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2 Posts

06-20-2010

Israel

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  • Registered: ‎06-20-2010
  • Location: Israel
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  • Message 1 of 3

Problem with Rescue and Recovery after installing Norton Internet Security 2010

2010-06-21, 0:28 AM

Hi all.

 

It's my first time in this forum.

 

I have a problem, with Rescue and Recovery, after installing Norton Internet Security 2010 on my T43.

The message I get it:

"Rescue and Recovery is unable to back up the file 'C:\Documents and settings\all Users\Application Data\ Norton\ 00000082\00000109\000003c1\cltMLS1.bat' Because the file is either corrupted or being used by another application. Please close any application that could be using the file.

 

I tried to close the Norton but I couldn't find how.

 

Tanks

Doron71

 

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1593 Posts

07-17-2009

Slovakia

576 Signins

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  • Posts: 1593
  • Registered: ‎07-17-2009
  • Location: Slovakia
  • Views: 12029
  • Message 2 of 3

Re: Problem with Rescue and Recovery after installing Norton Internet Security 2010

2010-06-22, 19:09 PM

Hi and welcome to the forum,
the reason for this situation is, that the antivir files are protected from being modified.
This is the reason, why this file cannot be backed up. I assume, that you would get much more such messages, as there are surelly multiple files files, that are protected like this.

So the solution is to block folders from being archived. Please start RnR application and in the configuration set this folder as the excluded one.

This will skip the backup of this file and will fix your situation.

Please let me know, if you have covered this. ;)

Cheers

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3 Posts

07-14-2010

Oakland, CA

10 Signins

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  • Posts: 3
  • Registered: ‎07-14-2010
  • Location: Oakland, CA
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  • Message 3 of 3

Re: Problem with Rescue and Recovery after installing Norton Internet Security 2010

2010-07-28, 5:36 AM

Hi, I was having exactly the same problem, so I excluded the folder "C:\Documents and Settings\All Users\Application Data\ Norton\" from R&R (under Advanced->Exclude Files), hit Apply and started backup, and it got stuck on the same file !

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