11-04-2009 12:57 AM
Your feedback are really really useful. The engineers have been able to reproduce the case and they are working on it now as it is marked as hot issue.
Should you have any more suggestion, please share with us
11-04-2009 11:53 PM - edited 11-04-2009 11:57 PM
Just for fun, I reloaded CSS 8.3. Not only did the bug return, but the Password Manager function of CSS was greyed out in the menu. Next, I used System Restore to restore to before the point of adding CSS, then went and reinstalled CSS ... and the Password Manager was still greyed out.
According to an engineer, CSS usually greys out because TPM(Security Chip) is not correctly managed. You are advised to clear the security chip in bios.
Steps to clear the security chip in bios:
For more information, please refer to CSS Deployment guide.
Hope this solves your case.
11-04-2009 11:56 PM - edited 11-05-2009 12:27 AM
The development team found the root cause (conflicts btw CSS and Office 2007) and are working on it to release a new fix in TVSU/web in few weeks time. Full cycle test needs to be done therefore more times are needed.
Your patience is highly appreciated. Thank you!
11-05-2009 08:38 AM
Same problem, works with disable option Password Manager.
11-05-2009 05:32 PM
You don't need a restart or logging off.
1. Go into Password Vault (in control panel or via icon or via typing in start menu)
2. Go to Set Preferences - untick Enable hot keys
3. Close Password Vault
4. Press Ctr+Alt+Delete and open Task Manager
5. End the Password_Manager.exe process
6. Open the Password Vault (in control panel or via typing in start menu)
All done! Password manager is enabled and word is working. You don't even need to close Word/Outlook!
This was killing me not being able to select text, highlight text, follow links in Outlook 2007 and so forth. Just when I'd finally got all my passwords back for firefox! I'm so glad I found this thread! Thanks guys!
11-05-2009 07:07 PM
11-06-2009 06:55 AM
thx for the kind words Cleo.
Thanks for refinement Randle, this is exactly what I needed. I was so excited to have my Password Manager back; it's good to know that the issue is with Sticky Keys specifically.
11-07-2009 11:16 AM
I had no idea this was caused by Client Security Solution. I've been e-mailing Microsoft back and forth about this, and they did give me a solution.
Well not really a solution but a work a round.
Go to program files --> Microsoft Office --> Office 12--> Right click on WinWord and click Run as Administrator it will work fine. Its slightly annoying b/c you always have to deal with UAC prompts to run it as an adminstrator. But this is work for you temporarily until CSS is fixed. There is a way to make so that Word always runs as an administrator, but I've forgotten how to do it. The lady at MS took control of my computer and did it, and told me it was probably my Virus Scanner that was preventing it from working. Now I know its CSS.