Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Software and Operating SystemPre-Installed Lenovo Software and Applications
All Forum Topics
Options

1 Posts

09-27-2012

czech

5 Signins

29 Page Views

  • Posts: 1
  • Registered: ‎09-27-2012
  • Location: czech
  • Views: 29
  • Message 21 of 48

Re: anyone having trouble with updater 5?

2012-09-27, 6:19 AM
Hi, I have the same problem on my Lenovo R61 - W7 64bit. System update 5 hang after few seconds and closes.

install Log
20:58:16 26. září 2012
Check if IsServiceAlreadyInstalled: SuService
-----------------------------------------------------------------
20:58:16 26. září 2012
schSCManager handle: 3110760
-----------------------------------------------------------------
20:58:16 26. září 2012
schService: 0
-----------------------------------------------------------------
20:58:16 26. září 2012
pInfo.FileName: C:\Windows\Microsoft.NET\Framework\v1.1.4322\installUtil.exe
-----------------------------------------------------------------
20:58:16 26. září 2012
pInfo.Arguments: "C:\Program Files (x86)\Lenovo\System Update\SuService.exe"
-----------------------------------------------------------------
20:58:16 26. září 2012
Install service outPut: -1
-----------------------------------------------------------------
20:58:16 26. září 2012
Install service failed
-----------------------------------------------------------------
Reply
Options

12 Posts

11-24-2007

United States of America

79 Signins

346 Page Views

  • Posts: 12
  • Registered: ‎11-24-2007
  • Location: United States of America
  • Views: 346
  • Message 22 of 48

Re: anyone having trouble with updater 5?

2012-09-27, 6:20 AM

wrote:
It isn't possible to download System Update 5 from the ThinkVantage Software web site, only the previous version, so it isn't possible to try a clean install rather than an update. Posting the latest version instead of the previous one would be helpful.

Here's one way you can get a copy of the System Update 5 installer, to install on Windows 8 or to try a clean install on Windows 7.

 

On a Windows 7 system with System Update 4 installed, let it update itself to System Update 5. (If you've already updated, then uninstall System Update completely and reinstall System Update 4, then let it update.)

 

At the end of the update, when you get a message box saying "System Update was installed successfully", do *not* close the message box.

 

Now look in your C:\Users\(username)\AppData\Local\Temp directory, and find a folder with the current date and time when you updated. The folder will have a lengthy GUID name, i.e. several groups of letters and numbers enclosed in curly braces.

 

Look in that folder and there should be a systemupdate50-09-13-2012.exe file of 10,383KB (10,631,488 bytes).

 

Copy that file to your Windows 8 system and run it. Worked for me!

Reply
Options

9 Posts

09-27-2012

Canada

32 Signins

150 Page Views

  • Posts: 9
  • Registered: ‎09-27-2012
  • Location: Canada
  • Views: 150
  • Message 23 of 48

Re: anyone having trouble with updater 5?

2012-09-27, 13:44 PM

I am using an Edge 14, my OS is Win 7, Professional (64-bit).

At 1.00 AM, Sep 26, 2012  I was using System Update 4.03.0012 and ran a System Update. Then System Update forced me to complete System Update 5.00.0018 (systemupdate50-09-13-2012). IBM ThinkPad Edge 14 Windows 7 (64-bit) ThinkVantage System Update 5.00.0018 (systemupdate50-09-13-2012) Released Sep 25, 2012 INSTALLED Sep 26, 2012 However, when I then tried to then do a new update with the newly installed System Update 5.00.0018 (systemupdate50-09-13-2012 it would not work. I completed a Microsoft Trouble Shooting Diagnostic and it tells me that System Update 5.00.0018 (systemupdate50-09-13-2012 is not compatible. 8 hours later tried to Run System Update 5.00.0018 (systemupdate50-09-13-2012. It still would not work. I completed another Microsoft Trouble Shooting Diagnostic and it tells me that System Update 5.00.0018 (systemupdate50-09-13-2012 is not compatible. I then Uninstalled System Update 5.00.0018 (systemupdate50-09-13-2012 and REINSTALLED System Update 4.03.0012 (systemupdate43-2012-5-11) Released May 14, 2012. When I went to do another Update with the REINSTALLED System Update 4.03.0012 (systemupdate43-2012-5-11) it then forced me to REINSTALL System Update 5.00.0018 (systemupdate50-09-13-2012.   Again, System Update 5.00.0018 (systemupdate50-09-13-2012 DOES NOT WORK. Anyone, possibly have any advice?

