stable he gets around 2-3MB/s, how in the hell I'm getting only 200-500kB/s!?

So I use the speed test app, 

 

 

Please Lenovo, look into this matter ASAP!!

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6 Posts

09-07-2017

Indonesia

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Re: my Lenovo P2 4G connection speed is always slow! and speaker are out!!!!

2017-09-10, 23:22 PM

Update:

After I remove my second sim, the speed move back to normal.

But that doesn't solve the issues here...

I want to use my second sim for data consumption and my first sim for telephone and the external speaker problem still persists.

 

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2122 Posts

10-07-2016

Philippines

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Re: my Lenovo P2 4G connection speed is always slow! and speaker are out!!!!

2017-09-12, 19:56 PM

Hi Nubie1, 

 

If you're using data in Sim 1, you will not be able to use data in Sim 2 meaning device is not capable to use both 4g Sims at the same time and only Sim 1 slot supports 4G. 

 

As for the speaker issue, do you have a case on the device? You can try to boot it on Safe Mode and observe. Press and hold Power button until "Power off" shows then press and hold "Power off" until "Reboot to safe mode" shows and touch "OK". 

 

Regards, 

Venice 

Moto-Lenovo Support 

 

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491 Posts

12-13-2015

Hungary

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Re: my Lenovo P2 4G connection speed is always slow! and speaker are out!!!!

2017-09-13, 8:27 AM

Only SIM 1 slot supports 4G?

 

Lenovo TAB4 10 PLUS (Model number: Lenovo TB-X704F, Build number: TB-X704F_S000055_180507_ROW)
Lenovo P2 (Model number: P2a42, Lineage OS 16.0-20191016-NIGHTLY-kuntao)
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6 Posts

09-07-2017

Indonesia

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  • Message 5 of 9

Re: my Lenovo P2 4G connection speed is always slow! and speaker are out!!!!

2017-09-13, 10:47 AM

Ok, i think you got it wrong what im saying is. I used to set one of my sim as my primary daily data provider/consumption, and the other sim for my daily texting and calls, and that is the purpose of a dual sim phones...

I have 2 numbers from the same carrier, the funny thing is when I insert one of the number the usual speed came out just fine. I'm getting about 30-50Mb/s on 4G, but when I try my other number for data consumption the speed I got only 1-1-2Mb/s on 4G!!

So I contacted the cellular carrier and they said there's no problem on the number or the network currently I'm using. They even reset my GPRS settings and still no solution. They said maybe there's something wrong with my phone and asked me to do a factory reset so I did it and still the problem persists!

Btw the "solution" you gave me for the external speaker problem, it didn't work at all. I can't even enter the safe mode!?

My speaker is frustratingly still out!!

 

The phone used to be just fine, but after the last update my phone receive I installed on August. The problem start to pop out! 

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2122 Posts

10-07-2016

Philippines

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  • Message 6 of 9

Re: my Lenovo P2 4G connection speed is always slow! and speaker are out!!!!

2017-09-13, 21:10 PM

Thanks for clarifying. Is there an error whenever you're trying to enter Safe Mode? What kind of Reset have you done on the device? Was it from Settings or you did a Hard Reset. 

 

If all troubleshooting has been exhausted, I would suggest sending it in for a repair for an evaluation. Here's our Lenovo Service Provider full list: https://support.lenovo.com/us/en/documents/ht118678

 

-Venice 

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6 Posts

09-07-2017

Indonesia

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  • Posts: 6
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  • Message 7 of 9

Re: my Lenovo P2 4G connection speed is always slow! and speaker are out!!!!

2017-09-14, 0:09 AM

I used the factory reset in the settings, because I can't enter the safe boot mode or the hard reset mode.

When I try your suggestion to press and hold the power button when the power off and restart option came out. It only restart the phone there's no option to boot to safe mode.

 

Man... Back to the old service center...

I just bought the phone on July...

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491 Posts

12-13-2015

Hungary

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  • Message 8 of 9

Re: my Lenovo P2 4G connection speed is always slow! and speaker are out!!!!

2017-09-14, 8:50 AM

If you want to reboot into Safe Mode:

> Hold Power button while the options appear (Restart, Power off)

> Tap long on the Power off option while the Reboot
to Safe Mode appears

> Tap OK

Go to https://youtu.be/mWMK7ubgslI

 

Lenovo TAB4 10 PLUS (Model number: Lenovo TB-X704F, Build number: TB-X704F_S000055_180507_ROW)
Lenovo P2 (Model number: P2a42, Lineage OS 16.0-20191016-NIGHTLY-kuntao)
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11972 Posts

09-04-2014

Slovakia

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  • Message 9 of 9

Re: my Lenovo P2 4G connection speed is always slow! and speaker are out!!!!

2018-01-08, 23:16 PM
 

Andy

 

Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
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