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52 Posts

04-17-2015

United Kingdom of Great Britain and Northern Ireland

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  • Message 1 of 9

Lenovo Service Bridge cannot install

2015-06-22, 10:28 AM

Hi,

 

Trying to install the Lenovo Service Bridge app, the installer downloads the application but then returns an error saying "Cannot retrieve application. Authentication failure." and closes on me.

 

Cheers,

Callum

 

EDIT: Here is the 'details' it gives me - http://pastebin.com/AKsMpvg3

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1609 Posts

09-16-2014

United States of America

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Re: Lenovo Service Bridge cannot install

2015-06-23, 12:31 PM

Lenovo is aware of the issue and is working with several security companies to have Lenovo Service Bridge (LSB.exe) added to white lists.

 

UPDATE - a support tip has been released to explain this.  An updated version of LSB is being released today 6/23/15

 

Thank you,

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52 Posts

04-17-2015

United Kingdom of Great Britain and Northern Ireland

76 Signins

412 Page Views

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  • Registered: ‎04-17-2015
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  • Message 2 of 9

Re: Lenovo Service Bridge cannot install

2015-06-22, 12:59 PM
OK, found out Bitdefender IS 2015 was flagging it as some sort of generic Trojan and blocking the install. Now it's installed however I run it and nothing seems to happen, if I try opening again I get a message about it already running.
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1 Posts

06-23-2015

United Kingdom

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  • Message 3 of 9

Re: Lenovo Service Bridge cannot install

2015-06-23, 10:20 AM

I have had Lenovo Service Bridge installed and working for a few days but today Symantec Endpoint Protection identified the LSB.exe file as a generic trojan and quarantined it and so now Lenovo Service Bridge doesn't start.

I restored the file from quarantine but Symantec Endpoint Protection acts quickly to quarantine it again and I don't want to start defining exceptions in Symantec Endpoint Protection.

Since Symantec allowed the installation a few days ago and has not reported any problem until now, I can only imagine it is a new detection with the latest malware definitions from Symantec and such recent detection "refinements" in the security industry are applied by other anti-virus vendors too.

Can anyone from Lenovo comment? Is a new version of the Service Bridge software immanent?

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52 Posts

04-17-2015

United Kingdom of Great Britain and Northern Ireland

76 Signins

412 Page Views

  • Posts: 52
  • Registered: ‎04-17-2015
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  • Message 4 of 9

Re: Lenovo Service Bridge cannot install

2015-06-23, 10:24 AM

I'm not sure there'll be a new version any time soon since it is 'easier' for the antivirus vendors to just update their definitions but we can hope!

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1609 Posts

09-16-2014

United States of America

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  • Message 5 of 9

Re: Lenovo Service Bridge cannot install

2015-06-23, 12:31 PM

Lenovo is aware of the issue and is working with several security companies to have Lenovo Service Bridge (LSB.exe) added to white lists.

 

UPDATE - a support tip has been released to explain this.  An updated version of LSB is being released today 6/23/15

 

Thank you,

0 person found this solution to be helpful.

This helped me too

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44 Posts

03-30-2015

Hamilton Ontario

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  • Message 6 of 9

Re: Lenovo Service Bridge Other Glitches

2015-07-10, 18:05 PM

I ran into another, but different problem when I installed it on July 8, 2015. It wanted to install Adobe AIR to run (can't we keep things simple Lenovo?) and it did so. But then nothing after that. No error. No progress. It installed AIR then acted as if done.

Luckily, running it again worked so I could install the diagnostic Lenovo Service Center (LSC). When re-running LSC, it said my AIR was in need of update. C'mon Lenovo.

Long story short it all worked in the end, if lacking in the beta-tested area.

Sadly, the diagnostic program LSC is useless. It detect my Network port, but not the problem with it.

LSC also gives out "Warnings" but never gives a specific message. My ATI/AMD grapphics chip had a "stress test" (what is that even?) and it said "Warning". Wow, that was informative.

Back to the drawing board Lenovo.

 

 

Moderator comment: Post edited to conform with the Community Rules.

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6 Posts

01-29-2016

Poland

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  • Message 7 of 9

Re: Lenovo Service Bridge Other Glitches

2016-01-30, 11:32 AM

 

come on Lenovo, this LSB still doesn't work what's wrong with you??

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4308 Posts

11-18-2012

United States of America

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  • Message 8 of 9

Re: Lenovo Service Bridge cannot install

2016-08-25, 10:18 AM
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1 Posts

02-06-2017

United States of America

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  • Message 9 of 9

Re: Lenovo Service Bridge cannot install

2017-02-06, 22:59 PM

when i double click on it nothing happen!

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