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2 Posts

04-15-2021

Malaysia

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  • Message 1 of 3

Lenovo Vantage Issue

2021-06-10, 9:23 AM

Before Updating Lenovo Vantage, Its Working Without Any Issue And After Updating To The Latest Lenovo Vantage When I Click Lenovo Vantage Application It Starts For A While Then It Closes Immediately I Have Already Tried Uninstall And Reinstall Still Same Problem.

 

My System Info:

 

Host Name:                 LAPTOP-LUNIJRGM
OS Name:                   Microsoft Windows 10 Home Single Language
OS Version:                10.0.19041 N/A Build 19041
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          admin
Registered Organization:   N/A
Product ID:                00327-30957-15614-AAOEM
Original Install Date:     29/3/2021, 7:05:33 AM
System Boot Time:          10/6/2021, 4:21:09 PM
System Manufacturer:       LENOVO
System Model:              81WD
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 126 Stepping 5 GenuineIntel ~991 Mhz
BIOS Version:              LENOVO EMCN42WW, 28/10/2020
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC+08:00) Kuala Lumpur, Singapore
Total Physical Memory:     12,030 MB
Available Physical Memory: 6,970 MB
Virtual Memory: Max Size:  13,886 MB
Virtual Memory: Available: 7,834 MB
Virtual Memory: In Use:    6,052 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:              \\LAPTOP-LUNIJRGM
Hotfix(s):                 5 Hotfix(s) Installed.
                           [01]: KB4534170
                           [02]: KB4537759
                           [03]: KB4542335
                           [04]: KB4545706
                           [05]: KB4558244

 

Here Is The Event Viewer Log:

 

Log Name:      Application
Source:        Application Error
Date:          10/6/2021 4:28:01 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      LAPTOP-LUNIJRGM
Description:
Faulting application name: LenovoVantage.exe, version: 10.2105.16.0, time stamp: 0x60a2300e
Faulting module name: combase.dll, version: 10.0.19041.84, time stamp: 0x6114ea0b
Exception code: 0xc00000fd
Fault offset: 0x000000000005644d
Faulting process id: 0x2bbc
Faulting application start time: 0x01d75dd285e9749d
Faulting application path: C:\Program Files\WindowsApps\E046963F.LenovoCompanion_10.2105.16.0_x64__k1h2ywk1493x8\LenovoVantage.exe
Faulting module path: C:\Windows\System32\combase.dll
Report Id: 9ba03af4-756f-4cc7-97ec-8e166a3cfb7b
Faulting package full name: E046963F.LenovoCompanion_10.2105.16.0_x64__k1h2ywk1493x8
Faulting package-relative application ID: App
Event Xml:

 
   
    1000
    0
    2
    100
    0
    0x80000000000000
   
    10253
   
   
    Application
    LAPTOP-LUNIJRGM
   
 
 
    LenovoVantage.exe
    10.2105.16.0
    60a2300e
    combase.dll
    10.0.19041.84
    6114ea0b
    c00000fd
    000000000005644d
    2bbc
    01d75dd285e9749d
    C:\Program Files\WindowsApps\E046963F.LenovoCompanion_10.2105.16.0_x64__k1h2ywk1493x8\LenovoVantage.exe
    C:\Windows\System32\combase.dll
    9ba03af4-756f-4cc7-97ec-8e166a3cfb7b
    E046963F.LenovoCompanion_10.2105.16.0_x64__k1h2ywk1493x8
    App
 

 

And Here:

 

Log Name:      Application
Source:        Windows Error Reporting
Date:          10/6/2021 5:05:39 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      LAPTOP-LUNIJRGM
Description:
Fault bucket 1315031667687179242, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: E046963F.LenovoCompanion_10.2105.16.0_x64__k1h2ywk1493x8
P2: praid:App
P3: 10.2105.16.0
P4: 60a2300e
P5: combase.dll
P6: 10.0.19041.84
P7: 6114ea0b
P8: c00000fd
P9: 000000000005565f
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB766.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB880.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB891.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB88F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB8BF.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_E046963F.LenovoC_c6a350ad57758110f1896c706b081bb4daf9436_795f1182_6c23d4b6-b4b2-414c-84b8-c707a8f55e57

Analysis symbol: 
Rechecking for solution: 0
Report Id: 9ec74d2a-3c15-47cd-8a2f-aa2b4e294224
Report Status: 268435456
Hashed bucket: 5c5e3b7eb03d6f96d23fee559ce243ea
Cab Guid: 0
Event Xml:

 
   
    1001
    0
    4
    0
    0
    0x80000000000000
   
    10274
   
   
    Application
    LAPTOP-LUNIJRGM
   
 
 
    1315031667687179242
    5
    MoAppCrash
    Not available
    0
    E046963F.LenovoCompanion_10.2105.16.0_x64__k1h2ywk1493x8
    praid:App
    10.2105.16.0
    60a2300e
    combase.dll
    10.0.19041.84
    6114ea0b
    c00000fd
    000000000005565f
   
   
   
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB766.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB880.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB891.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB88F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB8BF.tmp.txt
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_E046963F.LenovoC_c6a350ad57758110f1896c706b081bb4daf9436_795f1182_6c23d4b6-b4b2-414c-84b8-c707a8f55e57
   
   
    0
    9ec74d2a-3c15-47cd-8a2f-aa2b4e294224
    268435456
    5c5e3b7eb03d6f96d23fee559ce243ea
    0
 

 

And Another Report Log From This Path Before I Uninstall And Reinstall Lenovo Vantage %localappdata%\Packages\E046963F.LenovoCompanion_k1h2ywk1493x8\LocalState\Logs:

 

2021-06-10 16:51:47.525: Trace App starts.
2021-06-10 16:51:47.674: Error Exception while SetDefaultAppStyle. ErrorMsg: Specified method is not supported.

 

And Another Report Log From This Path After I Reinstalled Lenovo Vantage %localappdata%\Packages\E046963F.LenovoCompanion_k1h2ywk1493x8\LocalState\Logs:

 

2021-06-10 16:51:47.525: Trace App starts.
2021-06-10 16:51:47.674: Error Exception while SetDefaultAppStyle. ErrorMsg: Specified method is not supported.
2021-06-10 16:51:47.755: Error There is an error in XML document (2, 2).

 

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6926 Posts

10-29-2009

United States of America

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166030 Page Views

  • Posts: 6926
  • Registered: ‎10-29-2009
  • Location: United States of America
  • Views: 166030
  • Message 2 of 3

Re:Lenovo Vantage Issue

2021-06-10, 13:08 PM

Sorry for this trouble, but we have not heard this problem before.  Is it possible to zip and upload the mdmp (minidump) file so that we can take a closer look?

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2 Posts

04-15-2021

Malaysia

39 Signins

55 Page Views

  • Posts: 2
  • Registered: ‎04-15-2021
  • Location: Malaysia
  • Views: 55
  • Message 3 of 3

Re:Lenovo Vantage Issue

2021-06-10, 14:12 PM
But I Don't Have The MiniDump Log File.
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