Reply
Options

2 Posts

09-27-2012

Hannover

3 Signins

19 Page Views

  • Posts: 2
  • Registered: ‎09-27-2012
  • Location: Hannover
  • Views: 19
  • Message 24 of 48

Re: anyone having trouble with updater 5?

2012-09-27, 14:17 PM

T61 (6468-A16) Win7 32bit

 

The same problem:

 

SU4 forces me to update to SU5 (even if I kill the dialog box!!) .

SU5 shows splash screen then vanishes...no systemupdate service more.

Reinstalling SU4 and the games starts from scratch...

A boring game...;-)

 

This way, I will no more use the systemupdate on my other Lenovos until this problem is solved :-(

 

I will watch this issue here for a while...

 

Hope that there comes a solution along...

 

Reply
Options

7251 Posts

10-29-2009

United States of America

17923 Signins

168505 Page Views

  • Posts: 7251
  • Registered: ‎10-29-2009
  • Location: United States of America
  • Views: 168505
  • Message 25 of 48

Re: anyone having trouble with updater 5?

2012-09-27, 14:19 PM

TVSU team has found the problem with TVSU 5.0 not starting on some systems.

They are preparing a fix for this issue.  I don't have any more details (such as schedule) right now.

When I know more, I will post here.

Reply
Options

27 Posts

07-15-2008

California

26 Signins

126 Page Views

  • Posts: 27
  • Registered: ‎07-15-2008
  • Location: California
  • Views: 126
  • Message 26 of 48

Re: anyone having trouble with updater 5?

2012-09-27, 21:57 PM
That does work. There's many reboots involved to get the messed up System Update 5 removed completely, System Update 4 installed, System Update 4 improperly updated to System Update 5, the messed up System Update 5 removed again, and finally System Update 5 installed. After which System Update 5 actually works. Quite what the "improvements" in System Update 5 are I can't tell, but there's more whitespace (actually, it is black) on each panel. I assume the main reason for this update is to be more shiney.
Reply
Options

5067 Posts

11-22-2011

United States of America

5783 Signins

89698 Page Views

  • Posts: 5067
  • Registered: ‎11-22-2011
  • Location: United States of America
  • Views: 89698
  • Message 27 of 48

Re: anyone having trouble with updater 5?

2012-09-28, 0:00 AM

Again, my thanks to someotherguy. He always hangs in there. The user from canada, I also thank you BTW, my mom is canadian. Go looney!. You took the time to document what you experienced. and thanks to all the rest that Posted the logs.

 

Screenshots:top right side of keyboard, hit the key. Paste into Paint.  save as .BMP.  Learn drop box.  I am clueless about the red lines someotherguy draws, but they work. My SU 5 is working fine. Time for RNR v5 to show up. Tape at 11.

 

 

Thanks, SOG 

Reply
Options

23 Posts

09-20-2009

California

85 Signins

760 Page Views

  • Posts: 23
  • Registered: ‎09-20-2009
  • Location: California
  • Views: 760
  • Message 28 of 48

Re: anyone having trouble with updater 5? to someotherguy. to graham

2012-09-28, 16:23 PM

to someotherguy. Any resolution or (ideas) on updater 5 problem yet.   to graham  "That does work." Are you referring to using the kernel or another work around? curious minds want to know.  More coffee

Reply
Options

7251 Posts

10-29-2009

United States of America

17923 Signins

168505 Page Views

  • Posts: 7251
  • Registered: ‎10-29-2009
  • Location: United States of America
  • Views: 168505
  • Message 29 of 48

Re: anyone having trouble with updater 5? to someotherguy. to graham

2012-09-28, 16:31 PM

elktraveling,

 

For now, you should uninstall TVSU 5.0

Then, install TVSU 4.03 from here:  http://support.lenovo.com/en_US/downloads/detail.page?LegacyDocID=MIGR-73695

As of today, TVSU 4.03 won't try to self-update to TVSU 5.0 anymore.

 

 

Reply
Options

2 Posts

09-27-2012

Hannover

3 Signins

19 Page Views

  • Posts: 2
  • Registered: ‎09-27-2012
  • Location: Hannover
  • Views: 19
  • Message 30 of 48

Re: anyone having trouble with updater 5? to someotherguy. to graham

2012-09-28, 16:56 PM

For me it works...:-)

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms