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05-23-2012

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TVSU 4.03.0012 no longer works for 4713CTO

2012-05-23, 14:09 PM

Hi

 

The recent update of TVSU to 4.03.0012 appears to have broken support for my 4173CTO.

 

The relevant message from the TVSU log file shows that a 4173CTO is no longer considered a Lenovo system! :(

 

Info 2012-05-23 , 11:49:07  at Tvsu.Engine.Process.HelloProcess.Start()  Message: Data to be set in the Environment Manager to use with Quest: QOS (Quest OS): Windows 7 QOSLang (Quest language): EN MTM: 4173CTO

...

....

 

Severe 2012-05-23 , 11:49:07  at Tvsu.Engine.Task.Task.StartExecution()  Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isQuest is denied for non-Lenovo systems.  Exception:   Message: Quest is denied for non-Lenovo systems.   Type: Tvsu.Engine.Process.HelpCenterServiceDisableException      at Tvsu.Engine.Task.Task.Start()    at Tvsu.Engine.Task.Task.StartExecution()

 

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7187 Posts

10-29-2009

United States of America

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Re: TVSU 4.03.0012 no longer works for 4713CTO

2012-05-25, 0:11 AM

CTO is not the problem.  Most end-user systems are CTO and as far as I know you are the only person reporting this problem with the latest version of TVSU.  The problem is something else.

 

Did you try changing that registry entry to THINK?

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7187 Posts

10-29-2009

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  • Message 2 of 9

Re: TVSU 4.03.0012 no longer works for 4713CTO

2012-05-23, 16:04 PM

elvinslavik,

 

I haven't heard of this issue before, and TVSU is working on my 4173.

I recommend uninstalling it, rebooting, and then installing again.

http://support.lenovo.com/en_US/downloads/detail.page?LegacyDocID=MIGR-73695

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6 Posts

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Re: TVSU 4.03.0012 no longer works for 4713CTO

2012-05-23, 22:58 PM

Hi

 

Thanks - but unfortunatley after doing an uninstall, reboot and re-install exactly the same happens.

 

The error in the log appears to indicate that the model number is no longer recognized as a valid model.

 

Could it be the CTO suffix after 4173?

 

- Note that prior to the update 4.03.0012 of TVSU it worked fine.

 

4173CTO

 

TVSU Error

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  • Message 4 of 9

Re: TVSU 4.03.0012 no longer works for 4713CTO

2012-05-24, 12:40 PM

Please look in the registry at:

HKEY_LOCAL_MACHINE\Software\Wow6432Node\Lenovo\System Update

there should be a value called "vendor"

please tell me what it is set to.

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Re: TVSU 4.03.0012 no longer works for 4713CTO

2012-05-24, 13:13 PM

Hi - The value for that registry key is 'UNDEFINED' - Below are all the values there - Hope it helps

 

TVSU Registry

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Re: TVSU 4.03.0012 no longer works for 4713CTO

2012-05-24, 14:45 PM

Well you have found the problem, that value should be THINK, not UNDEFINED.

Tell me more about your configuration.  Are you using a Lenovo preload, or did you install Windows yourself?

If you installed Windows yourself, are you in UEFI/GPT mode?

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6 Posts

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  • Message 7 of 9

Re: TVSU 4.03.0012 no longer works for 4713CTO

2012-05-24, 23:06 PM

Hi

 

It's a Lenovo pre-load Windows 7 x64.

 

The TVSU was working fine right up to the last update (V4.0.03.0012) - which was auto installed. So something changed during the update - which a clean re-install of TVSU also doesn't appear to solve.

 

the 'CTO' siffix on my machine just indicates it was a custom configuration when bought off the Lenovo site (ie Optimus graphics, extra memory - nothing particulalry special).

 

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7187 Posts

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  • Message 8 of 9

Re: TVSU 4.03.0012 no longer works for 4713CTO

2012-05-25, 0:11 AM

CTO is not the problem.  Most end-user systems are CTO and as far as I know you are the only person reporting this problem with the latest version of TVSU.  The problem is something else.

 

Did you try changing that registry entry to THINK?

0 person found this solution to be helpful.

This helped me too

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6 Posts

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Australia

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  • Message 9 of 9

Re: TVSU 4.03.0012 no longer works for 4713CTO

2012-05-25, 0:23 AM

Thanks - changing the registry entry to THINK did the trick. Doens't explain why it was set to UNDEFINED - but it's working again.

 

Thanks for your help.

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