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17 Posts

10-16-2014

Bucharest

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  • Message 1 of 4

Lenovo Companion app and hardware scan

2016-04-30, 6:05 AM

Dear community,

 

When I try to open the hardware scan tab on Lenovo Companion I get the following message:

"We are unable to run a hardware scan at this time."

 

This is happening on two diffrent machines. A 20BT and a 20BX. 

 

Companion is 3.44.00, LSC is 3.3.002, LSIF is 1.0.054.00.

 

Any suggestions?

 

Kind regards,

Alexandru.

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7251 Posts

10-29-2009

United States of America

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  • Message 2 of 4

Re: Lenovo Companion app and hardware scan

2016-05-02, 17:21 PM

We recently became aware of this problem.  Companion is currently not able to run a HW scan or report the results.  This started happening after LSC was upgraded to version 3.3.002

 

Instead, please run Lenovo Solution Center manually.  Type "LSC" into the start menu to launch it.  Sorry for this trouble.

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17 Posts

10-16-2014

Bucharest

21 Signins

181 Page Views

  • Posts: 17
  • Registered: ‎10-16-2014
  • Location: Bucharest
  • Views: 181
  • Message 3 of 4

Re: Lenovo Companion app and hardware scan

2016-05-02, 17:28 PM

Thanks for the reply. Will this be fixed in next release of Companion or LSC?

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17 Posts

10-16-2014

Bucharest

21 Signins

181 Page Views

  • Posts: 17
  • Registered: ‎10-16-2014
  • Location: Bucharest
  • Views: 181
  • Message 4 of 4

Re: Lenovo Companion app and hardware scan

2016-05-09, 2:52 AM

So Lenovo,

 

What are your plans for fixing this?

 

Kind regards.

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