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Guiorgy
Ctrl-Alt-Del
Posts: 7
Registered: ‎01-25-2019
Location: GE
Views: 339
Message 1 of 7

Can't log in via Vantage

Lenovo ID Sign In via Vantage says Username or Password is incorrect, yet I can log in just fine via the browser on https://passport.lenovo.com/wauthen5/accountInfo

EyeDeeNo
802.11n
Posts: 180
Registered: ‎02-06-2017
Location: US
Views: 295
Message 2 of 7

Re: Can't log in via Vantage

Have you tried uninstalling Vantage than restarting the system and reinstalling the app? Lenovo Vantage can be found in the Microsoft Store.

 

There is also Lenovo Account Portal that could be of some service.

Guiorgy
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Posts: 7
Registered: ‎01-25-2019
Location: GE
Views: 272
Message 3 of 7

Re: Can't log in via Vantage

Nope, didn't help.
Lenovo Staff
Lenovo Staff
Posts: 5,463
Registered: ‎10-29-2009
Location: NC
Views: 258
Message 4 of 7

Re: Can't log in via Vantage

Please send me a private message with your Lenovo ID username and reference this thread.  Thanks!

Lenovo Staff
Lenovo Staff
Posts: 5,463
Registered: ‎10-29-2009
Location: NC
Views: 167
Message 5 of 7

Re: Can't log in via Vantage

This issue might happen if you use capital letters when you try to log in via Vantage.  So instead of "Xyz@test.com", try logging in as "xyz@test.com"

Guiorgy
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Posts: 7
Registered: ‎01-25-2019
Location: GE
Views: 142
Message 6 of 7

Re: Can't log in via Vantage

Thanks, it helped. I hope this gets fixed though.
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Lenovo Staff
Lenovo Staff
Posts: 5,463
Registered: ‎10-29-2009
Location: NC
Views: 133
Message 7 of 7

Re: Can't log in via Vantage


@Guiorgy wrote:
Thanks, it helped. I hope this gets fixed though.

Yes, we are working on the fix now.  Sorry for this trouble.

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