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5 Posts

02-22-2016

United Kingdom

8 Signins

26 Page Views

  • Posts: 5
  • Registered: ‎02-22-2016
  • Location: United Kingdom
  • Views: 26
  • Message 1 of 13

System update - An error occured gathering user information

2016-02-22, 15:01 PM

Hi,

 

my SU stopped working few weeks ago. I tried tu uninstall, clean, reinstall and searched forum for some advices related to the above error message to no avail.

 

below is the .log file of my SU, I can see "Fatal error in hello process".... but unable to figure out what is really causing this.

 

Can you please have a look at the below log and suggest how to fix this?

 

Thanks in advance

 

[Lenovo System Update build: 2016-01-13 5.07.0022]	21/02/2016 21:54:39

Info	2016-02-21 , 09:54:39
	at Tvsu.Environment.EnvironmentManager..ctor()
	Message: Starting Environment Manager...

Info	2016-02-21 , 09:54:39
	at Tvsu.Nls.NlsResources..ctor()
	Message: Starting the instance of NLS@Runtime

Info	2016-02-21 , 09:54:39
	at Tvsu.Nls.NlsResources..ctor()
	Message: 
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS

Severe	2016-02-21 , 09:54:39
	at Tvsu.Sdk.SuSdk.StartApplication()
	Message: Application runs with the framework: 4.0.30319.42000

Info	2016-02-21 , 09:54:39
	at Tvsu.Engine.DataBase.InitializeDataBase()
	Message: Initializing the DataBase from file: updates.ser

Info	2016-02-21 , 09:54:39
	at Tvsu.Sdk.SuSdk.StartApplication()
	Message: Starting the Application

Info	2016-02-21 , 09:54:40
	at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
	Message: Starting GUI...

Info	2016-02-21 , 09:54:40
	at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
	Message: MainFrame created successfully

Info	2016-02-21 , 09:54:40
	at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
	Message: GUI -- Welcome screen

Info	2016-02-21 , 09:54:40
	at Tvsukernel.Logic.GUIController.BackToMain()
	Message: Setting Welcome screen...

Info	2016-02-21 , 09:54:40
	at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
	Message: Loading Welcome screen on Action pane.

Info	2016-02-21 , 09:54:43
	at Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
	Message: Starting the Search process...

Info	2016-02-21 , 09:54:43
	at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
	Message: Loading Search screen on Action pane.

Info	2016-02-21 , 09:54:43
	at Tvsukernel.Logic.ProgressThread.InitSearch()
	Message: GUI -- Reporting progress for the Search

Info	2016-02-21 , 09:54:43
	at Tvsu.Sdk.SuSdk.GetSystemProperties()
	Message: Get the System Properties

Info	2016-02-21 , 09:54:43
	at Tvsu.Engine.Task.Task.StartExecution()
	Message: PreTask

Info	2016-02-21 , 09:54:43
	at Tvsu.Engine.Task.Task.StartExecution()
	Message: Start

Info	2016-02-21 , 09:54:43
	at Tvsu.Engine.Task.Task.Start()
	Message: Starting the task

Info	2016-02-21 , 09:54:43
	at Tvsu.Engine.Task.Task.Start()
	Message: The current process is:HelloProcess

Info	2016-02-21 , 09:54:43
	at Tvsu.Engine.Task.Task.Start()
	Message: Executing the PreProcess HelloProcess

Info	2016-02-21 , 09:54:43
	at Tvsu.Engine.Task.Task.Start()
	Message: Executing the StartProcess HelloProcess

Info	2016-02-21 , 09:54:43
	at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
	Message: The chm help file is already present in the system

Info	2016-02-21 , 09:54:43
	at Tvsu.Engine.Process.HelloProcess.Start()
	Message: The test.properties file was not found, the normal Hello process will continue.

Info	2016-02-21 , 09:54:43
	at Tvsu.Engine.Process.HelloProcess.Start()
	Message: HelloProcess Started

Info	2016-02-21 , 09:54:43
	at Tvsu.Engine.Process.HelloProcess.Start()
	Message: Client level: HelloLevel_9_24_00

Info	2016-02-21 , 09:54:43
	at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
	Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_24_00.xml

Info	2016-02-21 , 09:54:43
	at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
	Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\sessionSE\system\SSClientCommon\HelloLevel_9_24_00.xml

Info	2016-02-21 , 09:54:43
	at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
	Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com

Info	2016-02-21 , 09:54:43
	at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
	Message: Setting PROCESSING status.

Info	2016-02-21 , 09:54:43
	at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
	Message: Direct connection found

Info	2016-02-21 , 09:54:43
	at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
	Message: Connection type set to DIRECT in ConnectionSettingsBean

Severe	2016-02-21 , 09:54:43
	at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
	Message: Init method:GET

Severe	2016-02-21 , 09:54:43
	at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
	Message: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_24_00.xml

Severe	2016-02-21 , 09:54:43
	at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
	Message: Debug Log doDownloadByHttps webException message:The remote name could not be resolved: 'download.lenovo.com'

Severe	2016-02-21 , 09:54:43
	at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
	Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_24_00.xml webException.StackTrace:   at System.Net.HttpWebRequest.GetResponse()
   at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)

Info	2016-02-21 , 09:54:43
	at Tvsu.Engine.Process.HelloProcess.Start()
	Message: UDF download status is -> Failed

Severe	2016-02-21 , 09:54:43
	at Tvsu.Engine.Process.HelloProcess.Start()
	Message: Could't connect to the HelloServer, no UDF file was downloaded

Info	2016-02-21 , 09:54:43
	at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
	Message: Running egather minimal.....

Info	2016-02-21 , 09:54:43
	at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
	Message: RC eGatherer: 0

Info	2016-02-21 , 09:54:43
	at Tvsu.Engine.Process.HelloProcess.Start()
	Message: MTM received from eGather: NULL

Severe	2016-02-21 , 09:54:43
	at Tvsu.Engine.Process.HelloProcess.Start()
	Message: An error ocurred while using the MappingParser
	Exception:
		Message: There is not entry for key Tvt.Mapping.OSeGatherer
		Type: System.NullReferenceException
		   at Tvt.Mapping.OSs.get_Item(OSeGatherer k)
   at Tvsu.Engine.Process.HelloProcess.Start()

Severe	2016-02-21 , 09:54:43
	at Tvsu.Engine.Process.HelloProcess.Start()
	Message: A value could not be mapped when using the MappingParser or eGather execution failed
	Exception:
		Message: Error getting MappingParser properties
		Type: Tvsu.Engine.Process.MappingInterfaceException
		   at Tvsu.Engine.Process.HelloProcess.Start()

Severe	2016-02-21 , 09:54:43
	at Tvsu.Engine.Task.Task.StartExecution()
	Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
	Exception:
		Message: A fatal error ocurred while in the HelloProcess
		Type: Tvsu.Engine.Process.HelloProcessException
		   at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()

Info	2016-02-21 , 09:54:43
	at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
	Message: Setting FAILED status.

Info	2016-02-21 , 09:54:43
	at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
	Message: Error while gathering user information.
	Exception:
		Message: A fatal error ocurred while in the HelloProcess
		Type: Tvsu.Engine.Process.HelloProcessException
		   at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetSystemProperties()
   at Tvsukernel.Logic.ProgressThread.InitSearch()

Info	2016-02-21 , 09:54:43
	at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
	Message: Showing ERROR Message: < An error occurred while gathering user information. >

Info	2016-02-21 , 09:54:46
	at Tvsukernel.Logic.GUIController.BackToMain()
	Message: Setting Welcome screen...

Info	2016-02-21 , 09:54:46
	at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
	Message: Loading Welcome screen on Action pane.

Info	2016-02-21 , 09:54:48
	at Tvsukernel.Logic.GUIController.AskBeforeClosing()
	Message: Close System Update?

Info	2016-02-21 , 09:54:48
	at Tvsukernel.Logic.GUIController.AskBeforeClosing()
	Message: Application will close now? True

Info	2016-02-21 , 09:54:48
	at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
	Message: User wanted to close System Update, or the package force a reboot.

Severe	2016-02-21 , 09:54:48
	at Tvsu.Sdk.SuSdk.ShutDownApplication()
	Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty

Info	2016-02-21 , 09:54:48
	at Tvsu.Engine.DataBase.ShutDownDataBase()
	Message: Shutting down the DataBase, saving any data into file: updates.ser

Info	2016-02-21 , 09:54:48
	at Tvsu.Environment.EnvironmentManager.closeEM()
	Message: Closing Environment Manager.

Info	2016-02-21 , 09:54:48
	at Tvsu.Sdk.SuSdk.ShutDownApplication()
	Message: Shut Down the Application
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5067 Posts

11-22-2011

United States of America

5783 Signins

89698 Page Views

  • Posts: 5067
  • Registered: ‎11-22-2011
  • Location: United States of America
  • Views: 89698
  • Message 2 of 13

Re: System update - An error occured gathering user information

2016-02-23, 1:00 AM

What is your machine type/model number and operating system?

You state:I tried tu uninstall, clean, reinstall  Does clean mean you ran CCleaner?

 

I do not have any solutions at this time.  I will state what the Su run log shows. It shows 2 issues.

 

(1)Check Lenovo server for self update of SU.  This is the Hello level 9_24_00  link on the Lenovo server.

This is failing: the remote name could not be resolved.. ie, download.lenovo///hello level///.

This could be a firewall issue, proxy issue, router issue etc.

Are you a home user, on a work network, etc? Running Su remotely?

This will not stop your Su from running!

 

(2)Your failure is during Egather.  I have seen this issue many times. 

Egather is called to gather System Information. It should return operating system(ie, windows 10) and machine model(ie, 9702cto).  Your egather came back rc=0, but null entires(mtm=null). nothing happened like it should. It should create 2 .xml files. See screen show below.   For now, state if those 2 files were created.

 

Also check Suservice logs folder/service_log.txt,  UACsdk.log, tvsu_exe.log for anything strange.

The last several releases of SU continue to "enhance" security and where SU stores stuff.  Some of this stuff might conflict with your anti-virus program.   What is your a/v program?

==

Please describe anything you know about changes on your system since Su ran great last time.

 

egather.PNG

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5 Posts

02-22-2016

United Kingdom

8 Signins

26 Page Views

  • Posts: 5
  • Registered: ‎02-22-2016
  • Location: United Kingdom
  • Views: 26
  • Message 3 of 13

Re: System update - An error occured gathering user information

2016-02-23, 14:33 PM

Hi sclexman,

 

- uninstalled using the .msi uninstall option, no CCleaner used. 

 

- I'm connecting on home network, work LAN and on public internet places. Tried with FW disabled but no difference then. It shows always little progress (8%) and the same error.

- I only see one file there, sysrecomin.xml not the sysreco.xml. The PC is Win7 Pro, TP E540(20C6003QMC). The antivirus is ESET, but it has been temporarily uninstalled about 2 weeks ago. I had this error before when AV was installed and as theer is no AV protection at the moment,I think it does not intefrere.

 

I do not recall anything significant in m configuration for past few months. I think SU was running fine back in december and I used to run it now and then, any critical updates it has announced I did install. I can't recall any change to which I could link the stopped functionality of SU.

 

sysrecomin.xls

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<GATHERED_DATA>
<GATHERER_VERSION>1.00.0000.0</GATHERER_VERSION>

<SECTION ID="REGIONAL SETTINGS">
  <TABLE ID="Locale Info">
    <COLS>5</COLS>
    <ROW ID="System Default">
      <ASC ID="Setting">System Default</ASC>
      <HEX ID="Locale ID">809</HEX>
      <STR ID="Locale Name">English</STR>
      <ASC ID="Locale Language">ENG</ASC>
      <ASC ID="ISO Name">en_GB</ASC>
    <CHK>0C0445D4E62A13275FA56FF50D2855F8</CHK>
    </ROW>
    <ROW ID="Current User Default">
      <ASC ID="Setting">Current User Default</ASC>
      <HEX ID="Locale ID">809</HEX>
      <STR ID="Locale Name">English</STR>
      <ASC ID="Locale Language">ENG</ASC>
      <ASC ID="ISO Name">en_GB</ASC>
    <CHK>3F7CB2C0A8F2E15A30EDDAD53B7FB230</CHK>
    </ROW>
    <ROW ID="Current Thread">
      <ASC ID="Setting">Current Thread</ASC>
      <HEX ID="Locale ID">409</HEX>
      <STR ID="Locale Name">English</STR>
      <ASC ID="Locale Language">ENU</ASC>
      <ASC ID="ISO Name">en_US</ASC>
    <CHK>B1E2AB9CE8E4F954C7F5BD5C74416868</CHK>
    </ROW>
  <ROWS>3</ROWS>
  <CHK>A056B14FE8750590A1208D15B42A0AAC</CHK>
  </TABLE>
  <TABLE ID="Language Info">
    <COLS>5</COLS>
    <ROW ID="Operating System">
      <ASC ID="Setting">Operating System</ASC>
      <HEX ID="Language ID">409</HEX>
      <STR ID="Language Name">English</STR>
      <ASC ID="Language Abbreviation">ENU</ASC>
      <ASC ID="ISO Name">en_US</ASC>
    <CHK>6F8E393BE85D786334A73137F5EA6D34</CHK>
    </ROW>
    <ROW ID="System Default">
      <ASC ID="Setting">System Default</ASC>
      <HEX ID="Language ID">809</HEX>
      <STR ID="Language Name">English</STR>
      <ASC ID="Language Abbreviation">ENG</ASC>
      <ASC ID="ISO Name">en_GB</ASC>
    <CHK>0C0445D4E62A13275FA56FF50D2855F8</CHK>
    </ROW>
    <ROW ID="Current User">
      <ASC ID="Setting">Current User</ASC>
      <HEX ID="Language ID">809</HEX>
      <STR ID="Language Name">English</STR>
      <ASC ID="Language Abbreviation">ENG</ASC>
      <ASC ID="ISO Name">en_GB</ASC>
    <CHK>B4A13F8BAC34EE8252989E1479C644B2</CHK>
    </ROW>
  <ROWS>3</ROWS>
  <CHK>12836DAA13BFF6EBF398335D8481DB8C</CHK>
  </TABLE>
  <TABLE ID="Code Page Info">
    <COLS>3</COLS>
    <ROW ID="Current ANSI">
      <ASC ID="Setting">Current ANSI</ASC>
      <DEC ID="Code Page ID">1252</DEC>
      <STR ID="Code Page Name">1252  (ANSI - Latin I)</STR>
    <CHK>A6A79DB373797583D815A6D6AE80BBC8</CHK>
    </ROW>
    <ROW ID="Current OEM">
      <ASC ID="Setting">Current OEM</ASC>
      <DEC ID="Code Page ID">850</DEC>
      <STR ID="Code Page Name">850   (OEM - Multilingual Latin I)</STR>
    <CHK>6C8C5D7B5C7BCB19BB170C77000FF75E</CHK>
    </ROW>
  <ROWS>2</ROWS>
  <CHK>1425E36A42AC4D13421A2471299B6179</CHK>
  </TABLE>
<CHK>D5B0AF441DE47CECF4B5289D0E809351</CHK>
</SECTION>

<SECTION ID="GATHERER INFORMATION">
<TABLE ID="GATHERER INFORMATION">
<COLS>2</COLS>
<ROW ID="Gatherer">
<STR ID="Name">Gatherer</STR>
<STR ID="Value">C:\Program Files (x86)\Lenovo\System Update\egather\IA.exe</STR>
<CHK>ED03A16045C5962B13BC3D506C8E041F1896A76B</CHK>
</ROW>
<ROW ID="Gatherer Version">
<STR ID="Name">Gatherer Version</STR>
<STR ID="Value">1.00.00.00</STR>
<CHK>AE26D6C31A58724F9084BE5C01E880B576830B3E</CHK>
</ROW>
<ROW ID="Current Directory">
<STR ID="Name">Current Directory</STR>
<STR ID="Value">C:\Program Files (x86)\Lenovo\System Update\egather\</STR>
<CHK>FA39038828BA6CEAB1783E8B1EED4C2500D2C7B6</CHK>
</ROW>
<ROW ID="User">
<STR ID="Name">User</STR>
<STR ID="Value">Honza</STR>
<CHK>B45488DC56463763F34162D2EC7D3DF2FFFCEA78</CHK>
</ROW>
<ROWS>4</ROWS>
<CHK>C0C45003E080306DF27BAC632933A85DC9670A4B</CHK>
</TABLE>
<TABLE ID="Parameters">
<COLS>2</COLS>
<ROW ID="1">
<DEC ID="Parameter">1</DEC>
<STR ID="Value">IA.exe</STR>
<CHK>D122F7A09B5CE2FAB5D720A9B536BA285918E856</CHK>
</ROW>
<ROW ID="2">
<DEC ID="Parameter">2</DEC>
<STR ID="Value">-filenameC:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin</STR>
<CHK>AA885874767FBDB0142B9B1C0C3DBEFE196A6570</CHK>
</ROW>
<ROW ID="3">
<DEC ID="Parameter">3</DEC>
<STR ID="Value">-probes</STR>
<CHK>CA30D8855DD5ED4615C670C8D2E65B193ADA04ED</CHK>
</ROW>
<ROW ID="4">
<DEC ID="Parameter">4</DEC>
<STR ID="Value">REGIONAL_SETTINGS</STR>
<CHK>F90BAB13CDD3A87B666A2D96F5BFF1FE81314D44</CHK>
</ROW>
<ROW ID="5">
<DEC ID="Parameter">5</DEC>
<STR ID="Value">GATHERER_INFORMATION</STR>
<CHK>55BE77E30E070269D5F7839DF713EF654DE91A95</CHK>
</ROW>
<ROW ID="6">
<DEC ID="Parameter">6</DEC>
<STR ID="Value">SYSTEM_SUMMARY</STR>
<CHK>028FA422C79E0BDFF4D70998853EB4BC09DA492F</CHK>
</ROW>
<ROW ID="7">
<DEC ID="Parameter">7</DEC>
<STR ID="Value">-local</STR>
<CHK>8A1903E89383EDE50CF0B00BF0C35BC20F8D1FDA</CHK>
</ROW>
<ROWS>7</ROWS>
<CHK>E6D4A72C61DC29F0C1682C41CB5AD2786C53F544</CHK>
</TABLE>
<CHK>8E07EA199043710B8B8826B988292A8F2B318B8F</CHK>
</SECTION>
</GATHERED_DATA>

 

service_log

Info	2016-02-23 , 02:11:44
	
	Message: /execute ia.exe /arguments -filename"C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000

Info	2016-02-23 , 02:11:44
	
	Message: C:\Program Files (x86)\Lenovo\System Update\egather\
ia.exe
-filename"C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local
COMMAND

Info	2016-02-23 , 02:11:44
	
	Message: Directory 1: C:\Program Files (x86)\Lenovo\System Update\egather\

Info	2016-02-23 , 02:11:44
	
	Message: If directory 1 exists: C:\Program Files (x86)\Lenovo\System Update\egather\

Info	2016-02-23 , 02:11:44
	
	Message: The parameters directory and command stay as follows:
command: ia.exe
directory: C:\Program Files (x86)\Lenovo\System Update\egather\

Info	2016-02-23 , 02:11:44
	
	Message: Type hidden

Info	2016-02-23 , 02:11:45
	
	Message: 0

tvsu_exe.log

TSS(L) 1: 21:07:58:0523 tvsu.cpp(695): Begin InvokeUacSdkViaService 
TSS(L) 1: 21:07:58:0523 tvsu.cpp(508): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 21:07:58:0523 tvsu.cpp(574): szCmd:  "C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe"
TSS(L) 1: 21:23:15:0052 tvsu.cpp(1945): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 21:23:15:0083 tvsu.cpp(1808): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 21:23:15:0083 tvsu.cpp(1835): szCmd:  "C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe"
TSS(L) 1: 21:23:18:0094 tvsu.cpp(695): Begin InvokeUacSdkViaService 
TSS(L) 1: 21:23:18:0094 tvsu.cpp(508): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 21:23:18:0094 tvsu.cpp(574): szCmd:  "C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe"
TSS(L) 2: 21:33:27:0758 tvsu.cpp(1945): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 2: 21:33:27:0771 tvsu.cpp(1808): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 2: 21:33:27:0771 tvsu.cpp(1835): szCmd:  "C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe"
TSS(L) 2: 21:33:29:0202 tvsu.cpp(695): Begin InvokeUacSdkViaService 
TSS(L) 2: 21:33:29:0202 tvsu.cpp(508): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 2: 21:33:29:0202 tvsu.cpp(574): szCmd:  "C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe"
TSS(L) 2: 21:43:26:0457 tvsu.cpp(1945): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 2: 21:43:26:0480 tvsu.cpp(1808): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 2: 21:43:26:0480 tvsu.cpp(1835): szCmd:  "C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe"
TSS(L) 2: 21:43:27:0459 tvsu.cpp(695): Begin InvokeUacSdkViaService 
TSS(L) 2: 21:43:27:0459 tvsu.cpp(508): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 2: 21:43:27:0459 tvsu.cpp(574): szCmd:  "C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe"
TSS(L) 1: 21:54:37:0185 tvsu.cpp(1945): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 21:54:37:0204 tvsu.cpp(1808): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 21:54:37:0204 tvsu.cpp(1835): szCmd:  "C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe"
TSS(L) 1: 21:54:39:0432 tvsu.cpp(695): Begin InvokeUacSdkViaService 
TSS(L) 1: 21:54:39:0432 tvsu.cpp(508): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 21:54:39:0432 tvsu.cpp(574): szCmd:  "C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe"
TSS(L) 1: 22:06:06:0890 tvsu.cpp(1945): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 22:06:06:0910 tvsu.cpp(1808): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 22:06:06:0910 tvsu.cpp(1835): szCmd:  "C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe"
TSS(L) 1: 22:06:08:0890 tvsu.cpp(695): Begin InvokeUacSdkViaService 
TSS(L) 1: 22:06:08:0890 tvsu.cpp(508): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 22:06:08:0890 tvsu.cpp(574): szCmd:  "C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe"
TSS(L) 1: 14:56:04:0152 tvsu.cpp(1945): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 14:56:04:0168 tvsu.cpp(1808): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 14:56:04:0168 tvsu.cpp(1835): szCmd:  "C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe"
TSS(L) 1: 14:56:06:0418 tvsu.cpp(695): Begin InvokeUacSdkViaService 
TSS(L) 1: 14:56:06:0418 tvsu.cpp(508): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 14:56:06:0418 tvsu.cpp(574): szCmd:  "C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe"
TSS(L) 1: 14:11:41:0652 tvsu.cpp(1945): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 14:11:41:0672 tvsu.cpp(1808): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 14:11:41:0672 tvsu.cpp(1835): szCmd:  "C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe"
TSS(L) 1: 14:11:42:0581 tvsu.cpp(695): Begin InvokeUacSdkViaService 
TSS(L) 1: 14:11:42:0581 tvsu.cpp(508): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(L) 1: 14:11:42:0582 tvsu.cpp(574): szCmd:  "C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe"

UACSdk.log

TSS(L) 0: 21:07:58:0630 uacsdk.cpp(166): Vista admin
TSS(L) 0: 21:07:58:0631 vista.cpp(37): function 2 begin
TSS(L) 0: 21:07:58:0634 vista.cpp(155): Function 2 succeed!
TSS(L) 0: 21:23:18:0156 uacsdk.cpp(166): Vista admin
TSS(L) 0: 21:23:18:0156 vista.cpp(37): function 2 begin
TSS(L) 0: 21:23:18:0172 vista.cpp(155): Function 2 succeed!
TSS(L) 0: 21:33:29:0272 uacsdk.cpp(166): Vista admin
TSS(L) 0: 21:33:29:0273 vista.cpp(37): function 2 begin
TSS(L) 0: 21:33:29:0276 vista.cpp(155): Function 2 succeed!
TSS(L) 0: 21:43:27:0536 uacsdk.cpp(166): Vista admin
TSS(L) 0: 21:43:27:0536 vista.cpp(37): function 2 begin
TSS(L) 0: 21:43:27:0539 vista.cpp(155): Function 2 succeed!
TSS(L) 0: 21:54:39:0503 uacsdk.cpp(166): Vista admin
TSS(L) 0: 21:54:39:0504 vista.cpp(37): function 2 begin
TSS(L) 0: 21:54:39:0511 vista.cpp(155): Function 2 succeed!
TSS(L) 0: 22:06:08:0970 uacsdk.cpp(166): Vista admin
TSS(L) 0: 22:06:08:0970 vista.cpp(37): function 2 begin
TSS(L) 0: 22:06:08:0980 vista.cpp(155): Function 2 succeed!
TSS(L) 0: 14:56:06:0490 uacsdk.cpp(166): Vista admin
TSS(L) 0: 14:56:06:0491 vista.cpp(37): function 2 begin
TSS(L) 0: 14:56:06:0498 vista.cpp(155): Function 2 succeed!
TSS(L) 0: 14:11:42:0665 uacsdk.cpp(166): Vista admin
TSS(L) 0: 14:11:42:0665 vista.cpp(37): function 2 begin
TSS(L) 0: 14:11:42:0670 vista.cpp(155): Function 2 succeed!
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5067 Posts

11-22-2011

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  • Message 4 of 13

Re: System update - An error occured gathering user information

2016-02-23, 23:36 PM

Let's try a test.

