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12 Posts

10-18-2008

Galveston, Texas

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Unable to run System Update (tvsu.exe 3.14) on R61i Vista

2008-10-18, 4:02 AM

Microsoft Visual C++ Runtime Library

 

Runtime Error

 

Program: C:\Program Files\Lenovo\System Update\tvsu.exe

 

 

This application has requested the Runtime to terminate it in an unusual way.

Please contact the application's support team for more information.

 

 

 

I have tried everything I can think of to get system update to run.  I uninstalled and reinstalled.  I tried running it in administrator mode.  I did multiple windows update checks, I even tried to reinstall .NET 2.0.  I confirmed I am running Vista SP1.  I tried to run the Vista tvsu.exe (3.14) in XP compatibility mode and I tried the XP tvsu.exe (3.14) in XP compatibility mode.  Any suggestions as to where I go from here?
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12 Posts

10-18-2008

Galveston, Texas

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Re: Unable to run System Update (tvsu.exe 3.14) on R61i Vista

2009-02-03, 18:01 PM

Full solution to my original problem:

I have Vista installed on a lenovo R61i and after following csparrow's instructions (thanks csparrow!) I was able to get back to the original error that caused all my troubles

 

Unable to connect to proxy server.

 

 

I then did a search in the lenovo forums and was able to find this solution

 

 

However, when I tried to follow the solution:

Control Panel>Network and Internet>Internet Options>Connections>Lan Settings> Unclick "Use automatic configuration script"

I found that the LAN Settings would immediately switch back to using http://localhost:9100/proxy.pac

I then did a search for that configuration script on Google and found a thread on Google Web Accelerator.

http://groups.google.com/group/Google-Web-Accelerator/browse_thread/thread/722e8eccf89b5526/645c6fd133b2fce1?pli=1

After stopping/uninstalling GWA everything worked perfectly, and I am downloading updates right now.

 

So the moral of the story is uninstall Google web accelerator.

 

 

Correction uninstalling GWA allowed TVSUKernel.exe to work

but TVSU is still broken

 

So this "fix" is really just a workaround.

Message Edited by Caduceus on 02-03-2009 06:39 PM
Message Edited by Caduceus on 02-03-2009 06:40 PM
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4096 Posts

01-05-2008

Germany

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Re: Unable to run System Update (tvsu.exe 3.14) on R61i Vista

2008-10-18, 5:26 AM

Hello,

 

please try updating your Java software. 

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12 Posts

10-18-2008

Galveston, Texas

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Re: Unable to run System Update (tvsu.exe 3.14) on R61i Vista

2008-10-18, 12:19 PM
Java is already up to date and running correctly.
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Re: Unable to run System Update (tvsu.exe 3.14) on R61i Vista

2008-10-18, 16:01 PM

Hello,

 

then uninstall SU, restart, clean your registry with ccleaner or tuneup utillities,

then restart and install newest version form Lenovo support pages.

 

edit: Su need only Net 2.0 SP1

 

Message Edited by Agotthelf on 10-18-2008 06:37 PM

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12 Posts

10-18-2008

Galveston, Texas

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Re: Unable to run System Update (tvsu.exe 3.14) on R61i Vista

2008-10-18, 16:09 PM

I just tried downloading .NET Framework V3.5 with its SP1 and I am still getting the same error.

 

I will try the suggestion mentioned in the previous post...

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12 Posts

10-18-2008

Galveston, Texas

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  • Message 6 of 21

Re: Unable to run System Update (tvsu.exe 3.14) on R61i Vista

2008-10-18, 17:56 PM
I tried the unistall, registry clear, and reinstall (with reboots in between each step) twice and I still get the same error...
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4096 Posts

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Germany

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Re: Unable to run System Update (tvsu.exe 3.14) on R61i Vista

2008-10-18, 21:05 PM

Which antivirus or third party firewall do you use?

 

Are the entries with exclamation mark in your event viewer (to find in Vista administration).

Perhaps you have you disabled some important Vista services?

 

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12 Posts

10-18-2008

Galveston, Texas

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  • Message 8 of 21

Re: Unable to run System Update (tvsu.exe 3.14) on R61i Vista

2008-12-05, 0:52 AM
I just checked and there is nothing significant in my event history log...  Do you know of a way that I can uninstall the entire Lenovo Care suite and then reinstall it?  If so, do you think doing so would fix my problem?
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4096 Posts

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Germany

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Re: Unable to run System Update (tvsu.exe 3.14) on R61i Vista

2008-12-05, 7:30 AM

Hello Caduceus,

 

I wouldn´t recommend to uninstall the entire suite. Cause you will double the problems.

In this case a system recovery may help.

 

For getting updates this RSS feed may be usefull for you. Simply enter your model number and you´ll get the latest updates

as a RSS notificaton.

 

Also the R61i won´t need updates if your machine runs satisfactionally now. Updating is not always recommend.

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2 Posts

01-08-2009

Durham

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  • Message 10 of 21

Re: Unable to run System Update (tvsu.exe 3.14) on R61i Vista

2009-01-08, 19:51 PM
Hi, My laptop is R61 and I have exact the same Runtime error. Please suggest me how to fix it. Thanks.
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