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07-08-2021

Croatia

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Charge limit turns off by itself

2021-07-08, 17:24 PM

Hi,

I have a problem with Lenovo Vantage app from Windows Store. Randomly Lenovo Vantage turns off "Charge Limit" setting.

Does anyone has same problem? Below are info about laptop and system.

 

OS: Windows 10 Pro for workstation x64 21H1 build 19043.1081

Lenovo APCI Virtual Power Controller: 15.11.29.13

Lenovo Vantage says all drivers are up to date.

 

Legion 5 15ARH05

P/N: 82B500ANSC

BIOS: EUCN31WW

Lenovo App: 10.2105.16.0

 

Seems Vantage app is buggy.

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1068 Posts

03-11-2008

China

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Re:Charge limit turns off by itself

2021-07-09, 2:34 AM

For Legion I5, this is a known issue, the bios of this machine does not support to keep it after reboot or shutdown.

 

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7 Posts

07-08-2021

Croatia

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Re:Charge limit turns off by itself

2021-07-09, 6:51 AM
I know for this issue for at least 6 months. Will it be fixed soon?
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1068 Posts

03-11-2008

China

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Re:Charge limit turns off by itself

2021-07-09, 7:49 AM
You may need to escalate from service, since this is HW issue. For other critical issue, BIOS team need to reset this function. Could you check if there is newer version of BIOS released to fix this issue?
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7 Posts

07-08-2021

Croatia

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Re:Charge limit turns off by itself

2021-07-09, 17:13 PM

How to you mean it's HW issue? BIOS only needs to remember that setting, I guess.

Current BIOS is EUCN31WW, that is last BIOS for device. Lenovo Vantage says there's no updates and at support site it's only version of BIOS available to download.

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7 Posts

07-08-2021

Croatia

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Re:Charge limit turns off by itself

2021-07-15, 18:07 PM

Will you fix this issue?

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4251 Posts

01-08-2021

Philippines

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Re:Charge limit turns off by itself

2021-07-20, 18:17 PM

Hello Pararera,

 


Greetings

 

 

What my colleague meant was to escalate or raise the issue to tech support/service team.
Kindly contact the tech support in your region.
Take care.

 


Regards, 
Lorenzo_Lenovo



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7 Posts

07-08-2021

Croatia

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Re:Charge limit turns off by itself

2021-07-20, 18:49 PM

Hi

I did mail to Lenovo in Croatia, they redirected me to local service. Service didn't help, they redirected me to forum :D

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7 Posts

07-08-2021

Croatia

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Re:Charge limit turns off by itself

2021-09-24, 18:27 PM
Sometimes after shutdown, this option stays on. Sometimes it does not. Is it fixed, at least a little?
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4251 Posts

01-08-2021

Philippines

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Re:Charge limit turns off by itself

2021-09-30, 22:50 PM

Hi Pararera,

 


Since it is not yet fully resolved, I would suggest that you report it back to the Tech support in your region.
Kindly provide the detailed steps that you did in order to fix the problem.

 

 

Regards, 
Lorenzo_Lenovo



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