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67 Posts

05-14-2009

South Africa

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Rescue & Recovery 4.21.0016.00 not functioning

2010-07-02, 9:46 AM

Hi all,

 

I'm trying to do a backup of my system using the thinkpad rescue & recovery software. However:

 

1) I can't point it to backup to my external usb hard drive - only local.

2) If I kick off the process on local it hangs at 0%, & if I click cancel nothing happens & it continues to hang

 

As far as I am aware I have the latest version of the software - my google searching has found no other versions.... If anyone can help me resolve this I would be very grateful! Having a bit of a mission with the laptop these last few days after a disastrous windows update stuffed things up big time! Should know better than to do windows updates.....

 

Michael.

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67 Posts

05-14-2009

South Africa

93 Signins

433 Page Views

  • Posts: 67
  • Registered: ‎05-14-2009
  • Location: South Africa
  • Views: 433
  • Message 2 of 7

Re: Rescue & Recovery 4.21.0016.00 not functioning

2010-07-02, 10:18 AM

What services are required to be running for rescue & recovery to function properly?

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2827 Posts

02-23-2008

US

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Re: Rescue & Recovery 4.21.0016.00 not functioning

2010-07-02, 11:04 AM

Micheal

 

Which version of windows are you using?Try running System update and see if it shows any patches/updates to R&R under the optional updates menu 

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67 Posts

05-14-2009

South Africa

93 Signins

433 Page Views

  • Posts: 67
  • Registered: ‎05-14-2009
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  • Message 4 of 7

Re: Rescue & Recovery 4.21.0016.00 not functioning

2010-07-02, 11:10 AM

Hi Vijaysaradhi,

 

I'm running Windows XP SP3. I ran a system update quite a while back & it brought up:


Rescue & Recovery 4.21 Cumulated Fix for Windows XP

 

I ran the update & it didn't work. Rebooted but kept showing up in system update when doing future updates. I tried installing again & the same problem, so I hid it from showing.....

 

Thanks for your help!

 

Michael.

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2827 Posts

02-23-2008

US

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  • Posts: 2827
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  • Message 5 of 7

Re: Rescue & Recovery 4.21.0016.00 not functioning

2010-07-02, 11:15 AM

Micheal

 

Moving your thread to the thinkvantage board.Some one who works on (R&R) will probably help you out.

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67 Posts

05-14-2009

South Africa

93 Signins

433 Page Views

  • Posts: 67
  • Registered: ‎05-14-2009
  • Location: South Africa
  • Views: 433
  • Message 6 of 7

Re: Rescue & Recovery 4.21.0016.00 not functioning

2010-07-02, 11:20 AM

Thank you :) Hope they do manage to help me out!

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1593 Posts

07-17-2009

Slovakia

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  • Message 7 of 7

Re: Rescue & Recovery 4.21.0016.00 not functioning

2010-07-06, 21:24 PM

Hi,
please tell me, what exactly do you see, when you try to select the USB HDD as the backpu location?
Is this the first backup, that you want to place on the local HDD and also on the USB HDD?

Please note, that in case you already placed some backups on the Local HDD and now you want to add an USB HDD, as the storage place for the incremental backups, then you might have these issue, because the USB HDD was not selected from the start as the secondary backup storage location.

Back to your situation: please tell me, what is located on the USB HDD? Are there some files, and was there any kind of RnR backup made?

Sorry for that many questions, but I just want to make sure, that I understand this situation correctly so that I can optionaly try to reproduce this situation.

Here are some advices, that might help out:
- one of the recommendations when using RnR with USB HDD as a backup storage is to clear the USB HDD, format is, create a partition and clean this HDD. Once the First RnR backup is placed on this USB HDD, you can put back all your files on this USB HDD and can continue to use it as a backup and also as a File sotrage.

- please also go into the registry :
HKLM\Software\Lenovo\Rescue and Recovery\Settings\Backups
and make sure, that on the right side is the value of the "USBPartition Number"-key set to "1".
I have seen it sometimes to happen, that RnR could not detect the USB HDD, becasue this partition option want set to 0 or no value, which indicated to RnR that there is no option to use a USB HDD as a backup storage.

Pelase let me knwo, any update, so that I can try to help you out with this.

Cheers

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