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39 Posts

05-17-2008

AU

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  • Message 41 of 90

Re: System Update: Package Index Server temporarily unavailable

2008-08-12, 23:23 PM
Thanks for your suggested fix OlleB
It worked fine :)

Jenifur Charne
Lenovo notebooks
3000 N200 0769A64 (mid 2008 and STILL works!)
C340-15IWL 81N50044AU
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10 Posts

03-22-2008

A small town, USA

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  • Message 42 of 90

Re: System Update: Package Index Server temporarily unavailable

2008-09-02, 2:21 AM

As others seem to have found, a system update (probably associated with Windows Search 4.0 update) has broken Lenovo's ThinkVantage System Update on my T61 with Vista Home Premium. The dreaded Package Index Server temporarily unavailable error has surfaced. In the past when I got this error, simply waiting a day or so seemed to correct it. No such luck this time.

 

I first tried OlleB's solution since it was simple and my log reported a similar error. Sadly, no fix occurred.

 

Next I tried KCotreau's  solution -- twice -- with no fix occurring like others have reported.

 

I know I can get updates directly via Lenovo.com, but have always enjoyed the simplicity of the ThinkVantage approach.

 

Anyone else try these with no fix?  Any other solutions to suggest or is just time to give up on the Package Index Server?

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3 Posts

08-09-2008

CA, USA

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  • Message 43 of 90

Re: System Update: Package Index Server temporarily unavailable

2008-09-02, 7:32 AM

Hi smalltownguy,

 

The first time I tried KCotreau's solution, it did not work for me either. If you are going to keep Windows Desktop Search 4.0, then make sure to keep it installed before reinstalling System Update and .NET 2.0. If you don't want it, uninstall before reinstalling System Update and .NET 2.0. I made the mistake of uninstalling it and then allowing to get installed again in a later Microsoft Update.

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15 Posts

02-01-2008

Luxembourg

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  • Message 44 of 90

Re: System Update: Package Index Server temporarily unavailable

2008-09-02, 12:09 PM

Well, seems the .NET fix isn't a fix after all and this problem is really beginning to bug me.

 

Looking at the logs it and then testing it out in a browser, the program is trying to access (this URL) which I assume is what would create "C:\Program Files\Lenovo\System Update\session\QuestResponse.xml":

Info 2008-09-02 , 01:53:56
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Message: Error for previous URL->
The operation has timed out
Exception:
Message: The operation has timed out
Type: System.Net.WebException
at System.Net.HttpWebRequest.GetResponse()
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()

Info 2008-09-02 , 01:53:56
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
Message:
Status Code: 0

Info 2008-09-02 , 01:53:56
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
Message: Fail to write the file:
Could not find file 'C:\Program Files\Lenovo\System Update\session\QuestResponse.xml'.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

 

As far as I'm concerned this is the fault of the terrible web servers IBM employs and it's probably about time Lenovo dumped them and used their own.

 

Mod shortened URL's

Message Edited by Tim_Lenovo on 09-02-2008 12:33 PM
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17 Posts

08-06-2008

New Hampshire

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  • Message 45 of 90

Re: System Update: Package Index Server temporarily unavailable

2008-09-02, 15:14 PM

I am sorry that it did not work for you since it has worked for others, including on this thread: http://forum.lenovo.com/lnv/board/message?board.id=Special_Interest_Utilities&message.id=1372 .

 

That either means that there is more than one issue causing this problem, or there is something additional going on with your system that makes it different.

 

Since this is not particularly invasive in nature, I recommend that others with this problem try my fix first before moving on to other fixes, which may cause other problems.

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17 Posts

08-06-2008

New Hampshire

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  • Message 46 of 90

Re: System Update: Package Index Server temporarily unavailable

2008-09-02, 15:16 PM

Hi Fusch,

 

You wrote: "The first time I tried KCotreau's solution, it did not work for me either." Did this mean you did something differently and tried it a second time, and it did work?

 

Thanks

 

Kevin Cotreau

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15 Posts

02-01-2008

Luxembourg

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  • Message 47 of 90

Re: System Update: Package Index Server temporarily unavailable

2008-09-02, 15:19 PM

But I tried it on two different systems, a T60 and T61, the T60 a clean build of XP I had applied the fix, even re-installed System Update and the same problem. The T61 which worked last week after the so-called fix, is now not working again and nothing else has been installed since.

 

Both show the same errors on that URL and trying it out in Internet Explorer furnishes me with a "500 Internal Server Error" from the IBM website.

 

In my opinion this is a web server issue and not the systems in question and when it works it's pure coincidence i.e. the webserver is finally responding.

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17 Posts

08-06-2008

New Hampshire

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  • Message 48 of 90

Re: System Update: Package Index Server temporarily unavailable

2008-09-02, 15:45 PM

Very interesting Taomyn. I just tried to use System Update, which I have run numerous times successfully since posting my fix weeks ago, and I also just ran it 2-3 days ago with no system changes since, and I am getting the error again too.

 

This probably means that my fix is possibly not invalid even for your systems, however, as you stated, they may have introduced a problem on the Lenovo package-delivery side now too. That 500 error is pretty clear.

 

I would hold off on any local troubleshooting and see if it resolves itself due to Lenovo making fixes on their side. I will endeavor to check System Update the next few days to a week since I am pretty sure I don't have any local problems, and I will post if it starts working again. Then you can check your systems.

Message Edited by KCotreau on 09-02-2008 08:46 AM
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133 Posts

04-23-2008

US

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  • Message 49 of 90

Re: System Update: Package Index Server temporarily unavailable

2008-09-02, 15:55 PM
I have felt all along that the issue was on the LENOVO/IBM side and not our side.  I also use update retriever and it is doing the same blasted thing.  Sometimes though it will connect and update but most days it will not.  This has been an issue for a while now, at least 2 months.  I am getting quite tired of it too.
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17 Posts

08-06-2008

New Hampshire

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  • Message 50 of 90

Re: System Update: Package Index Server temporarily unavailable

2008-09-02, 16:09 PM

Rtlinux, I tend to think that it is both now. I clearly went from working to broken after installing the last two versions of Microsoft Search, as have others, and repairing .NET 2 has clearly fixed it in some cases. That said, there is nothing to say that Lenovo has it right on their side either.

 

I have also noticed that System Update, even when working, has been much slower recently...like it is struggling to communicate with the Lenovo side.

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