Change your regional language to EN_us vs En_gb. 409 vs 809.

Change your default   language to EN_us vs En_gb.

Also do programs/features and screen shot post[or state] all visual C++ components installed, x64 x32.

Is your win 7 x32 or x64? I think your visual C++ is most current.

 

Do you recall making any language changes on your system the last few months?

 

I dont see anything strange in your logs posted. Thanks for the feedback.

I have seen Su behave badly with NLS.  The test is to align your system with EN_us.

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Re: System update - An error occured gathering user information

2016-02-25, 13:48 PM

Hi sclexman

 

- The OS is Win7Pro 64bit

 

- Changed Regional Settings to EN-US and Locale (just to make sure) To EN-US (reboot required). I can not change the system display language in Regional Options - Keyboards and Languages - the option is not there. So the System defualt language must be the same since machine has been installed.

 

- Yes I recall making sevral adjustements in the regional settings over the past couple of month... but I did these in the past too (for last 3+yrs) as this was required to get some data transferred correctly from our Citrix environment (where decimal separators etc are set differently) and TPSU always worked fine.

 

- SU Still reports the same error, so this appears as having no effect.

 

- Below is a screenshot of all "C++" listed in my Prograsm and feaures, hope this helps to tarck the root cause

 http://screencast.com/t/kuI7bjkc1d

 

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5067 Posts

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Re: System update - An error occured gathering user information

2016-02-26, 3:30 AM

Review this:

https://forums.lenovo.com/t5/ThinkVantage-Technologies/Lenovo-System-Update-5-07-0013-Doesn-t-Work/td-p/2184866

 

This user in the Ukraine last Oct had Su issues similar to yours:

(1) both of you had remote name issue on hello level download

(2)both of you had egather rc=0.

a. Ukraine got syrecxxx.xml not found in Program files error message as stated in Su run log.

b. Uk got no sysrecxxx.xml created at all[manual check of C drive}. and MTM=null returned  as stated in Su run log. UK  verified no creation of said file.

==

Just noting. Sounds very similar. Ukraine gave up. I dont blame him.

I hope other users respond if Su fails as above. 

Some common thread? a/v products leaving leftovers or similar.  just food for thought. 

 

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  • Message 7 of 13

Re: System update - An error occured gathering user information

2016-02-28, 4:28 AM

Ukraine failed on both sysrecxxx.xml creates. [older SU version].

You failed on the sysrecxxxx.xml which is created via SU>egather>command launch>SU service.

==

Experiment: Try TVSUbeat patch

This is a skinned down System Update which appeared on my download page last November.

 

http://support.lenovo.com/us/en/products/Desktops-and-all-in-ones/ThinkCentre-A-Series-desktops/ThinkCentre-A57/downloads/DS105748

 

Post the SU run log from the TVSUbeat patch folder. I expect the same failure you noted.

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Re: System update - An error occured gathering user information

2016-02-28, 15:26 PM

Hi sclexman,

 

appreciate your help in this.

Indeed TVSUBeat fails with the same error message, hope enclosed log will give you some clues.

 

[utstest:TvsuLogger():new TvtLogger success.]	28/02/2016 15:19:50

[utstest:TvsuLogger(): buildDate=[2015-11-10]]	28/02/2016 15:19:50

[utstest:TvsuLogger(): buildVersion=[1.1.0.1]]	28/02/2016 15:19:50

[Lenovo SystemUpdateBeat build: 2015-11-10 1.1.0.1]	28/02/2016 15:19:50

Info	2016-02-28 , 03:19:50
	at TVSUBeat.App..ctor()
	Message: App() Start.

Info	2016-02-28 , 03:19:50
	at Tvsu.Environment.EnvironmentManager..ctor()
	Message: Starting Environment Manager...

Severe	2016-02-28 , 03:19:50
	at Tvsu.Sdk.SuSdk.StartApplication()
	Message: Application runs with the framework: 4.0.30319.42000

Info	2016-02-28 , 03:19:50
	at Tvsu.Sdk.SuSdk.StartApplication()
	Message: Starting the Application

Info	2016-02-28 , 03:19:50
	at TVSUBeat.App.Application_Startup(Object sender, StartupEventArgs e)
	Message: utstest:Application_Startup(object sender, StartupEventArgs e): e.Args.Length=[0]

Info	2016-02-28 , 03:19:50
	at TVSUBeat.App.Application_Startup(Object sender, StartupEventArgs e)
	Message: utstest:Application_Startup(object sender, StartupEventArgs e): strUICulture use the system default language.

Info	2016-02-28 , 03:19:50
	at TVSUBeat.App.Application_Startup(Object sender, StartupEventArgs e)
	Message: utstest:new Mutex(..):bRet=[True]

Info	2016-02-28 , 03:19:50
	at TVSUBeat.App.Application_Startup(Object sender, StartupEventArgs e)
	Message: utstest:InstalledFramework.

Info	2016-02-28 , 03:19:50
	at TVSUBeat.App.LaunchUTS()
	Message: utstest:Start LaunchUTS().

