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68 Posts

02-06-2016

US

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  • Message 11 of 49

Re:HeartBeatMetrics errors daily

2020-03-21, 1:53 AM

Thanks for the replies.

 

This does not create a crash dump. Just the errors shown at midnight every night. And just sine a February Vantage update if I recall the time frame properly.

 

And I know its an .exe in the battery gauge. And I do not want to run without the battery gauge. Would just like to find why this runs and why this errors and how to fix it.

 

Thanks so much.

 

~Bob

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68 Posts

02-06-2016

US

239 Signins

818 Page Views

  • Posts: 68
  • Registered: ‎02-06-2016
  • Location: US
  • Views: 818
  • Message 12 of 49

Re:HeartBeatMetrics errors daily

2020-03-21, 2:03 AM

Hmmm, reply was lost here...

 

Thanks. This does not create a dump file, just the errors shown every night at midnight. And only since the Feb updates to Vantage and perhaps PM and Power Manager. Never did this before. AndI do realize it is an exe in Battery Gauge, but I choose to continue to use Battery Gauge. I would like to find out why this runs, why this errors and how to fix it.

 

Thanks!

 

~Bob

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5 Posts

05-20-2019

CA

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  • Message 13 of 49

Re:HeartBeatMetrics errors daily

2020-03-21, 4:10 AM

Same thing started happening to me too.   Is it caused by battery guage?  Is that the one in the taskbar? (if i right click it has an option to go to power options?) I don't mind disabling that How can I do it?

 

This is the second time in a year that a lenovo vantage update has messed things up for me.  I just disabled them.   don't want this to be a regular thing where an auto update messes things up.  I've only had this computer for 2 years...

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68 Posts

02-06-2016

US

239 Signins

818 Page Views

  • Posts: 68
  • Registered: ‎02-06-2016
  • Location: US
  • Views: 818
  • Message 14 of 49

Re:HeartBeatMetrics errors daily

2020-03-22, 15:37 PM

It DOES create a crash dump! Gimme a few minutes!

 

~Bob

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68 Posts

02-06-2016

US

239 Signins

818 Page Views

  • Posts: 68
  • Registered: ‎02-06-2016
  • Location: US
  • Views: 818
  • Message 15 of 49

Re:HeartBeatMetrics errors daily

2020-03-22, 15:44 PM
I jumped too soon. It creates a.wer file, not a dump. Your link to dump instructions does not say what kind of key to create nor what value it should have. ~Bob
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695 Posts

03-11-2008

CN

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  • Message 16 of 49

Re:HeartBeatMetrics errors daily

2020-03-23, 9:08 AM
Hi BobU, We would like to collect some information for further investigation on this issue. 1)The version of .NET framework installed Please help to export the registry as command line below: reg export HKLM\SOFTWARE\Microsoft\.NETFramework c:\dotnetversion.reg the file "c:\dotnetversion.reg" could be changed to the folder in your system. 2) Need to know if HeartbeatMetrics.exe will crash or not if you run it directly from folder below: C:\ProgramData\Lenovo\ImController\Plugins\LenovoBatteryGaugePackage\x64\HeartbeatMetrics.exe 3)Get the crash dump file if hearbeatmetrics.exe crash on direct run. Follow the following path to get the dump file for crash (keep the crash warning window) Task Manager ---> Processes ---> find "stopped working" or "HeartbeatMetrics.exe", then right click it and select "Create dump file" ---> please provide it after compressed. 3)Please zip the following folder to us, they are components for Battery Gauge. C:\ProgramData\Lenovo\ImController\Plugins\LenovoBatteryGaugePackage\x64
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68 Posts

02-06-2016

US

239 Signins

818 Page Views

  • Posts: 68
  • Registered: ‎02-06-2016
  • Location: US
  • Views: 818
  • Message 17 of 49

Re:HeartBeatMetrics errors daily

2020-03-23, 12:19 PM

Thanks for the reply. See the zip file with replies and files:

 

https://www.dropbox.com/s/o5yi02t3keieq4u/heartbeat.zip?dl=0

 

~Bob

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695 Posts

03-11-2008

CN

1619 Signins

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  • Message 18 of 49

Re:HeartBeatMetrics errors daily

2020-03-24, 7:01 AM
Hi BobU, Zip file is sent to Dev, will let you know when we have result. Thank you.
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68 Posts

02-06-2016

US

239 Signins

818 Page Views

  • Posts: 68
  • Registered: ‎02-06-2016
  • Location: US
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  • Message 19 of 49

Re:HeartBeatMetrics errors daily

2020-03-24, 13:12 PM

Thanks. Much appreciated. Will be nice to know what is going on.

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695 Posts

03-11-2008

CN

1619 Signins

13469 Page Views

  • Posts: 695
  • Registered: ‎03-11-2008
  • Location: CN
  • Views: 13469
  • Message 20 of 49

Re:HeartBeatMetrics errors daily

2020-03-25, 8:31 AM
Hi BobU, We found there may be some reasons that BatteryGuage upgrade process is not correctly process. And some components are not updated to latest version so cause the crash. And we will fix it in next update. And as workaround, you could rename the HeartbeatMetrics.exe to another name to avoid the crash.
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