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11 Posts

06-04-2020

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Lenovo Vantage Thermal Mode is Bugged

2020-06-05, 1:51 AM

Hi there. My laptop model is Lenovo Legion Y740-17IRHg and my Lenovo Vantage version is 10.2004.12.0. In Lenovo Vantage --> Quick Settings --> Thermal Mode, when i select "Quiet" Mode (Quiet Mode Description is: Lower CPU Usage, Lower Fan Speed); my Laptop's fans start working faster and noisy which is quite the opposite of intended. Furthermore, when i select "Performance" Mode(its description is: Higher CPU Usage, Higher Fan Speed); my Laptop's fans start working slower and quieter as also the opposite of the intended...

Anyone is/has experiencing/experienced this issue and has any solution ideas? Any help would really be appreciated on this issue...

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459 Posts

09-27-2019

CN

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  • Message 2 of 16

Re:Lenovo Vantage Thermal Mode is Bugged

2020-06-05, 5:27 AM

hi

Could you please provide log with the tool https://console.box.lenovo.com/l/r1rV0e

And send log to me, thanks

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11 Posts

06-04-2020

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  • Message 3 of 16

Re:Lenovo Vantage Thermal Mode is Bugged

2020-06-08, 1:57 AM

I've sent you PM regarding the issue since i cannot add any attachment through this reply, it's kinda buggy. Can you please check your PM? Thank you!

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06-04-2020

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  • Message 4 of 16

Re:Lenovo Vantage Thermal Mode is Bugged

2020-06-08, 1:58 AM
I've sent you PM regarding the issue. Can you please check? Thank you!
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459 Posts

09-27-2019

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  • Message 5 of 16

Re:Lenovo Vantage Thermal Mode is Bugged

2020-06-08, 3:54 AM

hi

We analyse it's BIOS issue, has asked BIOS team to track it.

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459 Posts

09-27-2019

CN

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  • Message 6 of 16

Re:Lenovo Vantage Thermal Mode is Bugged

2020-06-08, 8:09 AM

hi

Could you please check BIOS version? You could use alternative method two to check it

 

  1. Power on -> Press F2 to enter BIOS setup menu

 

2. In windows, press “Win+R” -> type “msinfo32” and press “Enter” key

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11 Posts

06-04-2020

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  • Message 7 of 16

Re:Lenovo Vantage Thermal Mode is Bugged

2020-06-10, 12:21 PM

Hello again. Yes my BIOS version seems deprecated. You can see my BIOS version in the image below and it seems older than yours:

 

 

 

 

 

 

 

 

But for this situation not to happen, I always check my updates on Windows, Lenovo Vantage, Lenovo Support Website, Lenovo System Update. And never ever one of these warned me to update the BIOS version etc. So here you can see my Lenovo Support Website Screenshot:

 

 

 

 

 

You can also see here my Lenovo Vantage Screenshot:

 

 

 

 

 

 

 

You can see my Windows Update Screenshot here as well:

 

 

 

 

 

 

And here is my Lenovo System Update App Screenshot:

 

 

 

 

*So I am being skeptical regarding whether I am getting the latest updates or not from now on for future updates. Since I am not even getting the latest BIOS Update which is a pretty important update even though I've checked my updates from all the resources. 

 

*So what do you suggest me to do first specifically for this BIOS version issue and for the incoming future updates to be 100% sure that I am always getting the latest updates for everything? 

 

Thank you in advance for your concern and help. I would be really appreciated if you answer all of my questions, have a good day :)

 

 

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459 Posts

09-27-2019

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  • Message 8 of 16

Re:Lenovo Vantage Thermal Mode is Bugged

2020-06-11, 8:56 AM

hi

The Bios version is wrong, i will ask bios team to get correct version. When i get it, i will update it.

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  • Message 9 of 16

Re:Lenovo Vantage Thermal Mode is Bugged

2020-06-12, 17:37 PM

Okay glad to hear that and thank you again. Please notice that my laptop model is Lenovo Legion Y740-17IRHg, because when i've searched for your bios version; i found that it is not compatible with my pc.

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11 Posts

06-04-2020

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  • Message 10 of 16

Re:Lenovo Vantage Thermal Mode is Bugged

2020-06-15, 3:11 AM

Any Updates?

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