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Guru
Posts: 1,817
Registered: ‎04-20-2008
Location: US
Views: 5,554
Message 1 of 10

Fingerprint Software 5.9.5 is broken on Win 7 - 64bit!

System update offered the new software today which I installed. The net result was that Windows Client Security Software claims that the fingerprint reader is not installed (Device Manager says it is), and no password capability is allowed with the FPR for Windows Log On or programs in the password manager. Power on password works and the finger prints are registered properly. I deleted all finger prints, re-registered them with the same effect.

 

I've reverted to Fingerprint Software 5.9.4 which restored all of my previous functions.


P70 XEON 1505, BIOS 2.31, UHD 4k Display, 64GB non-ECC RAM, M3000M NVIDIA GPU, RAID 1 512GB Samsung 951 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.23,Xeon Processor, 32GB, PM981 1TB x 2, RAID 1
T470s, 16GB RAM, BIOS 1.10, i7-7500, WQHD display, 512GB PM961 PCIe NVMe SSD
Lenovo Staff
Lenovo Staff
Posts: 5,549
Registered: ‎10-29-2009
Location: NC
Views: 5,527
Message 2 of 10

Re: Fingerprint Software 5.9.5 is broken on Win 7 - 64bit!

Can you please tell me what version of CSS you have installed? 

Guru
Posts: 1,817
Registered: ‎04-20-2008
Location: US
Views: 5,524
Message 3 of 10

Re: Fingerprint Software 5.9.5 is broken on Win 7 - 64bit!

The CSS is the one originally installed with my system with the Lenovo ThinkVantage Tools. The Password Manager shows  3,20.0333,00. CSS is 8.30.0045.00 in Control Panel.


P70 XEON 1505, BIOS 2.31, UHD 4k Display, 64GB non-ECC RAM, M3000M NVIDIA GPU, RAID 1 512GB Samsung 951 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.23,Xeon Processor, 32GB, PM981 1TB x 2, RAID 1
T470s, 16GB RAM, BIOS 1.10, i7-7500, WQHD display, 512GB PM961 PCIe NVMe SSD
Lenovo Staff
Lenovo Staff
Posts: 5,549
Registered: ‎10-29-2009
Location: NC
Views: 5,520
Message 4 of 10

Re: Fingerprint Software 5.9.5 is broken on Win 7 - 64bit!

You would need CSS version 8.30.0049 to use Fingerprint Software 5.9.5

 

Reason:  Fingerprint software recently changed from UPEK to Authentec (it is the same software, just the company that makes it changed names).  previous version of CSS doesn't know how to verify the certificate on the Authentec software, so it refuses to interface with it. 

 

New CSS can be downloaded here:  http://support.lenovo.com/en_US/downloads/detail.page?LegacyDocID=MIGR-73696

 

I don't know why TVSU didn't update your CSS at the same time it updated fingerprint software, since they are dependent on each other.  That's what we are looking into now.  Sorry for the trouble.

Guru
Posts: 1,817
Registered: ‎04-20-2008
Location: US
Views: 5,515
Message 5 of 10

Re: Fingerprint Software 5.9.5 is broken on Win 7 - 64bit!

So, do I need to remove the old FPR software or will 5.9.5 install over it? Same question for CSS. Since CSS was only installed from the tools manager, I suspect that the System Update program didn't detect it properly as a dependency as it is optional.

 

 


P70 XEON 1505, BIOS 2.31, UHD 4k Display, 64GB non-ECC RAM, M3000M NVIDIA GPU, RAID 1 512GB Samsung 951 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.23,Xeon Processor, 32GB, PM981 1TB x 2, RAID 1
T470s, 16GB RAM, BIOS 1.10, i7-7500, WQHD display, 512GB PM961 PCIe NVMe SSD
Lenovo Staff
Lenovo Staff
Posts: 5,549
Registered: ‎10-29-2009
Location: NC
Views: 5,501
Message 6 of 10

Re: Fingerprint Software 5.9.5 is broken on Win 7 - 64bit!

I just reproduced the same thing you reported on my W520.  I had fingerprint version 5.9.4 and CSS version 8.30.0045, then ran System Update.  It pulled down 5.9.5 and now CSS/PWMGR doesn't work with my fingerprint anymore (for the reason I described above).  To fix this, all I did was update to the latest version of CSS from the link I posted above.  Now everything is working again.

 

TVSU definitely needs to provide an update to CSS, if it is going to update FPR.  This has nothing to do with how you installed CSS, it's just that the CSS update simply isn't on TVSU.

 

Thanks for reporting the problem here on the forum.

Guru
Posts: 1,817
Registered: ‎04-20-2008
Location: US
Views: 5,491
Message 7 of 10

Re: Fingerprint Software 5.9.5 is broken on Win 7 - 64bit!

I redid the install per your instructions and everything is back to normal including my external FPR. Thanks again.


P70 XEON 1505, BIOS 2.31, UHD 4k Display, 64GB non-ECC RAM, M3000M NVIDIA GPU, RAID 1 512GB Samsung 951 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.23,Xeon Processor, 32GB, PM981 1TB x 2, RAID 1
T470s, 16GB RAM, BIOS 1.10, i7-7500, WQHD display, 512GB PM961 PCIe NVMe SSD
Petert44
Punch Card
Posts: 27
Registered: ‎03-24-2008
Location: Bahamas
Views: 5,255
Message 8 of 10

Re: Fingerprint Software 5.9.5 is broken on Win 7 - 64bit!

I have exactly the same problem on my T520 after installing Leonovo updates two days ago. I assume I should proceed as outlined above?

ThinkPad T520 (4240-4EU)
i7-2620M(2.70GHz),4GB RAM,750GB 7200rpm HD,15.6in 1366x768 LCD,Intel HD Graphics,CDRW/DVDRW,Intel 802.11agn wireless,Bluetooth,Modem,1Gb Ethernet,UltraNav,Secure Chip,Fingerprint reader,Camera,6c Li-Ion,Win7 Pro 64
dnolan
What's DOS?
Posts: 1
Registered: ‎10-10-2011
Location: Wisconsin
Views: 5,016
Message 9 of 10

Re: Fingerprint Software 5.9.5 is broken on Win 7 - 64bit!

I have 3 brand new T520's.  I have the updated Password manager, and CSS.  At the login screen it tells me to swipe my finger.  I get the green light and when I swipe it blinks a few times but nothing happens.  If I use the wrong finger it blinks orange and tells me it failed.  If I login by typing my password and then try to go to the fingerprint reader util or password manager and it asks me to swipe and I do it lets me in.  Also when it is powered off and I swipe my finger, it boots up to the login screen, but then will not log in with swipe.

Lenovo Staff
Lenovo Staff
Posts: 5,549
Registered: ‎10-29-2009
Location: NC
Views: 5,013
Message 10 of 10

Re: Fingerprint Software 5.9.5 is broken on Win 7 - 64bit!

dnolan,

 

Your problem is caused by trying to login to a domain.

see:  http://forums.lenovo.com/t5/X-Series-Tablet-ThinkPad-Laptops/X220-fingerprint-login-stalls-at-quot-S...

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