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2 Posts

02-06-2011

Richmond

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  • Registered: ‎02-06-2011
  • Location: Richmond
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W700 system update 4 error

2011-02-06, 23:00 PM

I just updated to Win 7 on my W700 previously running XP and everything is fine.  Update 4  "An error occurred while gathering user information".  My system is 2757 CTO if that helps.  I've read through a few forums and non of the suggestions helped.  I tried to look for the registry and can't find it.  

[HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\Preferences\UCSettings\RunTime]

I can only find up to this point.

[HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\

There is no System Update folder.

 

Can anyone help or has anyone encountered this prob?

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1220 Posts

12-24-2010

Perth, Australia

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  • Location: Perth, Australia
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Re: W700 system update 4 error

2011-02-07, 10:23 AM

Hello mate,

 

Look like a problem with the installation of system update.

Uninstall it, clean the registry and reinstall it.

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1593 Posts

07-17-2009

Slovakia

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Re: W700 system update 4 error

2011-02-07, 13:03 PM

Hi,

once you have a fresh installation of TVSU, then these registry keys do not exist. 

These keys will be created directly once the TVSU application is installed. 

 

Try to check the %programfiles%\Lenovo\System Update\Logs 

folder for  more detail on this situation. 

 

Cheers

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