Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Software and Operating SystemPre-Installed Lenovo Software and Applications
All Forum Topics
Options

44 Posts

03-30-2015

Hamilton Ontario

29 Signins

362 Page Views

  • Posts: 44
  • Registered: ‎03-30-2015
  • Location: Hamilton Ontario
  • Views: 362
  • Message 1 of 10

Lenovo Service Center - Vague Warnings / Codes! (LSC Diagnostic Util)

2015-07-10, 18:34 PM

The Lenovo Service Center diagnostic program (LSC) seems almost useless. I tried LSC because:
Device Manager  (Win7 x64 SP1, 6GB RAM) reported the network port on my W500 (4033-3fu) lacks a driver. (This is odd since I had manually installed it myself- because even the current SystemUpdate util doesn't work very well (as evidenced by the many tips on the forum to manually install things yourself)] Multiple attempts to install a driver manually appeared to go smoothly, but then no improvement with the port. So I let Device Manager and Windows Update try to get an updated driver,but it could never find a driver. Or it would get an error (Red X marks that tell the user nothing useful).  That's when I downloaded the Lenovo Service Center diagnostic (LSC). 

 

LSC detected that issue with the supposedly missing driver- then directed me to Device Manager. Gee, thanks Lenovo! For a device driver util that apparently does... nothing?


The Comprehensive setting for the LSC's hardware scan detects my Network port, but not the problem with it. Oddly it also says my mobo chipset are N/A (my mother board has no chipsets- really?).ChipsetTest-NA.gif


LSC also gives out "Warnings" but never gives a *%@!%# specific message.
LSC-ATIstressTestWarningCode.gif
LSC gave my ATI/AMD graphics chip  a "stress test". What, exactly is that??  LSC graded it with a "Warning". And there were cryptic alphanumeric codes. Wow, that was informative. Thanks Lenovo! Now what?


Also despite such Warnings, LSC reports that the previous tests were fine (which they weren't).
ConflictingResults.gif

Back to the drawing board Lenovo. I am posting screenshots. Hopefully it will help you help me.

Reply
Options

44 Posts

03-30-2015

Hamilton Ontario

29 Signins

362 Page Views

  • Posts: 44
  • Registered: ‎03-30-2015
  • Location: Hamilton Ontario
  • Views: 362
  • Message 2 of 10

Re: Lenovo Service Center - Vague Warnings / Codes! (LSC Diagnostic Util)

2015-07-12, 21:43 PM
A little help here? Nobody from Lenovo reads these forums???
Reply
Options

44 Posts

03-30-2015

Hamilton Ontario

29 Signins

362 Page Views

  • Posts: 44
  • Registered: ‎03-30-2015
  • Location: Hamilton Ontario
  • Views: 362
  • Message 3 of 10

Re: Lenovo Service Center - Vague Warnings / Codes! (LSC Diagnostic Util)

2015-07-23, 2:36 AM

Nobody from Lenovo checks these forums?

Reply
Options

44 Posts

03-30-2015

Hamilton Ontario

29 Signins

362 Page Views

  • Posts: 44
  • Registered: ‎03-30-2015
  • Location: Hamilton Ontario
  • Views: 362
  • Message 4 of 10

Re: Lenovo Service Center - Vague Warnings / Codes! (LSC Diagnostic Util)

2015-08-04, 1:22 AM

Still nothing. Great Lenovo support.

Reply
Options

7460 Posts

06-27-2008

United States of America

29476 Signins

1686703 Page Views

  • Posts: 7460
  • Registered: ‎06-27-2008
  • Location: United States of America
  • Views: 1686703
  • Message 5 of 10

Re: Lenovo Service Center - Vague Warnings / Codes! (LSC Diagnostic Util)

2015-08-06, 0:13 AM

Good day.

 

This is a peer-to-peer support community, not a dedicated and staffed support channel. If that is what you expect and require, you will need to contact Support directly. Please see the info below.

 

Regards.

 

 

Canada
THINK-branded products
 
English, French
1-800-565-3344
24 hours/day 7 days/week
 
Software Premium Support - Windows & Android Operating Systems
English
1-855-271-3879
8AM-11PM Eastern, daily

Community GuidelinesPrivate MessagingENDEESPTRUUACZ-SKTRMoto
Requests for individual support are not answered. If a post solves your issue, please mark it.

I am not a Lenovo employee

Reply
Options

5067 Posts

11-22-2011

United States of America

5783 Signins

89698 Page Views

  • Posts: 5067
  • Registered: ‎11-22-2011
  • Location: United States of America
  • Views: 89698
  • Message 6 of 10

Re: Lenovo Service Center - Vague Warnings / Codes! (LSC Diagnostic Util)

2015-08-10, 0:31 AM

I support every comment you made about LSC.

False warning, dumb messages for the end user.

I keep LSC uninstalled.

 

gOOD DAY.

Reply
Options

5067 Posts

11-22-2011

United States of America

5783 Signins

89698 Page Views

  • Posts: 5067
  • Registered: ‎11-22-2011
  • Location: United States of America
  • Views: 89698
  • Message 7 of 10

Re: Lenovo Service Center - Vague Warnings / Codes! (LSC Diagnostic Util)

2015-08-17, 3:07 AM

I support every statement you said. I keep LSC uninstalled.  Good ole P/C doctor from years ago STILL does a great job.

The software that magically disappeared in Feb 2012. without notice, Boom LSC appeared.

LSC has been giving false notice statements/screens  which are mostly inaccurate.

You have not run system update since, xx, please install.

You have not run rescue and recovery since, xx, please run.

All dates are wrong.

This wcvd389707 message is junk.warning. I have many posts about LSC 0 response.  I have more posts from event viewer that LSC died starting the system task,with documentation. 0 response..

==

On the good side, release notes are great.  Better then System Update, fixed some issues.

===

I respond to many posts.

The CONFUSION remains.  LSC states run/install system update.

LSC and Lenovo System update(last known as Thinkvantage System Update, until SOMEOTHERGUY stated such, after the security issues in March 2015, when the download was down for 3 weeks). 

==

I tire of users asking me why LSC will not update my system.  It is worse in Europe where box stores preload LSC on their system (win8)   with no System update support, last known as Lenovo system update.

 

 

The current SU has major issues.

 

Reply
Options

5067 Posts

11-22-2011

United States of America

5783 Signins

89698 Page Views

  • Posts: 5067
  • Registered: ‎11-22-2011
  • Location: United States of America
  • Views: 89698
  • Message 8 of 10

Re: Lenovo Service Center - Vague Warnings / Codes! (LSC Diagnostic Util)

2015-08-17, 3:39 AM

https://forums.lenovo.com/t5/ThinkVantage-Technologies/Lenovo-system-update-vulnerability-mitigation/td-p/2076176

 

Folks think LSC will update their system, which it wont.  System Update will update their system.

Reply
Options

5067 Posts

11-22-2011

United States of America

5783 Signins

89698 Page Views

  • Posts: 5067
  • Registered: ‎11-22-2011
  • Location: United States of America
  • Views: 89698
  • Message 9 of 10

Re: Lenovo Service Center - Vague Warnings / Codes! (LSC Diagnostic Util)

2015-08-24, 2:31 AM

Read this post.  Pull up the LSC diag screen provided by user DragonOak.

https://forums.lenovo.com/t5/ThinkVantage-Technologies/Errors-in-hardware-scan/td-p/2150075

 

Reply
Options

55 Posts

08-04-2015

United States of America

59 Signins

427 Page Views

  • Posts: 55
  • Registered: ‎08-04-2015
  • Location: United States of America
  • Views: 427
  • Message 10 of 10

Re: Lenovo Service Center - Vague Warnings / Codes! (LSC Diagnostic Util)

2015-08-26, 19:44 PM

Another user linked to this chart, but the origin is unknown and the result codes remain undefined.

 

Link to picture/image

Mod comment: Over sized picture converted to link. Please see About-Posting-Pictures-In-The-Forums


Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms