English Community

Software and Operating SystemPre-Installed Lenovo Software and Applications
All Forum Topics
Options

13 Posts

01-25-2019

GE

21 Signins

272 Page Views

  • Posts: 13
  • Registered: ‎01-25-2019
  • Location: GE
  • Views: 272
  • Message 1 of 7

Can't log in via Vantage

2019-05-15, 9:16 AM

Lenovo ID Sign In via Vantage says Username or Password is incorrect, yet I can log in just fine via the browser on https://passport.lenovo.com/wauthen5/accountInfo

Solved! See the solution
Reply
Options

260 Posts

02-06-2017

US

265 Signins

5760 Page Views

  • Posts: 260
  • Registered: ‎02-06-2017
  • Location: US
  • Views: 5760
  • Message 2 of 7

Re: Can't log in via Vantage

2019-05-15, 17:45 PM

Have you tried uninstalling Vantage than restarting the system and reinstalling the app? Lenovo Vantage can be found in the Microsoft Store.

 

There is also Lenovo Account Portal that could be of some service.

Reply
Options

13 Posts

01-25-2019

GE

21 Signins

272 Page Views

  • Posts: 13
  • Registered: ‎01-25-2019
  • Location: GE
  • Views: 272
  • Message 3 of 7

Re: Can't log in via Vantage

2019-05-16, 4:50 AM
Nope, didn't help.
Reply
Options

6343 Posts

10-29-2009

NC

17597 Signins

160615 Page Views

  • Posts: 6343
  • Registered: ‎10-29-2009
  • Location: NC
  • Views: 160615
  • Message 4 of 7

Re: Can't log in via Vantage

2019-05-16, 16:24 PM

Please send me a private message with your Lenovo ID username and reference this thread.  Thanks!

Reply
Options

6343 Posts

10-29-2009

NC

17597 Signins

160615 Page Views

  • Posts: 6343
  • Registered: ‎10-29-2009
  • Location: NC
  • Views: 160615
  • Message 5 of 7

Re: Can't log in via Vantage

2019-05-22, 11:59 AM

This issue might happen if you use capital letters when you try to log in via Vantage.  So instead of "Xyz@test.com", try logging in as "xyz@test.com"

0 person found this solution to be helpful.

This helped me too

Reply
Options

13 Posts

01-25-2019

GE

21 Signins

272 Page Views

  • Posts: 13
  • Registered: ‎01-25-2019
  • Location: GE
  • Views: 272
  • Message 6 of 7

Re: Can't log in via Vantage

2019-05-22, 17:01 PM
Thanks, it helped. I hope this gets fixed though.
Reply
Options

6343 Posts

10-29-2009

NC

17597 Signins

160615 Page Views

  • Posts: 6343
  • Registered: ‎10-29-2009
  • Location: NC
  • Views: 160615
  • Message 7 of 7

Re: Can't log in via Vantage

2019-05-22, 17:07 PM

 wrote:
Thanks, it helped. I hope this gets fixed though.

Yes, we are working on the fix now.  Sorry for this trouble.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete