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68 Posts

02-06-2016

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HeartBeatMetrics errors daily

2020-03-08, 0:47 AM

These just started a week or so ago. Never before. I think Vantage must have installed something. I also cannot find a task that might be calling this to cause the error. Any insights please?

 

1. Heartbeat Metrics

 

Log Name:      Application

Source:        Application Error

Date:          3/4/2020 12:00:00 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Winten-P51S

Description:

Faulting application name: HeartbeatMetrics.exe, version: 1.0.119.29, time stamp: 0x5e53b251

Faulting module name: KERNELBASE.dll, version: 10.0.18362.628, time stamp: 0x54734dee

Exception code: 0xe0434352

 

2. .NET Runtime #1

 

Log Name:      Application

Source:        .NET Runtime

Date:          3/4/2020 12:00:00 AM

Event ID:      1026

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Winten-P51S

Description:

Application: HeartbeatMetrics.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.IO.FileLoadException at Lenovo.Modern.Plugins.LenovoBatteryGaugePackage.HeartBeatMetrics.Program.Main

 

Thanks for the help.

 

~Bob

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68 Posts

02-06-2016

US

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  • Message 2 of 49

Re:HeartBeatMetrics errors daily

2020-03-08, 21:05 PM

Updated to Lenovo Vantage 4.27.xxxxx and issue persists. Would appreciate any help. Still cannot find a task that runs when these errors are thrown.

 

Thanks./

 

~Bob

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68 Posts

02-06-2016

US

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  • Message 3 of 49

Re:HeartBeatMetrics errors daily

2020-03-08, 23:20 PM

Is there a way to rollback the Lenovo Battery Gauge Package? That would likely do it. seems that updated last month causing this.

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2 Posts

03-09-2020

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Re:HeartBeatMetrics errors daily

2020-03-09, 16:39 PM

Hi BobU,

Have you progressed any further on this, or had any feedback from Lenovo?

One of our ThinkPads has started throwing up the "HeartbeatMetrics has stopped working" error when the user first logs in for the day, and I am not sure yet which direction to start down to resolve it.

-Joe (Gateway Logistics)

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68 Posts

02-06-2016

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Re:HeartBeatMetrics errors daily

2020-03-09, 22:38 PM

No update. Someone in another forum feels it is more widespread than I have found from my searches. I'm sure it was a Feb update but cannot find an older version or way to rollback.

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1 Posts

03-10-2020

US

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  • Message 6 of 49

Re:HeartBeatMetrics errors daily

2020-03-10, 16:18 PM

Having the same problem. I've also experienced 3 blue screens in the past few days. I've never had issues with this laptop before.

 

I'm running Windows 10 Pro Version 1709. Separate problem: I can't run Windows Update successfully, so I'm stuck here. I've been resisting doing a full reinstall as this is my work computer.

 

Not a very good situation.

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68 Posts

02-06-2016

US

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  • Message 7 of 49

Re:HeartBeatMetrics errors daily

2020-03-14, 1:45 AM

Any updates? 

 

Does anyone Lenovo drop in here with helpful information or suggestions?

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68 Posts

02-06-2016

US

239 Signins

818 Page Views

  • Posts: 68
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  • Message 8 of 49

Re:HeartBeatMetrics errors daily

2020-03-19, 22:46 PM

Although it somehow says 2016 next to my name, I have been using Lenovo since they were IBM with a butterfly keyboard. Appalled at the lack of support. This one will be my last. And the last I recommend to those who rely on me for computer expertise.

 

Thanks for the help....

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691 Posts

03-11-2008

CN

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  • Message 9 of 49

Re:HeartBeatMetrics errors daily

2020-03-20, 3:01 AM
This is from BatteryGauge, you could disable the BG tool bar to try if any improvement.
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6343 Posts

10-29-2009

NC

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  • Message 10 of 49

Re:HeartBeatMetrics errors daily

2020-03-20, 12:46 PM

Sorry for this trouble.  We have not heard of this problem and we aren't seeing it here.  Could you please follow the directions in the below link to obtain the application crash dump and share it with us.  If the dump is too big to attach to the forum, please upload it to OneDrive/Dropbox/etc and share the link here.  Thanks for your help.

 

https://helgeklein.com/blog/2018/10/creating-an-application-crash-dump/

 

 

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