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65 Posts

04-27-2013

Greece

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Installation failure Rescue & Recovery 4.51 - Thinkpad L520

2013-05-22, 10:31 AM

I have the Thikpad L520 laptop and I am trying to install Rescue & Recovery on Win 7 Ultimate x64, but the process fails every time with "25011 Error" about not locating the proper tvt file

 

rescue-recovery-thinkvantage.jpg

 

What can I do to fix this?

 

I had the same luck with version 4.5 before. Fails to install displaying the above message

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5067 Posts

11-22-2011

United States of America

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Re: Installation failure Rescue & Recovery 4.51 - Thinkpad L520

2013-06-07, 22:29 PM

Since you are back to win7, you might have missed passed comment to CLean HDD to blank before installing win7. ie, to make sure no leftover partitions.  New ssd, blank drive to begin with.  As passer stated, install RNR now, before Kaspe.  I would suggest staying in ENGLISH for the RNR install. Use the US installer. WE dont need HDD mbr dumps at this time. 

==

Passer's logic line is the same as mine.  Antivirus preventing update, some old partition (hidden on your old HDD)  RNR found some weirdness , leftover files (\preboot)  when RNR  fails install and backout leaves partial junk. Some other software parked itself in  mbr/bcd land.  For a new win7 install, you should be able to boot win7 to C. Or pf8 boot , screen, boot safe mode or windows RE.  Passer was just stating that RNR needs x amount of blank sectors in MBR land to add its customization.

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40 Posts

06-19-2012

china

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Re: Installation failure Rescue & Recovery 4.51 - Thinkpad L520

2013-05-23, 1:40 AM

Hi Customer,

I want to help you,  could you please help to answer below 2 questions?Thanks.

1.   what's your OS language?

2.   what installation file you used to install? where did you get the 4.51?please paste the download link and show me the file name that you used to do the installation.Thanks.

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65 Posts

04-27-2013

Greece

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Re: Installation failure Rescue & Recovery 4.51 - Thinkpad L520

2013-05-23, 9:15 AM

Thank you for your response

 

1) My OS language is English (US)

2) I got the Rescue & Recovery software from the following link

http://support.lenovo.com/en_GR/research/hints-or-tips/detail.page?&LegacyDocID=MIGR-77172

and here is the direct link to the file

http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/tvtvrnr4.51_045en.exe

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40 Posts

06-19-2012

china

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Re: Installation failure Rescue & Recovery 4.51 - Thinkpad L520

2013-05-24, 8:20 AM
 

Hi Customer,

Here, I get a L520 and installed a fresh Win7 US Ultimate 64bit, then trying to install RnR4.51, it can install sucessfully.

So it's strange that your side failed. Did your system ever installed any older version of RnR ?If yes, could you please uninstall the old version prior to install4.51?You mentioned you ever met the problem with 4.50, how did you fixed it?

At the meantime, I will talk to our testers to see if they ever met the synptom that you encountering, will update you if I found something.Thanks.

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5067 Posts

11-22-2011

United States of America

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  • Message 5 of 61

Re: Installation failure Rescue & Recovery 4.51 - Thinkpad L520

2013-05-24, 23:36 PM

RNR install  is a 2 step process.

(1) extract the install files to C:\SWTOOLS\readyapps\rnr

This folder contains:

tvtrnr.exe  (the installer) 

z9xxxxx1025.us00.tvt (this is the compressed RNR software)

(2) A splash screen LAUNCH RNR?  This is confusing, it  should say INSTALL rnr.

 

If the two files in step (1), are not in the same folder, you will get the error you stated.

Did you change the install folder? After step 1, and before step 2, check the contents of the extract folder.

 

 

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65 Posts

04-27-2013

Greece

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Re: Installation failure Rescue & Recovery 4.51 - Thinkpad L520

2013-05-25, 6:50 AM

I have no other previous version of Rescue and Recovery installed. I had tried installing v4.5 but had failed in the same way.

 

After the executable extracts the files in 'SWTOOLS>readyapps>rnr' I am left with

- "tvtrnr.exe"

- "rnr_enlic.rtf"

- a "Z938ZAB1045US00.TVT" file

- and a "tvtrnr_1045.txt" file

 

When I open the txt file, I see the following information

 

ThinkVantage(TM) Rescue and Recovery(TM)
for Microsoft(R) Windows(R) 2000 and XP
version 3.10.0022.00
Installation Readme

 So it seems the installer tries to install an outdated / the wrong TVT file? Do you get the same version of the TVT file as well in Win7 x64?

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65 Posts

04-27-2013

Greece

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  • Message 7 of 61

Re: Installation failure Rescue & Recovery 4.51 - Thinkpad L520

2013-05-25, 7:13 AM

I tried another way and failed too.

 

I downloaded and used the large installer that contains all the availale languages and the installation seemed to go further than with the single English Rescue and Recovery installer but I then got a different error

 

rescue-recovery-thinkvantage-error6.jpg

 

I downloaded this file

http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/z938_setup_rnr4.51_045c.exe

from here (bottom of page)

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS012810

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5067 Posts

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  • Message 8 of 61

Re: Installation failure Rescue & Recovery 4.51 - Thinkpad L520

2013-05-25, 13:25 PM

The tvtrnr_xxxx.txt file has not been updated in years. Mine says for V 4.5 :

ThinkVantage(TM) Rescue and Recovery(TM)
for Microsoft(R) Windows(R) 2000 and XP
version 3.10.0022.00
Installation Readme

 

Seems the TVTRNR.exe IS NOT being replaced in the readyapps folder (during the extract)  when you switch between RNR versions.  This would match your original symptom.

 

(1) Download  the Greece version of RNR.  After the extract into C:\swtools and copy all 4 files into a separate folder called RNR_Greece.Download the ALL languages version of RNR, again copy all 4 files into a separate folder called RNR_all_languages. 

 

DELETE the rnr folder in readyapps between downloads/extracts

You can now run TVTRNR.exe for the install directly from YOUR FOLDER  and know exactly which version you are installing. This might explains the z****1***.tvt file not found. The z***2****.tvt is different between _greece and _all languages!. 

 

 

 

(2)If you got to the return code 6 you are making progress.  RNR install is trying to update the BCD (boot control data) to add the pointer to the standalone RNR PF11 boot. Access is denied?  Your antivirus is prevening the access.

What antivirus are you using? If Norton, go into Norton parms, and TURN OFF the tamper protection option.

 

For RNR 4. 5.1
English           tvtvrnr4.51_045.en.exe

                      "Z938ZAB1045US00.TVT"

 

Greek             tvtvrnr4.51_045gk.exe

                      "Z938ZAB1045GK00.TVT"

                      "Z938ZAB1045US00.TVT"

 

All languages z938_setup_rnr4.51_045c.exe

                       24 XXXXX. TVT files

 

 

 

 

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65 Posts

04-27-2013

Greece

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  • Message 9 of 61

Re: Installation failure Rescue & Recovery 4.51 - Thinkpad L520

2013-05-25, 19:48 PM

thank you for your replies.

 

I don't see however why I should be concerned about the Greek tvt file. I am using the En_US version of Win 7 Ultimate x64 and have very few software in Greek.

Does the Greek TVT file serve some other purpose other than the language/display one? 

 

Also, I don;t see any difference between the Greek files found in the Greek installer and the multilanguage one, they are exactly the same. 

I may be missing your point

 

Regarding the antivirus, I am using Kaspersky Internet Security 2013...I tried exiting the program altogether and running the RNR installer but got no results....with the multilanguage installer it failed again with the aforementioned Error code 6

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5067 Posts

11-22-2011

United States of America

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  • Message 10 of 61

Re: Installation failure Rescue & Recovery 4.51 - Thinkpad L520

2013-05-26, 1:35 AM

To clarify, if your machine is EN only, install the EN version. 1 . TVT.

 

The Greece version has 2 .tvt.  The english version + lang(greek- this is a small file) language overlay. 

 

The NL support has 24  . TVT, and if you choose EN, the EN version was selected.

==

From you:

Also, I don't see any difference between the Greek files found in the Greek installer and the multilanguage one.

 

I downloaded all 3, ran the extracts.. and YES the extract file for greek vs US vs NL is different.  The installer must match the . TVT's available.  All 3 exec have different installer sizes for tvtrnr.exe.

Discard the above, we are beyond that.

==

Delete readyapps/RNR. Download RNR EN (1 tvt). run the extract.  Verify 1 .tvt ( EN) as noted in previous post.

Attempt install, fail with RC=6.

==

Describe your system. I am win 7 64 as you are.  Did you upgrade from vista? Is this a factory ship lenovo with vista or win7? How long have you have this machine (six weeks, 7 days, 2 years)? Then I provide a next step to look at  solutionl 

 

I went from Vista, with Factory install, to win7 Retail version, blanked the hard drive.  Win 7 installed.  RNR (standalone) is a secondary boot system on the C drive along side windows and windows RE. 

 

A factory ship win7 has the q and s drive to support factory recovery to lenovo win7. SO BCD repair might be the next step.  

 ===

If the basic EN versions fails .TVT, but the NL version, select EN, works (then fails Rc=6). stick with the NL version.

Remember, the release notes said XP.

 

 

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