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1 Posts

03-20-2021

Canada

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Recovery Media for G50-45 Laptop (Lenovo) - Type 80E3

2021-03-20, 16:32 PM

Hello,

 

The hard drive on this laptop failed catastrophically, so I can't recover or clone any data from it. 

I installed a new blank hard drive.

I don't have any recovery media.

 

Things I have tried so far:

- I tried to get the recovery media from Lenovo following the instructions, but when I enter my serial number in the Windows Recovery Media website, it says "Cannot find Recovery Media for this machine. Please enter the serial number for a different machine or Contact Us for further assistance."  When I go to Contact Us, it only points to this forum.

- I dowloaded all of the drivers individually from Lenovo, and tried a Windows 10 installation from scratch, but it stalled on a step where it is looking for manufacturer specific drivers.  When I point the Windows 10 installation to the individual drivers I downloaded on a USB, it still says it can not find the drivers, so it seems like something is missing.

- I did try using Clonezilla / Partition Magic etc to try and copy partitions from the old drive, but it is too dead to get anything off of it. 

 

Any advice would be appreciated. 

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1714 Posts

01-08-2021

Philippines

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Re:Recovery Media for G50-45 Laptop (Lenovo) - Type 80E3

2021-03-22, 15:14 PM

Hello JimP44,

 


Welcome to Lenovo Community

To reinstall the OS, you need to get the recovery media.

Try Reaching out to customer care.

As for getting your files from the old hard driver, I suggest that you reach out to a data recovery specialist.
Hope this helps

 


Regards, 
Lorenzo_Lenovo



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