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18 Posts

05-21-2009

california

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  • Message 11 of 24

Re: ThinkVantage System Update 4.0.0046 Worked Fine But ThinkVantage System Update 4.01.0010 Doesn't

2011-05-11, 20:21 PM

I have the same issue, since yesterday when it updated.

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9380 Posts

11-27-2007

Slovakia

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  • Message 12 of 24

Re: ThinkVantage System Update 4.0.0046 Worked Fine But ThinkVantage System Update 4.01.0010 Doesn't

2011-05-11, 20:13 PM

Andy  

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18 Posts

05-07-2011

NJ

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  • Message 13 of 24

Can't update my system through update utility

2011-05-12, 2:27 AM

Get error message:

"There no applicable packages found for your system"



Thanks

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2192 Posts

05-02-2008

Malaysia

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  • Message 14 of 24

Re: Can't update my system through update utility

2011-05-12, 2:34 AM
Hi csoft,

Can you try un-install the TVSU, go to Lenovo Support site to download a newer version of TVSU, and re-install it? Give it a try.

Thank you.

Regards,
Cleo


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18 Posts

05-07-2011

NJ

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  • Message 15 of 24

Re: Can't update my system through update utility

2011-05-12, 2:43 AM

I have newer version (4.o1.....)

 

Please advise

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2192 Posts

05-02-2008

Malaysia

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  • Message 16 of 24

Re: Thinkvantage System Update 3.14.0031 Failure

2011-05-12, 2:56 AM

Hi guys,

For those who have problem updating drivers via TVSU on 11 May, you may try again now. There was a glitch yesterday and i apologize for any inconvenience caused.

Please make sure you have the version 3.14 (win xp) or below,
4.0 (win 7) or below before running the update again.

 

You may get TVSU from Lenovo Support site.

 

Regards,
Cleo


T410, x240

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0 person found this solution to be helpful.

This helped me too

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2192 Posts

05-02-2008

Malaysia

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  • Message 17 of 24

Re: Can't update my system through update utility

2011-05-12, 2:57 AM

cosft,

You have to un-install it, and reinstall the version 4.0 instead.



Cleo


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10 Posts

02-20-2009

Amelia Island, Florida, USA

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  • Message 18 of 24

Re: Thinkvantage System Update 3.14.0031 Failure

2011-05-13, 7:38 AM

I am running Windows XP sp2 on a ThinkPad W700 2757-CTO.

 

I started out with the same problem as others.  I ran SU and received a message notice "Your copy of SU needs to be updated".  When I clicked OK,  the download tried to begin, but I immediately get error box "system failed to download.  Make sure you have an active network connection".

 

I then uninstalled SU on the computer and went on the Lenovo website to obtain the latest version of SU.  The file available was systemupdate314-2010-10-29.exe.   However, when I try to install SU using this file, it seems to stall at "Starting Services" and then rolls back the changes and gives me the following message:

 

"The wizard was interrupted before System Update could be completely installed.  Your system has not been modified.  To complete installation at another time, please run Setup again."

 

I've also uninstalled the Toolbox, thinking that might be the problem.

 

This is very irritating.  Do you have any suggestions?

 

Thanks

 

David

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19 Posts

10-11-2009

United States of America

48 Signins

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  • Message 19 of 24

Re: Thinkvantage System Update 3.14.0031 Failure

2011-05-13, 7:46 AM

David

I know this might sound strange, but I've had problems with lenovo during non-business hours (USA) and have had better results during business hours; as if their servers only work correctly when someone at lenovo is in the office.  Given that it is a computer company it makes zero sense, but in practice its worked for me.

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10 Posts

02-20-2009

Amelia Island, Florida, USA

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  • Message 20 of 24

Re: Thinkvantage System Update 3.14.0031 Failure

2011-05-13, 9:20 AM

Further to my post above, following is the end of the installation log file:

 

Property(C): ErrorDialog = SetupError
Property(C): INSTALLLEVEL = 100
Property(C): ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine.  If available, please run ISScript.msi, or contact your support personnel for further assistance.
Property(C): ISVROOT_PORT_NO = 0
Property(C): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: [1]
Property(C): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: [1]
Property(C): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application: [1]
Property(C): IS_PROGMSG_XML_COSTING = Costing XML files...
Property(C): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s...
Property(C): IS_PROGMSG_XML_FILES = Performing XML file changes...
Property(C): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s...
Property(C): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file changes...
Property(C): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s...
Property(C): Info = 0
Property(C): InstallChoice = AR
Property(C): MSIRESTARTMANAGERCONTROL = Disable
Property(C): Manufacturer = Lenovo
Property(C): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(C): PROGMSG_IIS_CREATEAPPPOOL = Creating application pool %s
Property(C): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools...
Property(C): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s
Property(C): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...
Property(C): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web service extension
Property(C): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web service extensions...
Property(C): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual directories...
Property(C): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories...
Property(C): PROGMSG_IIS_REMOVEAPPPOOL = Removing application pool
Property(C): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
Property(C): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
Property(C): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
Property(C): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
Property(C): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension
Property(C): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...
Property(C): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...
Property(C): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...
Property(C): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...
Property(C): PROGRAMFILETOLAUNCHATEND = Launch
Property(C): ProductCode = {8675339C-128C-44DD-83BF-0A5D6ABD8297}
Property(C): ProductID = none
Property(C): ProductLanguage = 1033
Property(C): ProductName = System Update
Property(C): ProductVersion = 3.14.0031
Property(C): ProgressType0 = install
Property(C): ProgressType1 = Installing
Property(C): ProgressType2 = installed
Property(C): ProgressType3 = installs
Property(C): RebootYesNo = Yes
Property(C): ReinstallModeText = omus
Property(C): SHOWLAUNCHPROGRAM = 0
Property(C): USR_EV_CHK = 99
Property(C): systemtype = 2
Property(C): AdminUser = 1
Property(C): COMPANYNAME = 
Property(C): USERNAME = 
=== Logging stopped: 5/13/2011  3:49:05 ===
MSI (c) (FC:54) [03:49:05:046]: Note: 1: 1708
MSI (c) (FC:54) [03:49:05:046]: Product: System Update -- Installation operation failed.

MSI (c) (FC:54) [03:49:05:046]: Attempting to delete file C:\DOCUME~1\dwwalker\LOCALS~1\Temp\4154a.mst
MSI (c) (FC:54) [03:49:05:046]: Unable to delete the file. LastError = 32
MSI (c) (FC:54) [03:49:05:062]: Grabbed execution mutex.
MSI (c) (FC:54) [03:49:05:062]: Cleaning up uninstalled install packages, if any exist
MSI (c) (FC:54) [03:49:05:062]: MainEngineThread is returning 1603
=== Verbose logging stopped: 5/13/2011  3:49:05 ===

 

This appears to be an isscript.msi issue.  However, I don't know how to solve the problem.  My computer has an Installshield Driver of 10, Engine of 6 and Professional/Runtimes of 10, 11 and 0701.  I don't know what Installshield the exe file is looking for and why iit wouldn't be on my computer, as SU was previously installed.

 

Thanks.

 

David

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