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5067 Posts

11-22-2011

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Re: Think Vantage System Update 5.06 Fails to Install

2015-04-14, 0:53 AM

The rest of the email. (unedited)

 Guess what, I was successful. TVSU now works. Next I redownloaded

and  Guess what, I was successful. TVSU now works. Next I redownloaded
and rereinstalled KB 298614 and TVSU continues to work just fine.
 
I am at a loss to explain what happened. Any thoughts. I really don't want to be a pest about this
issue and/or wear out my welcome but I thought you'd find this situation interesting.

Perplexed,
xxm        [altoid666]  <<edited
===
Some software vendor needs to take ownership of this issue!, Sclexman.
 
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4 Posts

04-11-2015

USA

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Re: Think Vantage System Update 5.06 Fails to Install

2015-04-14, 18:59 PM

Hi sclexman,

unfortunatelly I'm not sure about the error message I got, since I already had uninstalled SU a few months ago). I remember that I could open the program and do at least the 1st step, but at some point I couldn't finish the process and I couldn't install any updates. I'm sorry. I am glad that you now can use SU with the KB298614. I had to unistall it, otherwise I couldn't reinstall SU. Since I also had other problems, I didn't reinstall the KB298614. Other problems that seem to be caused by KB298614 are:

 (- Lenovo System Update won't work/reinstall properly: this is the issue reported in this thread.)

 - Lenovo Airbag protection stops working and I can't reinstall it.

 - Before I couldn't use SU any more, one update specific for the BIOS in my machine (W540) fails with the error that my processor type is not supported by the update (now, without KB298614 I could install it without problems).

 - Lenovo Solution Center has troubles sometimes: for some unknown reason, sometimes the main window of Solution Center didn't open.

 - Opera browser doesn't navigate.

 - Firefox reported an error everytime it made an update.

 - Some other programs (unrelated to Lenovo) would not install. Unfortunatelly I don't remember which ones.

Browsing the last 2 items on the list I landed in some posts of microsoft saying that the problem might be in the .net framework installation. I tried tofix it but nothing worked.

All the problems above listed are now solved after I unistalled KB298614. I'm not sure if the problem is in the Lenovo side, or in the Windows side, but it seems that I'm not the only one having trouble with KB298614. I was wondering if someone has more details.

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5067 Posts

11-22-2011

United States of America

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  • Posts: 5067
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  • Message 73 of 85

Re: Think Vantage System Update 5.06 Fails to Install

2015-04-15, 0:19 AM

You state:

 but it seems that I'm not the only one having trouble with KB298614. I was wondering if someone has more details

==

I always Google search each windows KB, then decide if i want to install.

http://www.infoworld.com/article/2608940/microsoft-windows/microsoft-patch-kb-2918614-triggers--key-not-valid-for-use---more-errors.html

==

Why is the customer STUCK?

 Next I redownloaded and rereinstalled KB 298614

==

rereinstalled 

Customer is way pissed off!i

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5067 Posts

11-22-2011

United States of America

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  • Message 74 of 85

Re: Think Vantage System Update 5.06 Fails to Install

2015-04-15, 1:48 AM

Dear Lenovo some of your moderators are air heads. Like Miss australia.

Someone take ownwership of recent Su issues, and UR issues. 

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5067 Posts

11-22-2011

United States of America

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Re: Think Vantage System Update 5.06 Fails to Install

2015-04-15, 1:59 AM

I find this post with question\

.https://forums.lenovo.com/t5/ThinkVantage-Technologies/Lenovo-Solution-Center/td-p/2061761

WoW, lenovo wants to remote peek inside your pc. (mcafee does it).

WoW. zip the System updates \log to  us.

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5067 Posts

11-22-2011

United States of America

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Re: Think Vantage System Update 5.06 Fails to Install

2015-04-15, 11:04 AM

You state:

but it seems that I'm not the only one having trouble with KB298614. I was wondering if someone has more details

==

I always Google search each windows KB, then decide if i want to install.

 

http://www.infoworld.com/article/2608940/microsoft-windows/microsoft-patch-kb-2918614-triggers--key-not-valid-for-use---more-errors.html

 

 

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4 Posts

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USA

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Re: Think Vantage System Update 5.06 Fails to Install

2015-04-18, 7:56 AM

Just for the record:

Another problem that I had and is now solved after unistalling windows update KB298614:

 - Windows update KB2901983 (.NET Fraework 4.5.2) installation fails.

As I said, now, without KB298614 it works.

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4 Posts

04-14-2015

België

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Re: Think Vantage System Update 5.06 Fails to Install

2015-07-03, 8:16 AM

I still have problems re-installing 'system update' on my W540 after it disappeared mysteriously. 

However, KB2918614 is not installed.

The SU service seems NOT installed (or cannot install itself). 

When starting Lenovo System Update.msi from C:\ProgramData\Lenovo\tvsuinstaller I get

'The wizard was interrupted before Lenovo System Update could be installed. 

In event log I see: 

Windows Installer installed the product. Product Name: Lenovo System Update. Product Version: 5.06.0043. Product Language: 1033. Manufacturer: Lenovo. Installation success or error status: 1602.

In the tvsusetup.log file I found:

Property(C): ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine.  If available, please run ISScript.msi, or contact your support personnel for further assistance.

I found an ISScript8.msi, which I ran, but this did not help. 

 

Any suggestions ? 

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5067 Posts

11-22-2011

United States of America

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  • Message 79 of 85

Re: Think Vantage System Update 5.06 Fails to Install

2015-07-04, 1:50 AM

(1)Property(C): ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine

This message shows up in my Su install log also.  Disregard it. 

(2)'system update on my W540 .... disappeared mysteriously.

 SU 5.6.0043 was just released 6/30/2015.  The Lenovo server is NOT set to self update to this release at this time.  It should occur next week.

Do know what release of Su you have been using prior to recent failure?

Any release prior to SU 5.06.0037, would self update to su ....xxx.0037.

It seems you ran su, and you got a screen stating SU needs to self update.  The uninstall worked, the install failed.

I suspect you then downloaded .... .0043. The install failed rc=1602, user cancel.

(3)When starting Lenovo System Update.msi from C:\ProgramData\Lenovo\tvsuinstaller I get...

This implies you tried to install ... 43, which failed rc=1602.

Then you tried to use the tvsuinstaller via working your way into the download files.

*This will not work*

SU install must run from setup.exec for the correct security environment to be created.

==

You dont have any symptoms related to Microsoft KB issues..

==

If you know your old SU release installed, please state it.  If it is Version 4, issues from the past. 

If ... 43 install fails rc=1602, you will need to post the install log via a  file share utility.

How long have you owned this machine?

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4 Posts

04-14-2015

België

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  • Message 80 of 85

Re: Think Vantage System Update 5.06 Fails to Install

2015-07-04, 9:02 AM

for some reason I cannot post a reply so I'm trying to post a link containing my reply:

 

https://www.dropbox.com/s/90a3kz5gus5x1qr/reply.txt?dl=0

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