Info	2016-02-28 , 03:19:50
	at TVSUBeat.App.LaunchUTS()
	Message: utstest:LaunchUTS(): File dont Exist:[C:\Program Files (x86)\Lenovo\SystemUpdateBeat\NEWCLIENT], but Continue to execute.

Info	2016-02-28 , 03:19:50
	at TVSUBeat.App.LaunchUTS()
	Message: utstest:LaunchUTS(): two file dont Exists:[C:\ProgramData\Lenovo\SystemUpdateBeat\newclient\uts.exe],[C:\ProgramData\Lenovo\SystemUpdateBeat\newclient], but Continue to execute.

Info	2016-02-28 , 03:19:50
	at TVSUBeat.App.Application_Startup(Object sender, StartupEventArgs e)
	Message: utstest:bContinueAfterReboot=[False].

Info	2016-02-28 , 03:19:50
	at TVSUBeat.Step.<>c__DisplayClass7.<set_Image>b__6()
	Message: Setting PROCESSING status.

Info	2016-02-28 , 03:19:50
	at TVSUBeat.App.Application_Startup(Object sender, StartupEventArgs e)
	Message: utstest:SearchUpdatesWindow ShowDialog().

Info	2016-02-28 , 03:19:50
	at TVSUBeat.Logic.ProgressThread.InitSearch()
	Message: GUI -- Reporting progress for the Search

Info	2016-02-28 , 03:19:50
	at TVSUBeat.Logic.ProgressThread.InitSearch()
	Message: utstest:Start InitSearch() -> GetSystemProperties().

Info	2016-02-28 , 03:19:50
	at Tvsu.Sdk.SuSdk.GetSystemProperties()
	Message: Get the System Properties

Info	2016-02-28 , 03:19:50
	at Tvsu.Engine.Task.Task.StartExecution()
	Message: PreTask

Info	2016-02-28 , 03:19:50
	at Tvsu.Engine.Task.Task.StartExecution()
	Message: Start

Info	2016-02-28 , 03:19:50
	at Tvsu.Engine.Task.Task.Start()
	Message: Starting the task

Info	2016-02-28 , 03:19:50
	at Tvsu.Engine.Task.Task.Start()
	Message: The current process is:HelloProcess

Info	2016-02-28 , 03:19:50
	at Tvsu.Engine.Task.Task.Start()
	Message: Executing the PreProcess HelloProcess

Info	2016-02-28 , 03:19:50
	at Tvsu.Engine.Task.Task.Start()
	Message: Executing the StartProcess HelloProcess

Info	2016-02-28 , 03:19:50
	at Tvsu.Engine.Process.HelloProcess.Start()
	Message: utstest:HelloProcess Start.

Info	2016-02-28 , 03:19:50
	at Tvsu.Engine.Process.HelloProcess.Start()
	Message: utstest:Start(): Tvsu.Environment.EnvironmentManager.BOOBEUpdate=[False].

Info	2016-02-28 , 03:19:50
	at Tvsu.Engine.Process.HelloProcess.Start()
	Message: The test.properties file was not found, the normal Hello process will continue.

Info	2016-02-28 , 03:19:50
	at Tvsu.Engine.Process.HelloProcess.Start()
	Message: utstest:Start(): Current Regisry HelloClientLevel=[HelloLevel_1_1_00].

Info	2016-02-28 , 03:19:50
	at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
	Message: The UDF will be downloaded from: https://download.lenovo.com/consumer/desktop/SSClientCommon/HelloLevel_1_1_00.xml

Info	2016-02-28 , 03:19:50
	at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
	Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdateBeat\SessionSE\system\SSClientCommon\HelloLevel_1_1_00.xml

Info	2016-02-28 , 03:19:50
	at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
	Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com

Info	2016-02-28 , 03:19:50
	at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
	Message: Direct connection found

Info	2016-02-28 , 03:19:50
	at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
	Message: Connection type set to DIRECT in ConnectionSettingsBean

Severe	2016-02-28 , 03:19:50
	at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
	Message: Debug Log: Init method:GET

Info	2016-02-28 , 03:19:50
	at TVSUBeat.Step.<>c__DisplayClass7.<set_Image>b__6()
	Message: Setting PROCESSING status.

Severe	2016-02-28 , 03:19:53
	at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
	Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/consumer/desktop/SSClientCommon/HelloLevel_1_1_00.xml

Severe	2016-02-28 , 03:19:53
	at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
	Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.

Severe	2016-02-28 , 03:19:53
	at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
	Message: Debug Log server path: https://download.lenovo.com/consumer/desktop/SSClientCommon/HelloLevel_1_1_00.xml responseStatus:404

Severe	2016-02-28 , 03:19:53
	at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
	Message: Debug Log server path: https://download.lenovo.com/consumer/desktop/SSClientCommon/HelloLevel_1_1_00.xml webException.StackTrace:   at System.Net.HttpWebRequest.GetResponse()
   at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)

Info	2016-02-28 , 03:19:53
	at Tvsu.Engine.Process.HelloProcess.Start()
	Message: utstest:Start(): Download Current HelloClientLevel XML status is:[Failed].

Severe	2016-02-28 , 03:19:53
	at Tvsu.Engine.Process.HelloProcess.Start()
	Message: utstest:Start(): Could't connect to the HelloServer, no UDF file was downloaded, or The current helloClientLevel is the latest.

Info	2016-02-28 , 03:19:53
	at Tvsu.Engine.Process.HelloProcess.Start()
	Message: utstest:HelloProcess Start: continue search.

Info	2016-02-28 , 03:19:53
	at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
	Message: Running egather minimal.....

Info	2016-02-28 , 03:19:53
	at Tvsu.Installer.Executor.Execute(Boolean bCheckCertificate)
	Message: /execute ia.exe /arguments -filename"C:\ProgramData\Lenovo\SystemUpdateBeat\sysrecomin" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\SystemUpdateBeat\\egather\ /type COMMAND /timeout 300000

Info	2016-02-28 , 03:19:53
	at Tvsu.Installer.Executor.Execute(Boolean bCheckCertificate)
	Message: C:\Program Files (x86)\Lenovo\SystemUpdateBeat\\egather\
ia.exe
-filename"C:\ProgramData\Lenovo\SystemUpdateBeat\sysrecomin" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local
COMMAND

Info	2016-02-28 , 03:19:53
	at Tvsu.Installer.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide, Boolean bCheckCertificate)
	Message: Directory 1: C:\Program Files (x86)\Lenovo\SystemUpdateBeat\\egather\

Info	2016-02-28 , 03:19:53
	at Tvsu.Installer.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide, Boolean bCheckCertificate)
	Message: If directory 1 exists: C:\Program Files (x86)\Lenovo\SystemUpdateBeat\\egather\

Info	2016-02-28 , 03:19:53
	at Tvsu.Installer.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide, Boolean bCheckCertificate)
	Message: The parameters directory and command stay as follows:
command: ia.exe
directory: C:\Program Files (x86)\Lenovo\SystemUpdateBeat\\egather\

Info	2016-02-28 , 03:19:53
	at Tvsu.Installer.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide, Boolean bCheckCertificate)
	Message: Type hidden

Info	2016-02-28 , 03:19:53
	at Tvsu.Installer.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide, Boolean bCheckCertificate)
	Message: 0

Info	2016-02-28 , 03:19:53
	at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
	Message: RC eGatherer: 0

Info	2016-02-28 , 03:19:53
	at Tvsu.Engine.Process.HelloProcess.Start()
	Message: MTM received from eGather: NULL

Severe	2016-02-28 , 03:19:53
	at Tvsu.Engine.Process.HelloProcess.Start()
	Message: An error ocurred while using the MappingParser
	Exception:
		Message: There is not entry for key Tvt.Mapping.OSeGatherer
		Type: System.NullReferenceException
		   at Tvt.Mapping.OSs.get_Item(OSeGatherer k)
   at Tvsu.Engine.Process.HelloProcess.Start()

Severe	2016-02-28 , 03:19:53
	at Tvsu.Engine.Process.HelloProcess.Start()
	Message: A value could not be mapped when using the MappingParser or eGather execution failed
	Exception:
		Message: Error getting MappingParser properties
		Type: Tvsu.Engine.Process.MappingInterfaceException
		   at Tvsu.Engine.Process.HelloProcess.Start()

Severe	2016-02-28 , 03:19:53
	at Tvsu.Engine.Task.Task.StartExecution()
	Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
	Exception:
		Message: A fatal error ocurred while in the HelloProcess
		Type: Tvsu.Engine.Process.HelloProcessException
		   at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()

Info	2016-02-28 , 03:19:53
	at TVSUBeat.Step.<>c__DisplayClass7.<set_Image>b__6()
	Message: Setting FAILED status.

Info	2016-02-28 , 03:19:53
	at TVSUBeat.App.ShowErrorMessage(Exception e)
	Message: utstest:ShowErrorMessage(): bErrorDialogExisted=[False], true is return.

Info	2016-02-28 , 03:19:53
	at TVSUBeat.App.ShowErrorMessage(Exception e)
	Message: utstest:ShowErrorMessage(): Exception=[Tvsu.Engine.Process.HelloProcessException: A fatal error ocurred while in the HelloProcess ---> Tvsu.Engine.Process.MappingInterfaceException: Error getting MappingParser properties ---> System.NullReferenceException: There is not entry for key Tvt.Mapping.OSeGatherer
   at Tvt.Mapping.OSs.get_Item(OSeGatherer k)
   at Tvsu.Engine.Process.HelloProcess.Start()
   --- End of inner exception stack trace ---
   at Tvsu.Engine.Process.HelloProcess.Start()
   --- End of inner exception stack trace ---
   at Tvsu.Sdk.SuSdk.GetSystemProperties()
   at TVSUBeat.Logic.ProgressThread.InitSearch()]
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5 Posts

04-25-2011

United Kingdom

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  • Message 9 of 13

Re: System update - An error occured gathering user information

2016-04-01, 15:12 PM

I'm getting exactly the same error since I upgraded from Windows 7 to 10 a week ago.

 

If you need any confirmatory evidence from me a well, let me know.

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11859 Posts

01-02-2010

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  • Message 10 of 13

Re: System update - An error occured gathering user information

2016-04-01, 18:59 PM

Make sure you have .Net framework 4.0 or higher on your system


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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