English Community

Software and Operating SystemPre-Installed Lenovo Software and Applications
All Forum Topics
Options

68 Posts

02-06-2016

US

239 Signins

818 Page Views

  • Posts: 68
  • Registered: ‎02-06-2016
  • Location: US
  • Views: 818
  • Message 41 of 49

Re:HeartBeatMetrics errors daily

2020-04-04, 20:08 PM

Hi folks,

 

Well previous errors have been replaced by a new error in Event Viewer. Its not a big deal, but thought you should know that one problem solved but yet another part of the app throwing errors now. Here ya go:

 

Log Name:      Application

Source:        Application Error

Date:          4/4/2020 12:00:11 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      xxxxxxxxxxxx

Description:

Faulting application name: Lenovo.Modern.ImController.PluginHost.CompanionApp.exe, version: 1.1.19.3, time stamp: 0x5e3a304a

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00007ff7f73d1150

Faulting process id: 0x1324

Faulting application start time: 0x01d60a4eadf6d5ae

Faulting application path: C:\WINDOWS\Lenovo\iMController\PluginHost\Lenovo.Modern.ImController.PluginHost.CompanionApp.exe

Faulting module path: unknown

Report Id: c6ab04fa-4c42-44cb-a779-c53b461dced0

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>

   <Provider Name="Application Error" />

   <EventID Qualifiers="0">1000</EventID>

   <Level>2</Level>

   <Task>100</Task>

   <Keywords>0x80000000000000</Keywords>

   <TimeCreated SystemTime="2020-04-04T07:00:11.110294200Z" />

   <EventRecordID>21971</EventRecordID>

   <Channel>Application</Channel>

   <Computer>xxxxxxxxxxxxx</Computer>

   <Security />

 </System>

 <EventData>

   <Data>Lenovo.Modern.ImController.PluginHost.CompanionApp.exe</Data>

   <Data>1.1.19.3</Data>

   <Data>5e3a304a</Data>

   <Data>unknown</Data>

   <Data>0.0.0.0</Data>

   <Data>00000000</Data>

   <Data>c0000005</Data>

   <Data>00007ff7f73d1150</Data>

   <Data>1324</Data>

   <Data>01d60a4eadf6d5ae</Data>

   <Data>C:\WINDOWS\Lenovo\iMController\PluginHost\Lenovo.Modern.ImController.PluginHost.CompanionApp.exe</Data>

   <Data>unknown</Data>

   <Data>c6ab04fa-4c42-44cb-a779-c53b461dced0</Data>

   <Data>

   </Data>

   <Data>

   </Data>

 </EventData>

</Event>

 

~Bob

 

Happy to test solutions if you like.

Reply
Options

68 Posts

02-06-2016

US

239 Signins

818 Page Views

  • Posts: 68
  • Registered: ‎02-06-2016
  • Location: US
  • Views: 818
  • Message 42 of 49

Re:HeartBeatMetrics errors daily

2020-04-05, 17:34 PM

BTW, this ran at 12:00 AM as the others, BUT did not repeat again at 12:00 AM today. The other errors were consistent every day.

Reply
Options

686 Posts

03-11-2008

CN

1615 Signins

13384 Page Views

  • Posts: 686
  • Registered: ‎03-11-2008
  • Location: CN
  • Views: 13384
  • Message 43 of 49

Re:HeartBeatMetrics errors daily

2020-04-07, 1:30 AM
Hi GatewayLogistics, We will include the fix in next release. Every issue we found and identify the root cause, we will put fix in next release. For other issues, we are still investigating on the root cause and fix.
Reply
Options

686 Posts

03-11-2008

CN

1615 Signins

13384 Page Views

  • Posts: 686
  • Registered: ‎03-11-2008
  • Location: CN
  • Views: 13384
  • Message 44 of 49

Re:HeartBeatMetrics errors daily

2020-04-08, 1:44 AM
Hi BobU, We need to collect the dump files from your system to identify which component crashed. Could you help to send us the dump files?
Reply
Options

3 Posts

08-04-2019

NG

13 Signins

83 Page Views

  • Posts: 3
  • Registered: ‎08-04-2019
  • Location: NG
  • Views: 83
  • Message 45 of 49

Re:HeartBeatMetrics errors daily

2020-04-22, 7:00 AM

Hello,

 

Please I am currently having this problem but all the links in the thread are dead.
Could someone upload new links?

Reply
Options

686 Posts

03-11-2008

CN

1615 Signins

13384 Page Views

  • Posts: 686
  • Registered: ‎03-11-2008
  • Location: CN
  • Views: 13384
  • Message 46 of 49

Re:HeartBeatMetrics errors daily

2020-04-22, 7:31 AM

Hi KamsiYoung,

Please try the following workaround:

1) Right click the bg toolbar and select unpined from taskbar

2)reboot the system

3)delete the folder below:C:ProgramDataLenovoImControllerPluginsLenovoBatteryGaugePackage

4)reboot system

5)Wait for a while, please will see the deleted folder is back.

6) enable BG from Vantage.

Reply
Options

1 Posts

04-28-2020

US

1 Signins

0 Page Views

  • Posts: 1
  • Registered: ‎04-28-2020
  • Location: US
  • Views: 0
  • Message 47 of 49

Re:HeartBeatMetrics errors daily

2020-04-28, 16:29 PM

Hello,

I am also receiving this message daily at 12am. However I cannot follow your solution as that folder does not exist for me. Do you have another solution?

Thank you

Reply
Options

686 Posts

03-11-2008

CN

1615 Signins

13384 Page Views

  • Posts: 686
  • Registered: ‎03-11-2008
  • Location: CN
  • Views: 13384
  • Message 48 of 49

Re:HeartBeatMetrics errors daily

2020-05-06, 1:24 AM
Hi Saracenrush, This folder is a hidden folder. You could copy and past the path to file explorer directly. C:ProgramData\Lenovo\ImControllerPlugins\LenovoBatteryGaugePackage
Reply
Options

1 Posts

06-20-2018

RU

6 Signins

63 Page Views

  • Posts: 1
  • Registered: ‎06-20-2018
  • Location: RU
  • Views: 63
  • Message 49 of 49

вновь:HeartBeatMetrics errors daily

2020-05-29, 1:53 AM

 - https://www.dropbox.com/s/jwm8pn8ovec9sys/BGT.zip?dl=0

 

Файл отсутствует. Неработающей ссылке. Снова пережить! Спасибо

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete