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306 Posts

09-27-2019

CN

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  • Message 21 of 49

Re:HeartBeatMetrics errors daily

2020-03-25, 10:26 AM

hi

You could download UpdateVantageToolbar.7z from https://box.lenovo.com/l/PH3i1z, then uncompress it, run UpdateVantageToolbar.bat file, see if it works. 

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68 Posts

02-06-2016

US

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  • Message 22 of 49

Re:HeartBeatMetrics errors daily

2020-03-25, 14:48 PM

Thanks for the replies and confirmation there is an issue.

 

What exactly does heartbeatmetrics do?

 

Any loss renaming the .exe?

 

And ANY risk of making things worse installing your recommended file? I like to keep my computers "clean" fro lack of better term. Would hate to make issues worse and perhaps leave behind unneeded files or have new issues.

 

Will await your reply. And thanks.!

 

BTW, I am never notified of new replies here even though subscribed. I do check daily which is how I find your replies.

 

~Bob

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690 Posts

03-11-2008

CN

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  • Message 23 of 49

Re:HeartBeatMetrics errors daily

2020-03-26, 2:26 AM
Hi BobU, Renaming this exe will not cause any data lost. It is a helper exe for BatteryGauge function. Once this exe is renamed, than this helper function will not work. You could try to use wangyanyan's package to check if this issue would be fixed or not.
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68 Posts

02-06-2016

US

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  • Message 24 of 49

Re:HeartBeatMetrics errors daily

2020-03-26, 4:47 AM

Wow. I ran the package and a lot happened with a TON of red errors flying by. When it was done, I now have two folders. The older LenovoBatteryGuagePackage and the newer LenovoBatteryGuagePackage _. Running Heartbeatmetrics.exe from the x64 of either causes the same errors.

 

How do I remove what was just added?

 

Thanks!

 

~Bob

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690 Posts

03-11-2008

CN

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  • Message 25 of 49

Re:HeartBeatMetrics errors daily

2020-03-26, 5:20 AM
Hi Bob, You need to restart or logout/login to finish the upgrade process. The one LneovoBatteryGaugePackage_ will be disappeared.
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68 Posts

02-06-2016

US

239 Signins

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  • Posts: 68
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  • Message 26 of 49

Re:HeartBeatMetrics errors daily

2020-03-26, 16:19 PM

Did not know that, and you are correct. Rebooting removed one folder. However:

 

  1. Clicking the remaining heartbeatmetrics.exe still throws the identical errors, and....
  2. Clicking the battery gauge now has three upper settings and there were six previously. I do not recall what the missing one's were. Now is only Keyboard Backlight, Microphone Mute and Charge Threshold.

    Clicking Keyboard backlight does nothing.
    Clicking Charge Threshold does nothing
    Microphone mute does work.

     

What happened and what shall we try next?

 

Thanks!

 

~Bob

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690 Posts

03-11-2008

CN

1616 Signins

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  • Message 27 of 49

Re:HeartBeatMetrics errors daily

2020-03-27, 6:22 AM
Hi Bob, It seems there is still some files could not be updated. Could you provide a TeamViewer session for us to debug?
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68 Posts

02-06-2016

US

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  • Message 28 of 49

Re:HeartBeatMetrics errors daily

2020-03-27, 15:56 PM

I really prefer not to allow remote access to my computer. Not sure what app TeamViewer is as well.

 

Any way for me to update manually? Should I try running the .bat again? Can I revert to an older version that worked and would that overwrite a more recent version?If so, where can I get an older version?

 

Thanks.

 

~Bob

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306 Posts

09-27-2019

CN

300 Signins

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  • Posts: 306
  • Registered: ‎09-27-2019
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  • Message 29 of 49

Re:HeartBeatMetrics errors daily

2020-03-30, 4:59 AM

hi

Please try following steps:

 

     1, unpin VantageToolbar

     2, Reboot system.

 

     3, Download BGTest.7z from https://box.lenovo.com/l/BJY0wh ,Extract the attachment, copy "LenovoBatteryGaugePackage" and overwrite to 

          C:\ProgramData\Lenovo\ImController\Plugins\LenovoBatteryGaugePackage

 

Notice: if failed to overwrite, please check if the read/write permissions are lost. Please add them back if lost

 

  4, pin VantageToolbar.

     5, Please run "BGTest.bat" as administrator, wait running completely, and then provide "BGT.zip".

 

 

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68 Posts

02-06-2016

US

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  • Message 30 of 49

Re:HeartBeatMetrics errors daily

2020-03-30, 18:16 PM

Thanks. I will do this today. Much appreciated.

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