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20 Posts

11-01-2011

Burlington, VT

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  • Message 1 of 23

System Update not installing updates

2015-05-04, 14:18 PM

In the past two weeks my cohorts and I have been seeing issues with System Update on almost every T420, T430 and T440 machines (mixture of Windows 7 Pro 32 and 64 bit). The System Update tool will run and update itself if necessary. The issuse is that updates and drivers themselves aren't installing and require manual installation.

 

Any suggestions? 

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23 Posts

04-26-2015

United States of America

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  • Message 2 of 23

Re: System Update not installing updates

2015-05-05, 0:46 AM
Welcome to the fourm

I am a summing that you are talking about ThinkVantage System if that is the case have you installed Microsoft.net framework 4.0? ThinkVantage needs that to update the systems.
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5067 Posts

11-22-2011

United States of America

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  • Message 3 of 23

Re: System Update not installing updates

2015-05-05, 1:48 AM

After the self update, your SU version  is System Update  5.06.0034 ?

For each T machine, state the specific model,  and specific OS installed. 

From one of the machines, locate:

C\programdata\Lenovo\System update\logs\tvsu.*timestamp*.log.

Upload this log to a file share utility, www.dropbox.com and post the link in a post.

 

Describe your failure in more detail.  Su states driver install failed, SU did not offer the update, but you found  a version on the download page, etc.   

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350 Posts

02-20-2008

Finland

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  • Message 4 of 23

Re: System Update not installing updates

2015-05-05, 11:18 AM

Hello,

 

I have same problem with System Update 5.06 (Windows 7 64Bit).
Problem is that System Update download drivers to some folder then it tried to install it from wrong folder and fails to file not found error. Found this using Sysinternals Process monitor.

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44 Posts

06-04-2009

Denmark

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  • Message 5 of 23

Re: System Update not installing updates

2015-05-05, 11:42 AM

Yes the new system update fails on Windows 7 machines now. Windows 8 seems to work. Seen it fail on T420S and T510 for now!

 

From the logs it extracts the file as:

 

Severe 2015-05-05 , 01:23:14
ved Tvsu.GenericPackageInstaller.GenericPackageInstaller.ExtractFiles(String extractCommand, String extracDirectory)
Message: An error ocurred extracting n1cku04w.exe /VERYSILENT /DIR="C:\ProgramData\Lenovo\SystemUpdate\session\Repository\n1cku04w_win7"securedfolder\ /EXTRACT="YES" command

 

notice the "securedfolder\ 

 

nothing is extracted, or in the wrong place, and when it tries to run the (not extracted) files from:

 

Info 2015-05-05 , 01:23:14
ved Tvsu.Engine.WindowsServiceInstaller.CommonExecutor(String directory, String command, String arguments, InstallationType type, Boolean hideWindow, RebootType reboot)
Message: Arguments: /execute C:\ProgramData\Lenovo\SystemUpdate\session\Repository\n1cku04w_win7\Setup.exe -S -SMS /arguments /directory $C:\ProgramData\Lenovo\SystemUpdate\session\Repository\n1cku04w_win7\$ /type COMMAND

 

it finds nothing and fails!!


Please look at this problem!

 

/James

 

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20 Posts

11-01-2011

Burlington, VT

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  • Message 6 of 23

Re: System Update not installing updates

2015-05-05, 12:43 PM

Here's the information as requested, using the computer in front of me as an example (more examples available if needed):

 

Lenovo ThinkPad T440p Product ID: 20AN009CUS Type: 20AN, Lenovo System Update version 5.06.0034, Microsoft Windows 7 Professional 64 bit SP1 (Version 6.1.7601 Build 7601), Microsoft .NET framework 4.5.1

 

Log file (just tried again) at https://veic.sharefile.com/d-s5ce5212af81426ab This will only allow 1 download and expires in a week. I can re-post if needed.

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5067 Posts

11-22-2011

United States of America

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  • Message 7 of 23

Re: System Update not installing updates

2015-05-05, 19:30 PM

@Melman, your run log shows:

Info 2015-05-05 , 08:26:40
 at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
 Message: Download for: http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/usi001_vl812_5041_2_.xml finished with status code: 206

Info 2015-05-05 , 08:26:40
 at Tvt.FileDownloader.HttpsFileDownloader.StartDownloadProcess()
 Message: Download finished succesfully with code: PartialContent

 

Info 2015-05-05 , 08:26:40
 at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
 Message: Download for: http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/n1cku04w_win7_2_.xml finished with status code: 206

Info 2015-05-05 , 08:26:40
 at Tvt.FileDownloader.HttpsFileDownloader.StartDownloadProcess()
 Message: Download finished succesfully with code: PartialContent

>>>and other partial content, then later>>>

Message: Update Lenovo Power Management Driver - 7 [32,64] installation failed

Message: Update Lenovo Communications Utility - 7 [32,64] installation failed

Message: Update ThinkPad BIOS Update US - 7 [32,64]/8/8.1 [64] installation failed

>>>

For some reason you are failing during the download from the Lenovo server.  I did see partial content message in my SU several weeks ago. On 1 of your machines, uninstall SU, Reply YES to the remove old logs,databases, etc. Reinstall SU.  Run SU. Also search the SU run log for the word PartialContent.

The selfupdate will retain  c\programdata\Lenovo\System update folder   (and goodies, ie updates. ser).

This sadly designed screen for a normal uninstall needs a 2015 refresh .

Self update will ALSO not add a launch entry to the start programs menu.

===

For all other users:

Power manager driver 1.67.10.02 was released 4/23/2015     n1cku04w.exe win 7/8/8.1 32bit/64bit

Release notes:

[New functions or enhancements]
- Merged "n1cku04e" and "n19ku12w" into "n1cku04w".

 

Please check your SU run logs and see if  you have the same error messages as  user Jjames5.  Do you find this issue ONLY with the latest power manager release Only with win7 systems  or are other updates acting up with the folder not found issue?  

 

==

@outouser, I have procmon.exe from system internals also. The company got bought by Microsoft several years back.

==

Both Danish and Finnish state the extract of newest power manager driver via SU, win7 only fails during the extract.

Please chime in Lenovo,

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20 Posts

11-01-2011

Burlington, VT

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  • Message 8 of 23

Re: System Update not installing updates

2015-05-11, 18:16 PM

Uninstalled, reinstalled and same (on my end) result with my T440p . Log file again shows the Partial content. Logs at https://veic.sharefile.com/d-s7c884b3f15348ee9

 

Also tried on a T420 Type 4178-6UU (Win 7 Enterprise 64 bit with SP1) Logs at https://veic.sharefile.com/d-sa34cc23f9304d4ea

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44 Posts

06-04-2009

Denmark

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  • Message 9 of 23

Re: System Update not installing updates

2015-05-19, 8:56 AM

Any news on this?

 

I simply can't get system update to install updates on any Windows 7 machines anymore??

 

Regards,

Jesper

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20 Posts

11-01-2011

Burlington, VT

67 Signins

390 Page Views

  • Posts: 20
  • Registered: ‎11-01-2011
  • Location: Burlington, VT
  • Views: 390
  • Message 10 of 23

Re: System Update not installing updates

2015-05-19, 12:54 PM

Not that I've seen - someone did download one of the log files I posted, but silence since then.

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