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14 Posts

09-07-2009

Chicago

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  • Message 1 of 8

?? System Update Incompatible with Win 7 Service Pack 1 ??

2010-08-18, 20:55 PM

Hello everyone,

 

I have two ThinkPads.One's a T61p and the other is a W500. Both have Windows 7 Service Pack 1 (beta) installed and both have ThinkVantage System Update 4 (v4.00.0024) installed.

 

It seems the System Update is incompatible with Service Pack 1. When I try to run the System Update, it seems to start fine but when I try to get new updates, I receive the message, "An error occurred while gathering user information."

 

Has anyone else had this error? Will a new (compatible) version of System Update be released?

Thanks

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15 Posts

03-22-2009

Cambridge, England

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  • Message 2 of 8

Re: ?? System Update Incompatible with Win 7 Service Pack 1 ??

2010-08-18, 21:02 PM
This is normal for an unreleased Service Pack. Lenovo usually do not allow their System Update to recognise new Service Pack levels until shortly after they have been publicly released.
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1593 Posts

07-17-2009

Slovakia

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  • Message 3 of 8

Re: ?? System Update Incompatible with Win 7 Service Pack 1 ??

2010-08-20, 18:21 PM

Hi,

the previous update is fully correct.

Once an official update will be released, then also some time after will the TVSU verison be released, that will be compatible with this SP release.

 

Cheers

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5 Posts

06-24-2009

Liberty, SC, USA

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  • Message 4 of 8

Re: ?? System Update Incompatible with Win 7 Service Pack 1 ??

2010-08-26, 4:24 AM

It makes sense that Lenovo would be working on an update to TVSU now to be rolled out concurrent with or slightly before Win 7 SP1. For those of us beta testing WIn7 SP1 on multiple ThinkPads now, it would make sense for Lenovo to ask us to beta test the corresponding TVSU. I certainly would be happy to do so.

 

 

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1 Posts

09-02-2010

chicago

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  • Message 5 of 8

Re: ?? System Update Incompatible with Win 7 Service Pack 1 ??

2010-09-02, 1:55 AM

i had the same problem got it working by adding until they update for now

  <OS>
   <OSTVIA>WIN7-ULT.SP1</OSTVIA>
   <OSeGatherer>
    <Name>WINDOWS 7 Ultimate</Name>
    <ServiceRelease>Service Pack 1</ServiceRelease>
   </OSeGatherer>
   <OSQuest>Windows 7</OSQuest>
  </OS>

 

in the MappingInterface.xml located at

C:\Program Files\Lenovo\System Update\session\system\SSClientCommon

 

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20 Posts

11-09-2010

Germany

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  • Message 6 of 8

Re: ?? System Update Incompatible with Win 7 Service Pack 1 ??

2010-11-09, 21:00 PM
Works for me - good job!
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2 Posts

04-02-2009

Canada

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  • Location: Canada
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  • Message 7 of 8

Re: ?? System Update Incompatible with Win 7 Service Pack 1 ??

2011-01-14, 0:23 AM

I too am running SP1 for Windows 7 (Release Candidate) and this solution worked for me with one exception because I am running Win 7 Pro.  I changed <OSTVIA>WIN7-ULT.SP1</OSTVIA> to <OSTVIA>WIN7-PRO.SP1</OSTVIA>

 

Thanks for sharing.

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1593 Posts

07-17-2009

Slovakia

576 Signins

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  • Message 8 of 8

Re: ?? System Update Incompatible with Win 7 Service Pack 1 ??

2011-01-14, 19:41 PM

Hi,

really good post man.

Keep it under the hoot ;)
These are secret informations. :)

 

Cheers

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