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Guiorgy
Ctrl-Alt-Del
Posts: 7
Registered: ‎01-25-2019
Location: GE
Views: 331
Message 1 of 7

Can't log in via Vantage

Lenovo ID Sign In via Vantage says Username or Password is incorrect, yet I can log in just fine via the browser on https://passport.lenovo.com/wauthen5/accountInfo

EyeDeeNo
802.11n
Posts: 180
Registered: ‎02-06-2017
Location: US
Views: 287
Message 2 of 7

Re: Can't log in via Vantage

Have you tried uninstalling Vantage than restarting the system and reinstalling the app? Lenovo Vantage can be found in the Microsoft Store.

 

There is also Lenovo Account Portal that could be of some service.

Guiorgy
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Posts: 7
Registered: ‎01-25-2019
Location: GE
Views: 264
Message 3 of 7

Re: Can't log in via Vantage

Nope, didn't help.
Lenovo Staff
Lenovo Staff
Posts: 5,455
Registered: ‎10-29-2009
Location: NC
Views: 250
Message 4 of 7

Re: Can't log in via Vantage

Please send me a private message with your Lenovo ID username and reference this thread.  Thanks!

Lenovo Staff
Lenovo Staff
Posts: 5,455
Registered: ‎10-29-2009
Location: NC
Views: 159
Message 5 of 7

Re: Can't log in via Vantage

This issue might happen if you use capital letters when you try to log in via Vantage.  So instead of "Xyz@test.com", try logging in as "xyz@test.com"

Guiorgy
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Posts: 7
Registered: ‎01-25-2019
Location: GE
Views: 134
Message 6 of 7

Re: Can't log in via Vantage

Thanks, it helped. I hope this gets fixed though.
Lenovo Staff
Lenovo Staff
Posts: 5,455
Registered: ‎10-29-2009
Location: NC
Views: 125
Message 7 of 7

Re: Can't log in via Vantage


@Guiorgy wrote:
Thanks, it helped. I hope this gets fixed though.

Yes, we are working on the fix now.  Sorry for this trouble.

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