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hwso1129
Token Ring
Posts: 39
Registered: ‎08-26-2011
Location: Singapore
Views: 11,349
Message 1 of 19

[Installation Error] Rescue and Recovery 4.5 on ThinkPad Edge E420

 Hi,

 

 I formatted my HDD and did custom install of Windows 7 Professional today.

I installed everything with no problems, but I faced one problem while installing Rescue and Recovery 4.5

Extraction of installation files are done with no problem and the installation progresses until this message appears:

 

"There was an error installing the Rescue and Recovery boot manager. Return Code:6"

 

 I tried again after reboot, but I had no success and I haven't found a solution on Google yet.

 

 What is the cause and solution to this problem?

 

 Thanks.

Former Employee
Posts: 2,437
Registered: ‎04-10-2011
Location: Malaysia
Views: 11,292
Message 2 of 19

Re: [Installation Error] Rescue and Recovery 4.5 on ThinkPad Edge E420

hey hwso1229,

curious to know, where did you get the Rescue & Recovery 4.5? I'm looking at our support site - http://support.lenovo.com and did not see any R&R for this particular E420 model.






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pleon
802.11n
Posts: 305
Registered: ‎12-01-2009
Location: Czech Republic
Views: 11,285
Message 3 of 19

Re: [Installation Error] Rescue and Recovery 4.5 on ThinkPad Edge E420

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS012810 in readme there is also Thinkpad Edge as supported system. Or?
----------------------------------------------------
Lenovo T440s, 20AQ0067MC, Windows 8.1 Pro x64 UEFI, Samsung 840 EVO SSD 250 GB, 8 GB RAM
Lenovo T430s, 2356LQG, Windows 8.1 Pro x64 UEFI, Intel 520 SSD 180 GB, 8 GB RAM
Lenovo T420s, 4171-6SG, Windows 8 Pro x64 UEFI, Intel 320 SSD 120 GB, 8 GB RAM
Lenovo T400s, 2808-CYG, Windows 7 Ultimate x64
hwso1129
Token Ring
Posts: 39
Registered: ‎08-26-2011
Location: Singapore
Views: 11,280
Message 4 of 19

Re: [Installation Error] Rescue and Recovery 4.5 on ThinkPad Edge E420

 @Serge1410

 

 I got it through:

 Lenovo ThinkVantage Toolbox - Backup - "Download Rescue and Recovery" button

 

 It links me to: http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-4Q2QAK&AID=10429688&PID=3719336&CJURL=h...

 

 Also, this is not related to R&R, but is ThinkPad 14 the same as ThinkPad E420?

Former Employee
Posts: 2,437
Registered: ‎04-10-2011
Location: Malaysia
Views: 11,232
Message 5 of 19

Re: [Installation Error] Rescue and Recovery 4.5 on ThinkPad Edge E420

ThinkPad Edge 14 and ThinkPad E420 is different.





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Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.

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hwso1129
Token Ring
Posts: 39
Registered: ‎08-26-2011
Location: Singapore
Views: 11,225
Message 6 of 19

Re: [Installation Error] Rescue and Recovery 4.5 on ThinkPad Edge E420

 That means Rescue and Recovery 4.5 doesn't officially support ThinkPad Edge E420.

 

 So, the only way for me to use Rescue and Recovery on ThinkPad Edge is waiting and hoping for the next update to support ThinkPad Edge E420?

 

 

Lenovo Staff
Lenovo Staff
Posts: 5,177
Registered: ‎10-29-2009
Location: NC
Views: 11,215
Message 7 of 19

Re: [Installation Error] Rescue and Recovery 4.5 on ThinkPad Edge E420

hwso1129,

 

Haven't heard of this issue before.  Are you using 32-bit OS or 64-bit OS?  Is there anything unusual or unique about your configuration?

brockrb
What's DOS?
Posts: 5
Registered: ‎12-14-2011
Location: u.s.a.
Views: 11,165
Message 8 of 19

Re: [Installation Error] Rescue and Recovery 4.5 on ThinkPad Edge E420

I am getting the same error on a ThinkCentre M58e that I did a clean installation of 32-Bit Windows 7.  I downloaded RnR 4.5 from the link below.  I made sure to download the full install with all languages to make sure there weren't any files missing that were needed.  I have also gotten the same error when I did a clean install of 32-Bit Windows 7 on a T400 in the past.  Both models support RnR 4.5 per the Read Me file.

 

I also checked the switches on the tvtrnr.exe, but the only switch that I could see do anything (other than a silent install) is "/V parameters to MsiExec.exe."  I tried it and had the same results.

 

It looks like the error occurs due to there not being a RnR partition since it is a clean installation of Windows 7 and not a Lenovo image.  How do I get RnR 4.5 to install in this situation.

 

Download Page

http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-4Q2QAK

 

Read Me File

http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/tvtvrnr450_025en.txt

Lenovo Staff
Lenovo Staff
Posts: 5,177
Registered: ‎10-29-2009
Location: NC
Views: 11,162
Message 9 of 19

Re: [Installation Error] Rescue and Recovery 4.5 on ThinkPad Edge E420

brockrb,

 

What partitions are on your HDD after clean-installing Win7?  Please list each partition, capacity, and free space as reported by Disk Management.  I'm wondering if you're leaving behind some old XP service partition.

brockrb
What's DOS?
Posts: 5
Registered: ‎12-14-2011
Location: u.s.a.
Views: 11,159
Message 10 of 19

Re: [Installation Error] Rescue and Recovery 4.5 on ThinkPad Edge E420

I know that legacy partitions aren't the issue since I do a DoD level wipe of the complete HD prior to installing any OS.  I do that so that there aren't any "ghost" files or partition to cause issues.  The partition information you requested is below.

1. System Reserved - 100 MB, NTFS, Healthy (System, Active, Primary Partition)
2. C: - 232.73 GB, NTFS, Healthy (Boot, Page File, Crash Dump, Primary Partition)

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