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kthnikpad
What's DOS?
Posts: 2
Registered: ‎09-05-2019
Location: HR
Views: 1,099
Message 1 of 10

Eye care messes up screenshots

I've had Eye care turned on for a long time. Today it started messing up my screenshots. I've tried taking them with the Snipping tool and Snagit. If it is turned on screenshots, get an orange overly. If I turn it off than my screenshots are ok.
I run Win10 64 bit, and latest updated are applied. I've tried to install Lenovo Vantage from the Windows store but the same issue persists.

 

Eye care off:

off.png

Eye care on:

on.png

Lenovo Employee hzfdbd
Lenovo Employee
Posts: 539
Registered: ‎03-11-2008
Location: CN
Views: 1,011
Message 2 of 10

Re: Eye care messes up screenshots

We notice this issue and feedback to development.

pnb
Paper Tape
Posts: 6
Registered: ‎05-26-2015
Location: AR
Views: 876
Message 3 of 10

Re: Eye care messes up screenshots

I also have this same problem but still could not find a solution. If you solved it please let me know. Thanks!

Lenovo Staff
Lenovo Staff
Posts: 5,758
Registered: ‎10-29-2009
Location: NC
Views: 621
Message 4 of 10

Re: Eye care messes up screenshots

Please check if this information helps you:  https://forums.lenovo.com/t5/Lenovo-Vantage-Knowledge-Base/Screenshots-and-Snips-have-an-unnatural-o...

 

Basically there is no solution except to reset and turn off Eye Care mode in Lenovo Vantage.

pnb
Paper Tape
Posts: 6
Registered: ‎05-26-2015
Location: AR
Views: 604
Message 5 of 10

Re: Eye care messes up screenshots

yes, turning off eye care and moving to the 6500k is the solution. But any lower than 6500k brings the problem back.

The new problem is that 6500k is too bright and blue to work with. It really kills your eyes.

There should be another solution

 

Thanks

Lenovo Staff
Lenovo Staff
Posts: 5,758
Registered: ‎10-29-2009
Location: NC
Views: 600
Message 6 of 10

Re: Eye care messes up screenshots

Can you use the Win10 built-in Night Light setting?  As far as I tested here, it doesn't cause this problem. 

pnb
Paper Tape
Posts: 6
Registered: ‎05-26-2015
Location: AR
Views: 596
Message 7 of 10

Re: Eye care messes up screenshots

yes, with that it works. Thanks!

Highlighted
MarioFB
What's DOS?
Posts: 1
Registered: ‎09-10-2019
Location: NZ
Views: 360
Message 8 of 10

Re: Eye care messes up screenshots

I also had terrible problems because of the Eye Care problem when using the SnagIt application. Eye Care was the culprit.

Turning the Eye Care OFF would not help. 

It was obviously corrupting the system settings.

The final solution (provided by SnagIt support) was to Reset both the Daytime Color Temperature and the Color Temperature in Eye Care Mode.

Why Lenovo is messing up with Screen brightness settings ??
This is totally unnecessary !

Leave it to Windows 10 built-in functionality which does it properly.

Remove the Eye Care Mode all together from Lenovo Vantage !!!

It is useless.

Lenovo Employee hzfdbd
Lenovo Employee
Posts: 539
Registered: ‎03-11-2008
Location: CN
Views: 58
Message 10 of 10

Re: Eye care messes up screenshots

We will roll back the the eye care mode to previous implmentation to fix this issue.

The fix is already released.

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