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  • Message 1 of 3

R&R from a previous version

2010-05-14, 18:08 PM

I've upgraded my machine ((W 700  T 9600 2.8 GHz 2x160GB HD RAID 0 4GM RAM) from Vista (64 bit) business to WIN 7 Pro (clean install) .

Backed up my computer before upgrading with R&R (4.2) on a external HD.

Now I'm not able to rescue any of my files, I see the 85 GB on the drive but can't  see the RR using the 4.3 0f Win 7. 

Did I do a FATAL mistake using the Thinkvantage backup software ?


HELPPPPPPP  I need my stuff



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Re: R&R from a previous version

2010-05-14, 19:02 PM

A fatal mistake? Not totally :smileyindifferent:


Please visit the download site for R&R v.4.3, W7 version, and read the notes; "Consider the following before installing this code."


If I were in your position I would grab a spare drive and recover Vista to it, then copy the files I need to where ever. It's possibly the least time consuming method.


Hope this helps.



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Re: R&R from a previous version

2010-05-14, 20:55 PM

unfortunately this is the basic, that RnR backups can be restored only when exactly the same version of this application is used on the other machine. So in your situation you have been using the 4.2 on Vista machine and you want to restore it on a win7 machine with the 4.3 version.
Unfortunately this will never work.

In this case please do what was already adviced by "andyP":
- install Vista back on this or other machine
- install exactly the same version of RnR on this machine
- restore the previously captured backup and now you can use these files

I do understand, that this might not sound ideal, but verison issues are not related to RnR only, but also other image/backup tools, like Acronis True image and Ghost.

Please feel free to mark this thread as fixed/closed in case this is true.


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